Top 18 Call center manager Jobs in Upland, Ca

Customer Service Operations Supervisor
Giggle Fiber, LLC —Monrovia, CA
- $70,000 a year
- Full-time
- Microsoft Excel
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
Operations - Call Center Manager
Unicare Community Health Center —Ontario, CA
- $28 - $30 an hour
- Spanish
- Microsoft Excel
- Microsoft Outlook
3d
Manager of Call Center
Riverside Medical Clinic —Riverside, CA
- $93,067.52 - $134,947.90 a year
- Full-time
- Bachelor of Science
- Medical office experience
- BLS Certification
Call Center Manager (Healthcare)
Infusion4Health Inc —Brea, CA
- $90,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Call Center Manager
Bath Concepts Independent Dealers —Riverside, CA
- Weekends as needed
- Mid-level
- Computer skills
- Communication skills
Quick Apply
Hybrid Customer Service Supervisor, CMS
Carrington Mortgage Holdings —Orange, CA
- $70,500 - $80,500 a year
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- 3 years
- Health insurance
- Tuition reimbursement
Customer Care Workforce Manager
Super Care, LLC —City of Industry, CA
- $68,680 - $113,568 a year
- Overtime
- Background check
- HIPAA
- 3 years
- Paid training
- Health insurance
Quick Apply
6d
Call Center Manager
the bugman —Anaheim, CA
- $65,000 - $85,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
AVP, HOA Relationship Manager - Call Center
Banc of California —Brea, CA
- Computer literacy
- Mid-level
- Microsoft Office
- Paid parental leave
- Health savings account
Customer Care Training Manager
Super Care, LLC —City of Industry, CA
- $69,680 - $113,568 a year
- Full-time
- Background check
- Google Workspace
- 3 years
- Paid training
- Dental insurance
Quick Apply
6d

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Customer Service Operations Supervisor
Giggle Fiber, LLC —Monrovia, CA
Lead Customer Service: Oversee the team's exceptional customer service across all platforms, including maintaining an active and positive social media presence,…
$70,000 a year
Quick Apply
Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
 Ensure prompt and efficient service by answering all incoming calls within the.  Participate in outbound call campaigns for welcome calls, enrollment…
From $22 an hour
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Shared Services Manager
Equitas Health, Inc. —Columbus, OH
Must have reliable transportation and valid driver’s license. The manager leads call center agents, referral specialists, prior authorization specialists, pre-…
$74,500 - $89,400 a year
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Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
KnitWell Group —Pataskala, OH
This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy…
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3d

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call center manager jobs near upland, ca

Customer Service Operations Supervisor

Giggle Fiber, LLC
Monrovia, CA

Quick Apply

Job Details

Full-time
$70,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Performance reviews
Customer communication
Microsoft Excel
Operations management
Spreadsheets
English
Frontline customer support management
Team development
Supervising experience
Leading team collaboration initiatives
Telecommunication
Productivity software
Call center management
Team motivation (leadership skill)
Technical Proficiency

Full Job Description

Position: Customer Service Operations Supervisor

About: Giggle Fiber

Giggle Fiber, based in Monrovia, CA, is an Internet Service Provider (ISP) offering high-speed fiber and coax services to residents and businesses in the San Gabriel Valley. Our customers are our top priority, and we are proud of our excellent reviews on Yelp.

This is an onsite, full-time position located at our corporate office in Monrovia, CA. The role offers a base salary plus sales commission and health benefits.

Job Summary:

The Customer Service & Operations Supervisor is responsible for overseeing the customer service experience and operational goals for all Giggle Fiber products and services. You will lead and manage a team of Customer Service Representatives and Lobby Representatives, ensuring our customers receive the highest quality support.

Core Responsibilities:

Lead Customer Service: Oversee the team's exceptional customer service across all platforms, including maintaining an active and positive social media presence, and providing excellent support via telephone, chat and email.
Team Leadership: Supervise, motivate, and assess a team of Customer Service and Lobby Representatives.
Quality Assurance: Monitor and evaluate calls to ensure our quality standards are met. Conduct regular quality coaching sessions with team members to ensure customer interactions are efficient and effective.
Operational Management: Maintain and update call center policies and procedures. Oversee our storefront operations, including processing checks and managing the cash register.
Issue Resolution: Serve as a key liaison to other departments, including Dispatch, NOC, Sales, and Tech Ops, to resolve customer escalations.
Reporting: Process weekly and monthly reports and provide regular updates on team progress and performance to management.
Support Special Projects: Participate in and support various projects and initiatives as assigned by management to advance department and company goals.

Required Qualifications:

Leadership: Proven ability to lead and motivate staff with minimal oversight.
Communication: Excellent written and verbal communication skills in English.
Adaptability: A quick learner who can adapt to a fast-paced and changing business environment.
Technical Skills: Proficient in the Microsoft Office Suite with a high level of expertise in Microsoft Excel.
Problem-Solving: Strong initiative and a sense of urgency to follow through on tasks until completion.

Experience:

5–7 years of experience in a comprehensive call center operation.
2–3 years in a supervisor or manager role.
Experience working in a cable or telecom call center is preferred.
Expanded knowledge of cable or telecom products and services is preferred.
Education: A Bachelor’s degree is preferred, or an equivalent combination of education and experience.

Additional Details:

Job Type: Full-time, Onsite.
Sales and other commissions available.
Schedule: Monday to Friday, with weekend availability as needed.
Location: Monrovia, CA 91016. Reliable commute or plans to relocate are required.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center manager jobs in upland, ca

Customer Service Operations Supervisor

Operations - Call Center Manager

Manager of Call Center

Call Center Manager (Healthcare)

Call Center Manager

Hybrid Customer Service Supervisor, CMS

Customer Care Workforce Manager

Call Center Manager

AVP, HOA Relationship Manager - Call Center

Customer Care Training Manager

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