Top 8 Client success manager Jobs in Upland Ca

Customer Success Manager
Kastle Systems —Yorba Linda, CA
- Clean driving record
- Pass drug screening
- Mid-level
Attorney & Client Success Manager
Hanna, Brophy, MacLean, McAleer & Jensen, LLP —Riverside, CA
- $100,000 - $130,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Senior Customer Success Manager
Karbon —Ontario, CA
- $85,000 - $97,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Success Manager
DATA CLEAN LLC —Anaheim, CA
- $70,000 - $80,000 a year
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid training
- Disability insurance
Quick Apply
10d
3PL Customer Success Manager
Flexport —San Bernardino, CA
- $64,800 - $89,100 a year
- Mid-level
- 3 years
- Presentation skills
Quick Apply

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Customer Success Manager

Kastle Systems -
Yorba Linda, CA

Apply Now

Job Details

Qualifications

Post-sales product instruction
Customer relationship building
User training (technical support)
Driver's License
Technical Proficiency
Negotiation

Full Job Description

Overview:

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the organization to ensure quality. In addition, the Customer Success Manager will build relationships with clients. This is not a sales position.

Responsibilities:

Serves as the primary point of contact and builds long-term relationships with customers.
Act as client’s advocate within Kastle and ensure that all aspects of our services are delivered as expected to clients; develop a deep understanding of the client’s security and facilities needs and provide advice on Kastle-centric and industry best practices.
Utmost responsiveness to client calls and emails – addressing needs as the primary point-of-contact for support for the client. Assist in coordination of responses related to areas outside of primary responsibilities, for issues such as installation project status and on-time completion, support issues escalation, sales opportunities follow up, etc.
Travels to client sites for training, installation support, quarterly check-ins, and to meet client needs as they arise.
Monitors and analyzes customer’s usage of our service.
Develop cross-functional relationships with Business Development Managers, Project Managers, Field Service technicians, the Client Services team, and the Kastle Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle experience; support these other teams as a conduit to the client.
Client relationship management, with significant focus on the business relationship in order to drive a 95% client retention and renewal rate, as well as an average 2% renewal revenue increase through annual (contractually agreed) price increase across the account base.

Qualifications:

Bachelor’s degree preferred
2-4 years of Account Management/Customer Success Management experience
Ability to create, maintain, and enhance customer relationships
Professional, polished in appearance and able to communicate in a detailed and articulate manner
Technical competence (understanding of software, hardware, networks, etc.)
Detail oriented, motivated, persistent and a skilled negotiator
High level of initiative, self-directed, and works well in a team environment
Experience training customers on the use of technology
Experience in navigating through complex set of legacy and current technology platforms (Microsoft Dynamics CRM, AX, and proprietary software, among others).

Other Eligibility Requirements:

Must be able to meet and maintain various certifications, licenses and/or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state (s) worked.
Must be willing to participate in and pass the company’s pre-employment screening process including a background investigation and drug screening.
Must continue to maintain a safe driving record and valid driver’s license to fulfill the travel requirements of this position.

Company Overview:

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Apply Now

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client success manager jobs in upland ca

Customer Success Manager

Attorney & Client Success Manager

Senior Customer Success Manager

Customer Success Manager

3PL Customer Success Manager

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