Top 10 Customer service manager Jobs in Urbana, Il

Wholesale Customer Service Manager
Horizon Hobby, LLC —Champaign, IL
- $50,000 - $60,000 a year
- Full-time
- Office
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
11d
Associate Director, Customer Service
Human Kinetics Inc —Champaign, IL
- $56,300 - $72,100 a year
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick Apply
Supervisor Customer Service
Graybar Electric Company, Inc. —Champaign, IL
- From $62,000 a year
- Full-time
- Sales
- Mid-level
- Bachelor's degree
- Profit sharing
- Paid holidays
Quick Apply
3d
Account Manager
TrueBlue Internal —Urbana, IL
- $60,573.66 - $75,717.08 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Employee stock purchase plan
- Paid holidays
Account Manager
Staff Management —Urbana, IL
- $60,573.66 - $75,717.08 a year
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Employee stock purchase plan
- Paid holidays
Quick Apply
Director of Member Optimization
University of Illinois Community Credit Union —Champaign, IL
- $69,266 a year
- 3 years
- Bachelor's degree
- Senior level
- Dental insurance
- Paid time off
Quick Apply
7d
Client Care Supervisor
SYNERGY HomeCare —Champaign, IL
- $40,000 - $42,000 a year
- Full-time
- Background check
- Mid-level
- Mentoring
- Paid training
- Disability insurance
Quick Apply
Retail Customer Service Lead
PetSmart —Champaign, IL
- $15.76 - $28.11 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement

More jobs to discover

Find similar jobs that you might be interested in.

Associate Director, Customer Service
Human Kinetics Inc —Champaign, IL
Experience using phone system with queuing to answer customer calls. Monitor orders received, prioritize entry and delegate among staff as needed to ensure…
$56,300 - $72,100 a year
Quick Apply
Customer Service Account Clerk (Part-Time)
City of Urbana —Urbana, IL
Reviews license applications for completeness and processes annual license payments. Processes issued and paid parking tickets into computerized system;…
$25.80 - $32.89 an hour
2d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Director, Customer Relations
4 Over llc —Columbus, OH
This leader will be responsible for leading and scaling a high-performing customer service team while driving initiatives that enhance the overall customer…
$140,000 - $170,000 a year
Customer Service Manager
James and James Fulfilment Ltd. —Columbus, OH
Resilience under pressure, and confidence holding others accountable and making escalation calls. You'll be the point of escalation for complex or high-risk…
$65,000 - $75,000 a year
Quick Apply
8d

Show more jobs in cities nearby

I want to receive the latest job alert for customer service manager in urbana, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near urbana, il

Customer Service Representative jobs in Champaign, IL

Director jobs in Champaign, IL

Customer Service Representative jobs in Knoxville, TN

Remote Customer Service jobs in Lakeland, FL

Customer Service Supervisor jobs in San Leandro, CA

Supervisor jobs in Atlanta, GA

Customer Service Supervisor jobs in Gig Harbor, WA

Customer Service Supervisor jobs in Spokane, WA

Bottle Service jobs in San Diego, CA

Customer Service Supervisor jobs in Denver, CO

Community Outreach Manager jobs in Chicago, IL

Account Manager jobs in Denver, CO

Account Manager jobs in Raleigh, NC

Account Manager jobs in Peachtree City, GA

Account Manager jobs in Overland Park, KS

Account Manager jobs in Kennesaw, GA

Account Manager jobs in Portsmouth, NH

Account Manager jobs in Las Vegas, NV

Construction Project Manager jobs in Worcester, MA

Account Manager jobs in Norwalk, CT

Wholesale Customer Service Manager

Horizon Hobby, LLC -
Champaign, IL

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year
11 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Customer communication

Full Job Description

At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry, celebrating 40 years in 2025! We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products! We are currently hiring for a Wholesale Experience Team Manager!

This is a full-time, on-site position at our Champaign, IL location. Working hours are Monday-Friday 8am-5pm.

Typical pay for this position is $50,000-$60,000. The final offer for this position will be based on the unique experience and qualifications of the candidate selected. This position may also be eligible for a bonus not included in the base pay range.

We believe that exceptional customer experiences are the heartbeat of long-term business partnerships. Our mission is to empower our B2B clients with solutions that not only meet their needs but anticipate them, helping them grow, innovate, and thrive. We value curiosity, empathy, and a relentless drive to improve. Every interaction is an opportunity to strengthen trust and deliver measurable impact.

As our Wholesale Experience Team Manager, you’ll be the architect of our retail partner journey. You’ll work across teams to design seamless, value driven experiences that will help our retail partners feel valued and ultimately lead to their success. Your strategies will deepen client loyalty, and your leadership will ensure every touchpoint reflects our commitment to excellence.

Key Responsibilities

Lead a high-impact team - Own the day-to-day operations of the Experience Team, ensuring every retail partner inquiry, issue, and complaint is resolved quickly, professionally, and with genuine care
Turn insights into action - Monitor and analyze retail partner feedback and satisfaction metrics, spot trends before they become problems, and design strategies that measurably improve the retail partner experience
Grow your team's talent - Coach and mentor team members, helping them build the skills and confidence to deliver exceptional service and advance their own careers
Shape how we operate - Design and implement processes that raise the bar for consistency, efficiency, and service quality across the team
Be a cross functional partner - Work closely with other departments to align Experience Team initiatives with broader business goals, ensuring your work has visibility and impact company wide
Own the tough calls - Serve as the go to escalation point for complex partner issues, bringing sound judgment and a steady hand to resolve them alongside your team
Drive with data - Maintain clear, accurate records and report on retail partner interactions, team performance, and satisfaction trends to guide smart decision-making
Invest in people - Conduct regular performance evaluations and deliver feedback that helps team members grow, stretch, and thrive in their role

Qualifications

Proven leadership 5+ years in a customer service supervisory role, with a track record of managing and motivating teams to hit their potential
Standout communication Excellent communication, interpersonal, and leadership skills that build trust with retail partners and team members alike
Creative problem-solving Strong analytical instincts and the creativity to turn tricky challenges into smart, lasting solutions
A results-driven mindset Demonstrated success developing and implementing strategies that move the needle on partner satisfaction
Technical fluency Hands on experience with customer service platforms like Zendesk, Salesforce, or Freshdesk
Industry know how Solid grasp of customer service best practices and emerging trends, with an eye toward what's next
Comfort with pace and change Thrives in a fast-paced, dynamic environment where priorities shift and no two days look the same
A natural motivator A track record of energizing teams, driving engagement, and getting the best out of the people you lead

Benefits & Other Perks

Medical, Dental, Vision
HSA and FSA options
Short-Term and Long-Term Disability Insurance
Life Insurance and Supplemental Life Insurance
401(k) with a company match
Paid Time Off
Paid Holidays
Internal Rewards
Discounts on Products
Additional Coverage such as accident, critical, hospital and pet insurance

Horizon Hobby is a progressive, innovative company and, as such, is constantly reevaluating and reinventing the processes and procedures associated with each job. The essential duties and responsibilities of this position may change at any time. In addition, employees may be asked to work on special projects or to assist with other work necessary or important to the operation of Horizon. Your cooperation and assistance in performing such additional work is expected and appreciated.

Horizon Hobby, LLC is an equal opportunity and E-Verify employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

customer service manager jobs in urbana, il

Wholesale Customer Service Manager

Associate Director, Customer Service

Supervisor Customer Service

Account Manager

Account Manager

Director of Member Optimization

Client Care Supervisor

Retail Customer Service Lead

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for customer service manager in urbana, il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected