Top 30 Senior customer service representative Jobs in Upper Darby, Pa

Senior Customer Success Associate - Healthcare Payments
JPMorganChase —Philadelphia, PA
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Tuition reimbursement
Senior Customer Support Lead
TransUnion —Crum Lynne, PA
- $82,700 - $120,000 a year
- Full-time
- Hybrid work
- Office
- US work authorization
- Fair chance
- Commuter assistance
- Paid parental leave
2d
Customer Service Representative - Mid shift
Always Best Care Senior Services - Philly, Lower Bucks & Delaware Counties, and Main Line Area —Philadelphia, PA
- Full-time
- Research
- Mid-level
- High school diploma or GED
Inside Sales Representative/ Customer Service
IMPACTFUL SENIOR HOME CARE —Philadelphia, PA
- $45,000 - $80,000 a year
- Full-time
- Mid-level
- Home Health
- Communication skills
- Health insurance
- Life insurance
Quick Apply
Senior Director, Customer Success (RapidScale)
Cox Communications —Philadelphia, PA
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
5d
Senior Director, US Employer Operations - Head of Medical Call Centers
The Cigna Group —Philadelphia, PA
- $180,000 - $300,000 a year
- Online Application
- Bachelor of Science
- Master's degree
- 8 years
- Paid holidays
- Health insurance
RETROSPECT SENIOR CUSTOMER SERVICE ASSOCIATE
Goodwill Industries of Southern New Jersey and Phi —Philadelphia, PA
- $18 an hour
- Weekends as needed
- English
- Research
- Mid-level
Senior Client Service Manager
Gallagher —Media, PA
- Full-time
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
Senior Retirement Service Consultant
Ascensus —Dresher, PA
- $60,000 - $80,000 a year
- Extended hours
- Microsoft Excel
- Research
- Analysis skills
- Health insurance
- Dental insurance
Senior Specialist, Client Service Management
The Bank of New York Mellon Corporation —Berwyn, PA
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Manager / Senior Manager, Client Services
True North Insights —Philadelphia, PA
- $86,000 - $151,000 a year
- Bachelor's degree
- Mentoring
- US work authorization
- Paid holidays
- Health insurance
5d
Senior Strategic Account Specialist
Cencora —Conshohocken, PA
- $43,300 - $79,310 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Health insurance
13d
Senior Manager, Client & Strategic Solutions
US Health Connect —Fort Washington, PA
- Extended hours
- Hybrid work
- Bachelor of Science
- Office
- Microsoft Office
Quick Apply
Client Services Manager- Senior Homecare
Visiting Angels Greater Philadelphia —Jenkintown, PA
- Full-time
- Mid-level
- Office
- Team management
- Health insurance
- Paid time off
Quick Apply
Senior Associate, Account Manager
Vestwell —King of Prussia, PA
- $70,000 - $80,000 a year
- Hybrid work
- Mid-level
- Organizational skills
- Experience equivalent to degree accepted
- Health insurance
Quick Apply
Client Services Director
Visiting Angels Greater Philadelphia —Havertown, PA
- Weekends as needed
- Office
- Bachelor's degree
- Mentoring
Quick Apply
Senior Director, Client Services & Solutions
US Health Connect —Fort Washington, PA
- Extended hours
- Hybrid work
- 5 years
- Bachelor of Science
- Office
Quick Apply
Associate Manager, Record Keeping Services
Prudential —Fort Washington, PA
- $89,000 - $147,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
- Employee stock purchase plan
- Disability insurance
Senior Associate, Financial Services
Vestwell —King of Prussia, PA
- $60,000 - $70,000 a year
- Hybrid work
- Office
- Organizational skills
- Financial services
- Health insurance
Quick Apply
9d
Senior Director, Customer Success Operations
Qlik —King of Prussia, PA
- $160,000 - $180,000 a year
- Email
- Hybrid work
- 11+ years
- Analysis skills
- Mentoring
- Paid parental leave
- AD&D insurance

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Senior Customer Success Associate - Healthcare Payments

JPMorganChase -
Philadelphia, PA

Apply Now

Job Details

Full-time

Benefits

Health insurance
Tuition reimbursement
Retirement plan

Qualifications

Customer communication
Managing clients in a customer support role
Customer engagement
Data interpretation
Technical Proficiency

Full Job Description

JOB DESCRIPTION

Shape the future of our customer experiences and directly influence product success. Dive headfirst into dynamic collaborations, leverage data to spark change, and guide customers' trust during crucial onboarding moments.

As a Senior Enterprise Customer Success Associate in healthcare payments, you support our clients throughout their journeys with our products. As a core contributor of the team, you are responsible for customer adoption, and beyond, working closely with the Customer Success team and other cross-functional groups to ensure seamless customer experiences and drive customer satisfaction. You will play a crucial role in supporting customer satisfaction for large healthcare systems by owning technical escalations, addressing complex pain points, and providing insightful suggestions to drive efficiency. You will work closely with our Customer Success team and other cross-functional groups to ensure a seamless customer experience. This role provides an opportunity to sharpen your skills within a fast-paced, team-oriented environment. Your primary responsibility will be to help large healthcare providers maximize the utilization of our products and services by blending technical problem solving skills with strong interpersonal capabilities in front of a mixed audience of analysts and executive leaders.

J.P. Morgan Healthcare Payments powers a better healthcare payments experience on one platform that connects consumers, providers, and payers for every healthcare payment transaction. The Customer Success Manager requires a self-motivated, problem-solving healthcare professional who wants to learn and be challenged in a fast paced, team-oriented environment. The Customer Success Manager is responsible for helping healthcare providers maximize the utilization and satisfaction with InstaMed products and services.

Job Responsibilities

Executes product adoption, expansion, and retention activities to support a healthy customer base
Provides customer assistance during regular account meetings while keeping thorough notes to ensure accountability for customers and delivery of action items.
Takes new customers through the process and guides them through the initial setup and configuration of our products to fit their specific needs
Tracks and analyzes key success metrics to measure customer health and identify opportunities for improvement while preparing reports for internal stakeholders and highlighting customer outcomes and areas of opportunity
Serves as a subject matter expert on our solutions to help execute product adoption, expansion, and revenue retention activities among a healthy customer base
Demonstrates strategic thinking and articulates the value-add of our products and services in front of the customer's executive decision makers. Tracks and analyzes key metrics to measure successful product usage
Develop strong relationships with J.P. Morgan Healthcare Payments customers' operational, technical, and financial teams to ensure effective communication and collaboration
Closely collaborate with other teams within J.P. Morgan in support of your customers, including facilitating regular meetings with internal stakeholders and managing follow up action items. Collaborate with customer stakeholders on the analysis and prioritization of defects and enhancements. Then coordinate internal prioritization and position timing expectations with your customers
Take ownership of service escalations by thoroughly understanding the scope of the issue, driving action to contain the impact, effectively articulating brief and brilliant communications to internal and external resources, and ensuring the issue is brought to full resolution. Investigates and resolves customer issues in a timely, efficient, and collaborative manner
Manage release communications to review new features and defect resolution prior to each InstaMed release. Then coordinate feature rollout to customers by merging technical capabilities with staff or patient experiences

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in customer success or a relevant domain area
Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed
Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
Comfortable using technology with a willingness to learn new technological skills, programs, and tools
Demonstrated analytical skills and critical thinking ability
Strong technical aptitude and ability to effectively communicate with both technical and business stakeholders
Ability to own your understanding of InstaMed's products and services
Take initiative to contribute to effective internal and external interactions
Sound judgment in responding quickly and effectively to customer inquiries and managing customer expectations

Preferred qualifications, capabilities, and skills

Healthcare technology experience preferred
Bachelor's Degree or higher, or equivalent work experience

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Apply Now

Refine Your Search

senior customer service representative jobs in upper darby, pa

Senior Customer Success Associate - Healthcare Payments

Senior Customer Support Lead

Customer Service Representative - Mid shift

Inside Sales Representative/ Customer Service

Senior Director, Customer Success (RapidScale)

Senior Director, US Employer Operations - Head of Medical Call Centers

RETROSPECT SENIOR CUSTOMER SERVICE ASSOCIATE

Senior Client Service Manager

Senior Retirement Service Consultant

Senior Specialist, Client Service Management

Manager / Senior Manager, Client Services

Senior Strategic Account Specialist

Senior Manager, Client & Strategic Solutions

Client Services Manager- Senior Homecare

Senior Associate, Account Manager

Client Services Director

Senior Director, Client Services & Solutions

Associate Manager, Record Keeping Services

Senior Associate, Financial Services

Senior Director, Customer Success Operations

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