Top 13 Associate director Jobs in Urbana, Il

Associate Director, Customer Service
Human Kinetics Inc —Champaign, IL
- $56,300 - $72,100 a year
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick Apply
Associate Director for Student Programs & Activities
University of Illinois Urbana-Champaign —Urbana, IL
- $75,000 - $85,000 a year
- Weekends as needed
- Hybrid work
- Master's degree
- University
- US work authorization
- Health insurance
- Dental insurance
12d
Associate Director of Arts, Culture & Community Programming
University of Illinois Urbana-Champaign —Urbana, IL
- $71,000 - $76,000 a year
- Online Application
- Spanish
- 3 years
- Master's degree
- Health insurance
- Dental insurance
Associate Director, Retail Operations - Illini Union
University of Illinois Urbana-Champaign —Urbana, IL
- $100,000 - $110,000 a year
- Weekends as needed
- Hybrid work
- Merchandising
- Office
- 8 years
- Health insurance
- Dental insurance
12d
Visiting Associate Director, INI
University of Illinois Urbana-Champaign —Urbana, IL
- $75,000 - $78,000 a year
- Online Application
- Classroom
- Office
- 3 years
- Health insurance
- Dental insurance
7d
University of Illinois at Urbana-Champaign – – ASSOCIATE DIRECTOR, BUDGET AND FINANCE – 1035387
Urbana, IL
- $110,000 - $135,000 a year
- Part-time
- Office
- 3 years
- Driver's License
- Travel reimbursement
- Dental insurance
Associate Director, Beckwith Residential Support Services (BRSS)
University of Illinois Urbana-Champaign —Urbana, IL
- $70,000 - $85,000 a year
- Online Application
- Experience working with individuals with disabilities
- Residential
- Master's degree
- Health insurance
- Dental insurance
10d
Lecturer and Senior Associate Director, Anderson Center for Advocacy & Professionalism
University of Illinois Urbana-Champaign —Urbana, IL
- $100,000 - $110,000 a year
- Online Application
- Management
- 5 years
- University
- Health insurance
- Dental insurance
9d
Associate Medical Director, Adult Hospital Medicine
Carle Health —Urbana, IL
- $345,000 - $527,000 a year
- Full-time
- Medicine
- Psychiatry
- Internal Medicine
- Health insurance
Senior Manager/Associate Director, Regulatory CMC Consultant (REMOTE)
Kaztronix —United States
- Contract
- Remote
- 6 years
- Management
- Bachelor's degree
Quick Apply

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Associate Director, Customer Service

Human Kinetics Inc -
Champaign, IL

Quick Apply

Job Details

$56,300 - $72,100 a year

Qualifications

Microsoft Word
Computer operation
Staff supervision
Microsoft Outlook
Customer returns handling
Team supervision
Phone communication
Computer literacy
Spreadsheets
Customer order taking
Sales order data entry
High school diploma or GED
Customer support ticket management
Typing
Office phone management
Quality data entry
Ticketing system technical support
Customer data entry

Full Job Description

Description:

Salary Range: The salary range for this position is $56,300 - $72,100, with an expected starting salary between $56,300 - $62,000, based on experience and qualifications.

Eligibility for remote work: This position is fully onsite at Human Kinetics’ headquarters in Champaign, IL.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Applicants are not obligated to disclose expunged juvenile records of adjudication, arrest, or conviction as part of the application process.

Learn more about our perks and benefits here: https://us.humankinetics.com/pages/human-kinetics-compensation-benefits-information

Human Kinetics is committed to building a more diverse workforce. We welcome BIPOC candidates and others who identify with underrepresented groups to apply. Human Kinetics is committed to the full inclusion of all qualified individuals. As part of this commitment, Human Kinetics will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact HR at 217-403-7543.

Human Kinetics Compensation & Benefits Information

Our compensation philosophy is to value the contributions of all HK employees and to reward exceptional performance exceptionally. To do that, we provide a standard increase to all HK staff, and we award merit increases and bonuses to people who make extraordinary contributions to the work we do.

Job Summary

The position is responsible for overseeing all aspects of customer order entry and customer returns processing. They directly supervise Order Entry Specialist. The Associate Director, Customer Service, will implement new systems (including an ERP), document processes, create training materials, and train all customer service staff on how to utilize systems. The Assistant Director, Customer Service will be the department liaison with other departments and divisions regarding order entry and returns processing.

This position will have access to customer credit card data and must comply with all policies and procedures designed to keep that data from being compromised.

Essential Functions

Partner with technology, other departments and customer service team to implement and optimize new ERP system.
Train customer service staff on new implemented systems and how to utilize systems to support external customers and enter orders and returns.
Monitor orders received, prioritize entry and delegate among staff as needed to ensure entry of order in ERP system meets established processing timeline.
Oversee unprocessed returns and delegate price extensions and entry into ERP system to ensure timely credit given to customer for returns.
Review and agree upon action required for high-risk website orders.
Be responsible for monitoring trends, creating processes and staff training on fraudulent practices and attempts that can occur with website orders and customer purchase orders received.
Directly supervise the Order Entry Specialist(s), including monitoring performance, completing tri-annual staff feedback and expectations check-ins, and supporting staff development.
Liaise with departments and divisions regarding order entry and returns processes, order and returns questions and best practices.
Actively work with Finance, Accounting and Customer Service to resolve customer credit card balancing discrepancies.
Learn and display expertise backing up on all departmental tasks, processes, customer service online backend tools, ERP software, phone system, & product knowledge as needed.
Maintain training manual for order entry and returns processes, procedures and special accommodation for all customer categories.

Secondary Functions:

Participate in annual physical inventory per direction of Customer Service Director.
Complete varied individual & departmental assigned tasks on an ad hoc or regular basis.
Assist with interviewing and hiring customer service departmental staff.
Back up assigned Director tasks when needed.
Write, review and update processes and procedures for order entry tasks.
Directly manages all aspects of the Customer Service department in the absence of the Director.

Requirements:

Required Qualifications:

High School Diploma or Equivalent required
1-3 years of supervisory experience or in a leadership role.
1-3 years' experience in customer service and order entry.

Preferred Qualifications:

3+ years’ experience in customer service, order entry and supervisory experience.
Experience using publishing specific ERP software or comparable ERP software.
Demonstrated success implementing and optimizing enterprise-level customer service systems and/or ERP systems.

Required Competencies:

HK Values:

Integrity
Resourcefulness
Effort
Respect
Teamwork
Stewardship

Associate Director, Customer Service:

Proficient oral and written communication.
Alpha numeric data entry 40 wpm-95& accuracy rate.
Familiarity in Microsoft Excel, Word, and Outlook.
Experience using support ticket system to track customer contacts.
Experience using phone system with queuing to answer customer calls.
High degree of accuracy and attention to detail.
Ability to prioritize and meet deadlines.
Customer Focus
Oral communication
Written communication
Listening
Flexibility
Computer literacy

Job Demands:

Office Equipment Frequent computer and printer use. Occasional use of telephone or calculator. Rare use of fax or scanner.
Mental Demands: Frequent problem-solving, decision making, supervision, data interpretation, organization, prioritization, adaptability, and ability to multi-task. Occasional stress management.
Working Conditions: Indoor, office environment.
Other Duties: Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties, or responsibilities that
are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice.

Quick Apply

Refine Your Search

associate director jobs in urbana, il

Associate Director, Customer Service

Associate Director for Student Programs & Activities

Associate Director of Arts, Culture & Community Programming

Associate Director, Retail Operations - Illini Union

Visiting Associate Director, INI

University of Illinois at Urbana-Champaign – – ASSOCIATE DIRECTOR, BUDGET AND FINANCE – 1035387

Associate Director, Beckwith Residential Support Services (BRSS)

Lecturer and Senior Associate Director, Anderson Center for Advocacy & Professionalism

Associate Medical Director, Adult Hospital Medicine

Senior Manager/Associate Director, Regulatory CMC Consultant (REMOTE)

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