Top 7100 Customer experience manager Jobs in Upper Marlboro, Md

Housing Choice Voucher Manager
Housing Opportunity Com —Silver Spring, MD
- $76,579 - $127,574 a year
- Full-time
- Writing skills
- Office
- Driver's License
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Center Manager
Edenbridge Health Llc —Washington, DC
- $100,000 - $110,000 a year
- Full-time
- Microsoft Outlook
- Current TB test
- Mid-level
- Disability insurance
- Health insurance
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Call Center Customer Service Manager
Transdev —New Carrollton, MD
- $75,000 - $90,000 a year
- Full-time
- Background check
- 7 years
- Microsoft Outlook
- Paid holidays
- Disability insurance
4d
Area Manager
Placemakr —Washington, DC
- $150,000 - $160,000 a year
- Full-time
- 18 years or older
- Customer service
- 3 years
- Paid parental leave
- Health insurance
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Office Manager/Administrator (N13)
City of Annapolis —Annapolis, MD
- $69,671 - $111,609 a year
- Full-time
- Word processing
- Computer literacy
- Research
- Health savings account
- AD&D insurance
Client Manager
Allied Universal —Washington, DC
- $90 an hour
- Full-time
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
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11d
Customer Support Manager
Kalibri Labs —Washington, DC
- $95,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
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Service Center Warehouse Inbound Manager - New Operation Site
Graybar Electric Company, Inc. —Brandywine, MD
- $82,000 a year
- Full-time
- Mid-level
- Forklift
- Bachelor's degree
- Profit sharing
- Paid holidays
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Assistance General Manager
DOUBLETREE BY HILTON WASHINGTON DC SILVER SPRING —Silver Spring, MD
- $90,000 - $95,000 a year
- Word processing
- Computer literacy
- Bachelor of Science
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10d
Housing Stability Manager
Housing Opportunity Com —Silver Spring, MD
- $79,937 - $133,622 a year
- Full-time
- Hybrid work
- Microsoft Word
- Supervising experience
- Criminal background check
Quick Apply
Assistant Scale House Manager
CHARLES COUNTY GOVERNMENT —Waldorf, MD
- $60,060.20 - $105,105.59 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Operations Manager
Metropolis Technologies —Washington, DC
- $75,000 - $90,000 a year
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Disability insurance
- Health insurance
District Manager, Mid-Atlantic
Vuori, Inc —Washington, DC
- $129,000 - $165,000 a year
- Weekends as needed
- Up to 50% travel
- Inventory management
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Program Manager
U.S. Customs and Border Protection —Washington, DC
- $169,279 - $197,200 a year
- Online Application
- Remote
- Psychiatry
- English
- Office
- Paid holidays
- Health insurance
3d
Assistant General Manager
Kimpton Banneker Hotel by IHG —Washington, DC
- $99,000 - $135,000 a year
- Weekends as needed
- Sales
- Mid-level
- Hotel
- Wellness program
- Commuter assistance
2d
Healthcare Customer Service Team Lead (Remote)
Patient Accounting Service Center, LLC —Washington, DC
- $20 - $21 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Dispatch Manager
Transdev —New Carrollton, MD
- $75,000 - $90,000 a year
- Full-time
- Background check
- 5 years
- Pass drug screening
- Disability insurance
- Health insurance
1d
OFFICE MANAGER
The Honickman Companies —Landover, MD
- $65,000 - $75,000 a year
- Full-time
- Word processing
- Mid-level
- Office
Quick Apply
9d
Facilities Manager
LB&B Associates Inc. —Hillcrest Heights, MD
- $140,000 - $150,000 a year
- Full-time
- 7 years
- Customer service
- Supervising experience
Quick Apply
7d
Guest Experience Manager - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $73,003 - $100,694 a year
- Weekends as needed
- CRM software
- Bachelor's degree
- Team management
- Free parking
- Disability insurance

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customer experience manager jobs near upper marlboro, md

Housing Choice Voucher Manager

Housing Opportunity Com
Silver Spring, MD

Quick Apply

Job Details

Full-time
$76,579 - $127,574 a year

Qualifications

Staff supervision
Team supervision
Writing skills
Housing and Urban Development (HUD) regulations
Social service program staff supervision
Driver's License
Bachelor's degree
Productivity software

Full Job Description

Housing Choice Voucher Manager:

The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.

Job Description:

The Housing Choice Voucher Manager has a direct impact on the quality of the services provided to clients, landlords, staff and community. Must have knowledge of the principles and practices of supervision, administration and management and knowledge of Federal, State and local laws and regulations to administer the Housing Choice Voucher Programs. Will be responsible for improving the methods of providing services to clients, recommend changes, and implement guidelines and procedures to address changes in regulations, technology, and workforce. The work involves the management and direction of professional union employees in a wide range of processes and methods.

The Housing Choice Voucher Manager will be responsible for managing and addressing the needs of staff and clients at the service center. The position has a direct impact on the quality of the services provided to clients, landlords, staff and community. Personal contacts include other HOC employees through the agency and outside agencies both governmental and private, for the purpose of negotiating, persuading or presenting issues to others.

Examples of Duties:

Oversee Center personnel with recommendations for training, career advancement, and staff performance.
Manage and consistently improve the delivery of customer service throughout the Center.
Review and evaluate the effectiveness of the Center by making recommendations for new policies and procedures.
Manage quality assurance functions in the Customer Service Center.
Provide compliance oversight, implement changes and delegate assignments.
Monitor, under the guidance of the Director, the implementation of HOC policies and procedures for placement and recertification of families.
Coordinate and supervise the work of staff.
Provide monthly statistical data on Center activity, including financial activity.
Represent the Center both verbally and in writing through presentations to community groups and agencies.
Report directly to the Customer Service Center Director. Supervise, encourage and motivate staff.
Supervise, encourage and motivate staff.

Minimum Qualifications:

Experience

At least five (5) years of progressive experience in subsidized housing.
At least four (4) years of direct supervisory experience in a housing environment. Supervisory experience in a union environment preferred.

Education:

Requires a Bachelor’s degree in Business, Social Service, Public Administration/ Management or related field.

Knowledge, Skills and Abilities

Knowledge of Federal, State and local laws and regulations pertaining to subsidized housing programs required.
Knowledge of the Housing Choice Voucher, Public Housing and/or other affordable housing programs required.
Must possess excellent written & oral communication skills.
Must be proficient in MS Office Suite.
Excellent interpersonal skills & the ability to deal with people tactfully & effectively.
Must possess a valid driver’s license.

Grade 25 Min: $76,579/ Mid: $102,577/ Max: $127,574 | | Salary determined by departmental budget- Offer commensurate with experience

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.

HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.

Quick Apply

Refine Your Search

customer experience manager jobs in upper marlboro, md

Housing Choice Voucher Manager

Center Manager

Call Center Customer Service Manager

Area Manager

Office Manager/Administrator (N13)

Client Manager

Customer Support Manager

Service Center Warehouse Inbound Manager - New Operation Site

Assistance General Manager

Housing Stability Manager

Assistant Scale House Manager

Operations Manager

District Manager, Mid-Atlantic

Program Manager

Assistant General Manager

Healthcare Customer Service Team Lead (Remote)

Dispatch Manager

OFFICE MANAGER

Facilities Manager

Guest Experience Manager - Maryland

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