Top 334 Customer support representative Jobs in Upper Marlboro, Md

Floating Branch Member Service Representative
Northwest Federal Credit Union —McLean, VA
- $21.42 - $36.47 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Customer Service Representative
Upstream Management Inc. —Silver Spring, MD
- $50,000 - $55,000 a year
- Full-time
- In-person
- Communication skills
- Entry level
- On-the-job training
- Professional development assistance
Quick Apply
2d
Seasonal Customer Support Representative
Great Minds —Washington, DC
- $21.50 - $23.00 an hour
- Temporary
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Service Representative
EagleBank —Washington, DC
- $23.24 - $33.01 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Health savings account
- 401(k) 4% Match
Member Service Representative (Full-Time) - Glenarden
Navy Federal Credit Union —Glenarden, MD
- $23.75 - $27.55 an hour
- Online Application
- Research
- Office
- Communication skills
- Referral program
Customer Service Representative
CryptoGex —Washington, DC
- $18.50 - $28.50 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
14d
Beneficiary Services Representative PEBLO
Professional Performance Development Group —Andrews AFB, MD
- $25 - $30 an hour
- Full-time
- Word processing
- Writing skills
- Research
Quick Apply
Healthcare Customer Service Team Lead (Remote)
Patient Accounting Service Center, LLC —Washington, DC
- $20 - $21 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Customer Support Representative
Great Minds —Washington, DC
- $45,000 - $48,000 a year
- Full-time
- Remote
- Background check
- Mid-level
- 3 years
Quick Apply
3d
Member Service Representative - Contact Center
United States Senate Federal Credit Union —Alexandria, VA
- $47,772.01 - $71,658.01 a year
- Full-time
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Free parking
- Health insurance
Quick Apply
9d
Guest Service Representative
Marriott International, Inc —Washington, DC
- $26.06 - $30.95 an hour
- Full-time
- Entry level
- Resort
11d
Customer Service Representative
LYON BAKERY INC —Hyattsville, MD
- $18 - $19 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- English
- Flexible schedule
Quick Apply
Helpdesk/ Customer Support Entry
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Writing skills
- 1 year
- Communication skills
Quick Apply
Customer Service Representative
Qureos Inc —Washington, DC
- $19 - $29 an hour
- Full-time
- Financial services
- Communication skills
- Entry level
Patient Services Representative I
Savista, LLC —Washington, DC
- $21 - $23 an hour
- Full-time
- Computer literacy
- HIPAA
- High school diploma or GED
Quick Apply
Customer Service Representative - Technical
Disabled Veteran Solutions —Fort Hunt, VA
- From $18.92 a week
- Extended hours
- Remote
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
13d
Customer Support Manager
Kalibri Labs —Washington, DC
- $95,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
6d
Client Service Representative
GoodVets —Washington, DC
- $19.25 - $24.00 an hour
- Weekends as needed
- Windows
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative - DC/MD/VA
Jamison Professional Services Inc —Washington, DC
- Overtime
- High school diploma or GED
- 1 year
- Entry level
Quick Apply
Customer Service Representative
Johns Hopkins Medical Management Corporation —Hanover, MD
- $21.87 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
Quick Apply
2d

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Floating Branch Member Service Representative

Northwest Federal Credit Union -
McLean, VA

Apply Now

Job Details

Full-time
$21.42 - $36.47 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
High school diploma or GED
Productivity software
Banking regulatory compliance

Full Job Description

Overview:

The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Credit Union solutions.

This position involves travel between branch locations and our Herndon, VA headquarters and requires eligibility to obtain and maintain a TS/SCI clearance with a CI polygraph.

Responsibilities:

Working knowledge of the Credit Union’s products and services
Maintain department policy and procedure documentation accordingly
Achieve assigned sales goals by proactively identifying opportunities
Adhere to all procedures stated in the Credit Union’s Member Service Representative policy and procedures
Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets
Proactively identify opportunities to provide product/service solutions to members
Accurately and efficiently process member financial transactions, including deposits, withdrawals, loan payments, and check cashing
Provide exceptional member experiences
Provide operational oversight, support, and resolve escalated requests
Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience
Other duties as assigned
Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

#NWFCU1

Qualifications:

Required

High school diploma or equivalent
Minimum 2 years of experience in retail sales or customer service with cash handling experience
Ability to work Monday-Friday 7:00AM-4PM a rotational Saturday 9AM-1PM
Ability to obtain and maintain a TS/SCI clearance with a CI polygraph
Ability to work effectively in a back-office capacity on-site in our Herndon, VA headquarters and equally effectively in a branch setting
Accuracy and detail orientation
Effective oral and written communication skills
Working knowledge of NWFCU, Federal and state regulations required by the National Credit Union Association
Ability to interact effectively with all levels of the organization and/or with members
Ability to communicate with tact and diplomacy and to exercise sound judgment, logic and initiative while maintaining member confidentiality
Ability to self-direct and work with limited supervision
Effective problem-solving skills
Effective sales techniques
Ability to use standard banking and office equipment and systems; working knowledge of Microsoft Office products

Preferred

Previous experience at a financial institution

Additional Compensation:

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

Base compensation for this role ranges from $21.42 – $36.47 hourly, depending on experience and qualifications.

EEO Notice:

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or [email protected].

Apply Now

Refine Your Search

customer support representative jobs in upper marlboro, md

Floating Branch Member Service Representative

Customer Service Representative

Seasonal Customer Support Representative

Customer Service Representative

Member Service Representative (Full-Time) - Glenarden

Customer Service Representative

Beneficiary Services Representative PEBLO

Healthcare Customer Service Team Lead (Remote)

Customer Support Representative

Member Service Representative - Contact Center

Guest Service Representative

Customer Service Representative

Helpdesk/ Customer Support Entry

Customer Service Representative

Patient Services Representative I

Customer Service Representative - Technical

Customer Support Manager

Client Service Representative

Customer Service Representative - DC/MD/VA

Customer Service Representative

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