Running Creek Casino has been offering guests a full-service gaming destination in a vineyard setting along the historic Highway 20 corridor of Upper Lake, California since 2012. We take extreme pride in guest service, gaming experiences, and hospitality in our community. We are known for providing satisfying career opportunities in a remote location where opportunities are limited.
Join our team today and become a greater part of the community! We are hiring for a Manager, Security to lead the security team with great customer service to ensure customer satisfaction that promotes return visits through prompt, efficient, and friendly service. Responsible for the overall security of Running Creek Casino, coordinating security efforts to properly safeguard assets within the gaming facility, safeguarding team members in the workplace and customers in the casino, and for ensuring all security policies and procedures are followed.
Specifically, you will:
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Promote great guest service throughout the Security Department ensuring all Security team members interact with guests professionally, politely, and with a smile.
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Inspects premises to determine security needs.
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Plans and coordinates all security activities.
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Supervises and directs activities of Security Supervisors, and security staff.
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Provides guidance and advice when necessary.
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Safeguards assets of the gaming facility.
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Inspects and evaluates security activities on all shifts to ensure compliance with Security Department policies and procedures.
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Work with the safety and compliance manager to develop and enforce safety policies and emergency procedures including evacuation plans in all areas of the casino.
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Establishes and maintains working relationships with local law enforcement and fire department agencies.
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Works closely with other departments to ensure proper security, safety and protection procedures are in place for both guests and employees.
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Provides overall protection from, and elimination of, anything that may tend to jeopardize the welfare and security of the company assets, properties, guests, and team members.
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Perform duties as Risk Manager in the absence of one.
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Establishes procedures for, and conducts special investigations and surveillance for internal/external fraud investigations. ?? do they work in conjunction with Surveillance?
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Ensures all Security Department personnel are trained in CPR and First Aid.
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Ensures all Security Department personnel are trained in proper handcuffing, baton, and detaining laws, policies, and procedures.
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Ensures all Security Department personnel are trained in self-defense without the use of weapons.
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Ensures all Security Department personnel are trained in excellent guest service skills.
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Collaborate with HR related to workplace incident reporting and workers compensation insurance strategies.
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Ensures all duties are performed within the guidelines of the Casino’s policies and procedures, Internal Control Standards and mission and objectives of the Running Creek Casino.
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Compile and manage annual budget and periodic forecasting.
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Is responsible for hiring, retaining, promoting, performance evaluations, training, disciplining, and terminating employees with concurrence of the General Manager and Human Resources Director.
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Must adhere to safety rules and regulations of the Running Creek Casino and of the Security Department.
WORKING ENVIRONMENT
Office and Gaming environment, including flashing lights, frequent loud noises, and smoke. Extensive computer use. Must be flexible with work schedule. Must be willing to work any hours or shifts, as needed or required to meet business needs. Occasionally must deal with angry or hostile individuals. Must preserve the positive working relationship the Tribe has established with the County and community.
DISCLAIMER AND CONDITIONS OF EMPLOYMENT
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All Casino team members are responsible to ensure that their designated operations are in compliance with Casino policies, IGRA, Tribal policies, State compact and Tribal gaming regulations.
Conditions of employment with Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing a three-month introductory period.
Native American Preference will apply in accordance with Tribal policies
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
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At least 21 years of age
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High school diploma or GED required with 8 years of Security experience, 2 of those years in a managerial/supervisory role required.
OR
- Associate Degree in a related field and 6 years of Security experience, 2 of those years in a managerial/supervisory role required.
OR
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Bachelor’s Degree in a related field and 4 years of Security experience, 2 of those years in a managerial/supervisory role required.
AND
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Working knowledge of the gaming industry and the laws and regulations governing gaming operations.
Skills
Required:
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Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
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Strong project management skills
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Highly organized and ability to adapt quickly to changing priorities
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Excellent written communication skills
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Excellent verbal and interpersonal communication skills · Accurate and detail-oriented · Excellent problem solving skills
Abilities
Required:
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Displays leadership qualities and the ability to serve both internal and external customers
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Must be able to manage departmental budget and control labor and expenses
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Ability to maintain high confidentiality
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Ability to independently manage multiple tasks in a professional manner
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Ability to maintain a professional demeanor
PHYSICAL DEMANDS
Must be able to communicate using written, oral and computer methods. Must be able to operate computer equipment for extended periods of time. Must be able to sit, walk, and/or stand for extended periods of time. Must be able to perform repetitive wrist motions. May be required to lift up to 50 pounds.
