Top 340 Customer care coordinator Jobs in Upper West Side Ny

Helpline Coordinator
COMMUNITY SERVICE SOCIETY OF NEW YORK —New York, NY
- $75,196 a year
- Full-time
- Hybrid work
- Spanish
- Experience working with individuals with disabilities
- Mid-level
- Commuter assistance
- Health insurance
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Care Coordinator - NYC
Atria Health and Research Institute —New York, NY
- $85,000 - $100,000 a year
- Weekends as needed
- 5 years
- Urgent Care
- HIPAA
- Health insurance
- 401(k) 4% Match
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Patient Experience & Administrative Coordinator
KETA Medical Center —New York, NY
- $40 - $45 an hour
- Part-time
- Hospitality
- Nursing
- Psychiatry
- Travel reimbursement
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3d
Intake Coordinator
Ember Health —New York, NY
- $55,000 - $70,000 a year
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
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Customer Support Coordinator
Culinary Depot —Hackensack, NJ
- $25 - $33 an hour
- Full-time
- Office
- Continuous improvement
- Communication skills
- Paid holidays
- Health insurance
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Front Desk Coordinator
Madison Ophthalmology PLLC —New York, NY
- $25 - $30 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- 1 year
- Health insurance
- 401(k)
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Patient Care Coordinator - Dr. Robinson & Dr. King
Hospital for Special Surgery —Brooklyn, NY
- $26.65 - $40.87 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Front Desk Coordinator
IVX Health —New York, NY
- $27.00 - $29.70 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Clinic
- Continuing education credits
- Health savings account
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Patient Care Coordinator - Dr. Matthew Abola
Hospital for Special Surgery —New York, NY
- $26.65 - $40.87 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Ability to lift 50 pounds
Scheduling Integrated Care Coordinator
Essen Medical Associates —Bronx, NY
- $20 - $25 an hour
- Full-time
- Spanish
- Primary Care
- Public speaking
Patient Care Coordinator- Peds
Hospital for Special Surgery —New York, NY
- $26.65 - $40.87 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Ability to lift 50 pounds
Patient Care Coordinator Front Desk Boutique Dental Office
Castle Dental —New York, NY
- $22 - $27 an hour
- Full-time
- Dental office
- Computer literacy
- Communication skills
- Opportunities for advancement
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3d
Ambassador Services and Strategic Partners Coordinator
Hospital for Special Surgery —New York, NY
- $26.65 - $40.87 an hour
- Full-time
- Hybrid work
- Computer literacy
- HIPAA
- Mid-level
3d
Patient Coordinator - Physical Therapy Office
Body Harmony Physical Therapy —New York, NY
- From $25 an hour
- Part-time
- Private practice
- Physical & Rehabilitation Medicine
- HIPAA
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Patient Care Coordinator - Dr. Rodericks
Hospital for Special Surgery —Fresh Meadows, NY
- $26.65 - $40.87 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Scheduling Coordinator - Rye, NY
New York Blood Center Inc —Rye, NY
- $31 an hour
- Full-time
- Microsoft Excel
- Hospital
- Customer service
Homecare Staffing Coordinator
Inspire Health Group —Queens, NY
- $25 - $28 an hour
- 8 hour shift
- High school diploma or GED
- Home Health
- Computer skills
- Paid holidays
- Paid time off
Quick Apply
3d
Placement & Utilization Support Coordinator
MJHS —New York, NY
- $41,000 - $45,000 a year
- Full-time
- Hybrid work
- Customer service
- Typing
- Communication skills
- Health insurance
- Dental insurance
Per Diem Intake Coordinator
VNS Health —Manhattan, NY
- $23.17 - $28.96 an hour
- Per diem
- Bilingual
- Medical office experience
- Mid-level
- Employee assistance program
- 403(b)
10d
Patient Experience Coordinator
Bensonhurst Dental —Brooklyn, NY
- $60,000 - $90,000 a year
- Weekends as needed
- Dental office
- Computer literacy
- Medical office experience
Quick Apply

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Helpline Coordinator

COMMUNITY SERVICE SOCIETY OF NEW YORK -
New York, NY

Quick Apply

Job Details

Full-time
$75,196 a year

Benefits

Commuter assistance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Union benefits
403(b)

Qualifications

Spanish
Customer communication
Experience working with individuals with disabilities
Communication accessibility accommodations
Working with seniors
Older adults
Experience working with adults with disabilities
Typing
Productivity software
Experience working with individuals with language barriers

Full Job Description

The Community Service Society (CSS) is an independent, not-for-profit organization that has been at the forefront of public policy innovations that support low-income New Yorkers for over 175 years. CSS’s Health Initiatives Department runs a number of statewide programs that help New Yorkers find and use their health insurance or otherwise access health care, including: Community Health Advocates (CHA); the CSS Navigator Network (CNN); Community Health Access for Addiction and Mental Healthcare Project (CHAMP); the Independent Consumer Advocacy Network (ICAN); the Managed Care Consumer Assistance Program (MCCAP); the NY State Office of the Aging (SOFA) program; the Independent Intellectual and Developmental Disabilities Ombudsprogram (IDDO) and the Facilitated Enrollment for the Aged Blind and Disabled program (FE-ABD). These services are free for New York health care consumers and small businesses. It also coordinates the Health Care for All New York Campaign (HCFANY), a coalition of 170 groups dedicated to securing quality, affordable coverage for all New Yorkers.

The New York State Department of Health awarded CSS a contract to run the Independent Consumer Advocacy Network (ICAN), the statewide Ombudsprogram for Medicaid Managed Long Term Care (MLTC). For more information, see http://icannys.org. CSS seeks to hire a Helpline Coordinator to provide consumer assistance through the ICAN Helpline. The ICAN Helpline Coordinator will provide consumer assistance to callers on the ICAN helpline.

Job Responsibilities:

Handle live answer telephone calls from health consumers, family members and others on the ICAN Helpline;
Conduct intake with clients calling the Helpline;
Provide information, education, and referrals to callers to help them successfully enroll in or utilize Medicaid Managed Long Term Care (MLTC) coverage and other covered managed care plans;
Ensure the proper recording of consumer information, data and detailed case notes for each case;
Ensure timely responses for consumer cases requiring callbacks and follow up;
Contribute to reporting of helpline trends and statistics; and
Other responsibilities identified by Supervisor.

Job Requirements:

BA or relevant advanced degree required
Experience working with older adults and people with disabilities required
Written and spoken fluency in Spanish required
Extensive experience providing customer service assistance required
Proficiency with MS Office required
Experience providing customer service assistance on a helpline preferred
Experience entering case notes into Salesforce or other database preferred
Ability to provide information in a fair and impartial manner which is culturally and linguistically appropriate, and disability accessible, for the consumers, including individuals with limited English proficiency
Strong communication skills, ability to type and write clearly, concisely, persuasively and keep detailed notes of all communications
Ability to project patience, competence, and care for other people’s welfare through oral and written communications
Experience with and understanding of the health care system or demonstrated willingness to learn about it
Most days the schedule will be 9am-5pm, however one day per week may be 8am-4pm and one day per week may be 10am-6pm.

Salary and Benefits: This position is union represented by Local 1199 SEIU with an annual salary of $75,196.00 with comprehensive medical, dental, and vision coverage provided by 1199. Community Service Society provides an employee benefit package including 403b retirement savings plan, defined benefit retirement plan, commuter benefit plan, EAP, and more in addition to a robust paid time off policy.

Physical Requirements: Office work that requires sitting, use of a computer, answering phone calls, etc.

CSS currently offers a hybrid work environment requiring onsite work at CSS’ office at least two days per week and three days per week remote work. CSS will provide all equipment necessary to perform the job from home, but the employee must use their own wired internet connection.

***Interested applicants should provide a cover letter and resume at the time of application submission***

CSS is an Equal Employment Opportunity/Affirmative Action employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, military status, or any other characteristic protected by applicable federal, state, or local law.

CSS complies with all applicable federal, state, and local laws governing employment, recruitment, and hiring.

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Refine Your Search

customer care coordinator jobs in upper west side ny

Helpline Coordinator

Care Coordinator - NYC

Patient Experience & Administrative Coordinator

Intake Coordinator

Customer Support Coordinator

Front Desk Coordinator

Patient Care Coordinator - Dr. Robinson & Dr. King

Front Desk Coordinator

Patient Care Coordinator - Dr. Matthew Abola

Scheduling Integrated Care Coordinator

Patient Care Coordinator- Peds

Patient Care Coordinator Front Desk Boutique Dental Office

Ambassador Services and Strategic Partners Coordinator

Patient Coordinator - Physical Therapy Office

Patient Care Coordinator - Dr. Rodericks

Scheduling Coordinator - Rye, NY

Homecare Staffing Coordinator

Placement & Utilization Support Coordinator

Per Diem Intake Coordinator

Patient Experience Coordinator

I want to receive the latest job alert for customer care coordinator in upper west side ny

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