Top 112 Call center representative Jobs in Upper Marlboro, Md

Bilingual (English/Creole) Call Center Agent - $17/hour (#DQD)
Inktel Contact Center Solutions —Maryland
- From $17 an hour
- Full-time
- Remote
- English
- High school diploma or GED
- US work authorization
- Dental insurance
- 401(k)
Quick Apply
22h
Call Center Agent
Zimmerman Associates, Inc. —Bethesda, MD
- $21.50 an hour
- Microsoft Outlook
- Computer literacy
- Primary Care
Customer Service Representative (In-Office)
Gutter Helmet by Lednor Home Solutions —Millersville, MD
- $17 - $22 an hour
- Overtime
- Background check
- English
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Contact Center Agent - Appointment Setting
Long Home Products —Savage, MD
- $18 an hour
- Construction experience
- Communication skills
- Entry level
- Paid training
Quick Apply
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Call Center Agent
National Charity Services —Washington, DC
- From $20 an hour
- Part-time
- Spanish
- Microsoft Excel
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
10d
Sales Call Center Representative
Oak Street Health —Washington, DC
- $15.00 - $32.31 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
8d
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Washington, DC
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
8d
Retail Support Specialist
DSI —Brandywine, MD
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
3d
Member Service Representative I
STATE DEPARTMENT FEDERAL CREDIT UNION —Alexandria, VA
- $20 - $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Call Center Representative
Advantia Health —Washington, DC
- $19 - $23 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ob/Gyn
- Health savings account
- Paid holidays
Quick Apply
Call Center Agent
Sparkbit 360 —Washington, DC
- $16 - $26 an hour
- Full-time
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
14d
Call Center Representative - PRN
Children's National Hospital —Silver Spring, MD
- $17.95 - $27.49 an hour
- PRN
- In person
- High school diploma or GED
- Children
- Computer skills
13d
Customer Service Representative
TechOp Solutions International —Washington, DC
- $47,500 - $54,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- 2 years
- Travel reimbursement
Quick Apply
CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Compliance Division)
State of Maryland - COMP Compliance Division —Annapolis, MD
- $49,214 a year
- Online Application
- 18 years or older
- Spanish
- Writing skills
- On-the-job training
19h
Member Service Representative - Contact Center
United States Senate Federal Credit Union —Alexandria, VA
- $47,772.01 - $71,658.01 a year
- Full-time
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Free parking
- Health insurance
Quick Apply
Contact Center Agent
Immersion Consulting, LLC —Annapolis, MD
- HIPAA
- High school diploma or GED
- Communication skills
Quick Apply
Telemarketer - State Farm Agent Team Member
Dennis Donnelly - State Farm Agent —Largo, MD
- $45,000 - $65,000 a year
- Full-time
- Spanish
- English
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
21h
Customer Service Representative
Hockstein's Wholesale —Capitol Heights, MD
- From $16 an hour
- 8 hour shift
- Spanish
- Sales
- English
- Health insurance
- Dental insurance
Quick Apply
3d

I want to receive the latest job alert for call center representative in upper marlboro, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center representative jobs near upper marlboro, md

Customer Service Representative jobs in Washington, DC

Call Center Representative jobs in Washington, DC

Call Center Representative jobs in Silver Spring, MD

Call Center Representative jobs in Annapolis, MD

Call Center Representative jobs in Bethesda, MD

Customer Service Representative jobs in Millersville, MD

Member Services Representative jobs in Alexandria, VA

Customer Service Representative jobs in Lanham, MD

Night Shift Customer Service Representative jobs in Charlotte, NC

Customer Service Representative jobs in Oklahoma City, OK

Customer Service Representative jobs in Cary, NC

Customer Service Representative jobs in Knoxville, TN

Remote Call Center Representative No Experience jobs in Texas

Customer Service Representative jobs in Oklahoma

Call Center Representative jobs in Greensboro, NC

Call Center Representative jobs in Marietta, GA

Call Center Representative jobs in Ontario, CA

Call Center Representative jobs in Richmond, VA

Hospital Call Center Representative jobs in California

Call Center Representative jobs in Detroit, MI

Bilingual (English/Creole) Call Center Agent - $17/hour (#DQD)

Inktel Contact Center Solutions -
Maryland

Quick Apply

Job Details

Full-time
From $17 an hour
22 hours ago

Benefits

Dental insurance
401(k)

Qualifications

Confidential information handling
Phone communication
Spreadsheets
English
High school diploma or GED
Haitian Creole
Computer skills
Telephone systems

Full Job Description

We are looking for compassionate Customer Service Agents for our August 31, 2026 supporting the Housing Choice Voucher program. This is a fully remote W2 opportunity to take incoming calls, working from home using your own computer equipment that meets the technical requirements outlined below.

You must be able to establish a designated workspace, free from noise and distractions, to handle incoming phone calls. We provide client support via PHONE assisting with client inquiries, troubleshooting and general support.

About the Role:

As a Call Center Representative supporting the HCD Housing Choice Voucher (HCV) Program, you serve as the primary point of contact for program participants, property owners, community partners, and individuals or families seeking affordable housing assistance. Your role is essential in ensuring that every caller receives accurate, timely, and compassionate support.

You will assist participants and property owners in navigating HCD’s online systems, accessing program information, and understanding required processes and program requirements. You will provide first-tier support using information available within these systems and help callers resolve common questions related to eligibility, required documentation, inspections, recertifications, and other core program functions.

When an issue cannot be resolved at the first tier, you will follow established escalation procedures and utilize the online tracking tool to ensure concerns are routed appropriately and addressed in a timely manner. You will verify key information, maintain accurate records, and communicate clearly and professionally using approved scripts, procedures, and compliance standards.

Your work plays a critical role in ensuring every caller receives consistent, high-quality customer service that reflects the mission, values, and commitment of HCD.

Start Date: 8/31/2026

Remote – W/2 Opportunity

Training/Production Pay: $17/hour

Training Schedule: Monday 8/31 – Friday 9/4, 9 AM - 6 PM EST
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM EST

Key Responsibilities:

Respond to calls related to the Housing Choice Voucher Program.
Provide courteous, professional, and compassionate customer service to program participants, landlords, applicants, and community partners.
Assist callers with navigating online portals and accessing program information and forms.
Answer routine questions regarding:
Eligibility and program requirements
Annual and interim recertifications
Inspections and inspection scheduling
Rent reasonableness and payment inquiries
Required documentation and deadlines
Briefings, appointments, and general program procedures
Review and verify caller information while maintaining confidentiality and data security standards.
Accurately document all customer interactions in the designated housing management and tracking systems.
Utilize approved scripts, knowledge base materials, and operational procedures to ensure consistent communication.
Identify issues requiring additional review and escalate concerns through established workflows and tracing systems.
Maintain productivity, quality assurance, and customer service performance standards.
Participate in ongoing training, quality calibration sessions, and operational meetings.

Required Qualifications:

High school diploma or equivalent; Associate’s degree preferred.
1+ years of experience in customer service, call centers, or government services support.
Bilingual fluency in English and Creole is essential for effective communication with diverse customers.
Strong verbal communication and active listening skills.
High attention to detail and ability to follow structured call flows and documentation processes.
Comfortable using call handling software, spreadsheets, and basic email platforms.
Ability to handle sensitive and personal information with integrity and discretion.

Desired Attributes:

Compassionate and patient demeanor.
Strong problem-solving and multitasking abilities.
Team player with a positive attitude.
Comfortable working in a fast-paced, structured environment.
Previous experience with government housing programs or similar social services is a major plus.

Training Provided:

Detailed orientation to program and system procedures.
Script training and mock call simulations.
CRM/call documentation system training.

Work at Home Technical Requirements:

*Macbooks and Chromebooks are NOT allowed, only Window-based computers are compatible*

TECHNOLOGY REQUIREMENTS:

Minimum PC Requirements

CPU Speed:

· Dual Core 1.2 GHz or better·

. Intel Core i3 or AMD Ryzen 3 or better

Hard Drive

· 40 GB or more of available space

· 100 GB or more of total space

Memory:

* 8 GB of RAM or better

Operating System:

· Windows 11 (Home or Pro)

. Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements:

Dual Monitors

· 1280 x 1024 (SXGA) screen resolution

· 1920 x 1080 (Full HD or 1080p)

· One monitor and one laptop OR 2 monitors and a desktop

Minimum Internet Connectivity Requirements:

Standard Connection / Speed

· Must have Hard-wired connection (no wireless/WiFi)

· Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed

· Internet connection must not be shared with more than 3 devices in the same location.

Pay: From $17.00 per hour

Benefits:

401(k)
Dental insurance

Experience:

Call Center: 1 year (Required)

Language:

Haitian Creole (Required)

Work Location: Remote

Quick Apply

Refine Your Search

call center representative jobs in upper marlboro, md

Bilingual (English/Creole) Call Center Agent - $17/hour (#DQD)

Call Center Agent

Customer Service Representative (In-Office)

Contact Center Agent - Appointment Setting

Customer Service Call Center Agent

Call Center Agent

Sales Call Center Representative

Access Call Center Representative

Customer Service Advocate II (In-Office)

Retail Support Specialist

Member Service Representative I

Call Center Representative

Call Center Agent

Call Center Representative - PRN

Customer Service Representative

CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Compliance Division)

Member Service Representative - Contact Center

Contact Center Agent

Telemarketer - State Farm Agent Team Member

Customer Service Representative

I want to receive the latest job alert for call center representative in upper marlboro, md

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected