Overview:
The Senior Vice President, Care Excellence is a system-level executive leader reporting to the EVP, Chief Operating Officer, accountable for enterprise alignment of quality improvement, clinical excellence, patient experience, and high-reliability performance across Carle Health. This role provides clear strategic and operational alignment for how quality, safety, patient experience, and clinical outcomes are defined, measured, and executed across all hospitals, ambulatory sites, and care settings. The SVP, Care Excellence ensures that organizational priorities, standards, and expectations are consistently understood and operationalized, resulting in reliable, high-quality, and compassionate care for patients and families at every point of care.
Responsibilities:
Enterprise Quality & Clinical Excellence
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Provides enterprise leadership to align quality improvement, patient safety, and clinical excellence strategies with system goals, regulatory requirements, and accreditation standards.
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Ensures consistent performance expectations and outcomes across regions, service lines, and care settings.
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Establishes standardized frameworks, improvement methodologies, and accountability structures that enable sustained clinical excellence and reduced variation.
High Reliability & Accreditation
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Maintains a formal dyad partnership with the ACMO and Chief Quality Officer to align High Reliability Organization (HRO) principles, safety culture, and continuous readiness efforts.
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Ensures enterprise alignment of ISO principles, accreditation standards, regulatory compliance, and survey preparedness activities (e.g., DNV, IDPH).
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Uses professional governance processes, performance dashboards, and escalation pathways
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Promote transparency and accountability.
Patient Experience & Service Excellence
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Serves as the executive sponsor responsible for aligning patient experience and service excellence priorities across the system.
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Partners with operational, clinical, and experience leaders to embed Carle Experience principles into daily practice and leadership expectations.
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Drives consistency in patient and family experience across inpatient, outpatient, and virtual care environments; amplifies the work of regional Patient & Family Advisory Councils.
Clinical Education & Talent Development
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Directs the enterprise strategy for effective clinical onboarding, competency development, and ongoing professional education.
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Oversees clinical pathway and professional development programs, facilitating strong relationships with academic partners and working with regional operational and HR leaders to assure effective talent pipelines.
Clinical Performance Analytics & Insights
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Oversees Clinical and Business Intelligence (Data Analytics) to align performance measurement, reporting, and insights with enterprise improvement priorities.
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Ensures leaders and frontline teams have timely, actionable data to support quality, experience, throughput, and resource stewardship.
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Promotes a culture of data-informed decision-making and continuous improvement.
Care Coordination, Access & Flow
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Provides matrix support and leadership to align inpatient care management and outpatient care coordination strategies with system access, throughput, and continuity-of-care goals.
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Partners with operational and medical leaders to reduce barriers, and improve transitions
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Ehance reliability across the care continuum.
Enterprise Collaboration & Influence
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Collaborates closely with executive, physician, nursing, and operational leaders to align priorities, expectations, and execution across the organization.
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Influences outcomes through partnership and shared accountability rather than direct line authority.
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Sponsors multidisciplinary improvement initiatives that are aligned to system strategy and scalable across regions and service lines.
Qualifications:
Certifications:
Education:
- Advanced Degree - Related, MSN, MHA, MBA or Equivalent
Work Experience:
Clinical experience in a licensed healthcare profession or
Substantial executive leadership overseeing clinical operations, quality, safety, and patient care delivery within a complex healthcare system
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Executive leadership within a large complex, integrated healthcare system - 10 years
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Demonstrated success achieving enterprise quality improvement and clinical excellence
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Demonstrated success achieving enterprise patient experience, or high-reliability strategies at scale.
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Physician dyad partnership structure to support achievement of clinical and operational objectives.
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Executive leadership in quality and safety
Core Competencies
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Proven ability to align enterprise strategy with operational execution.
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Deep expertise in quality improvement, reliability science, and performance management.
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Strong collaborative leader who builds alignment across clinical, operational, and physician partners.
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Data-driven, outcomes-focused, and deeply committed to patient-centered care.
Salary: $250,000-$400,000
Location: Onsite, Champaign, IL.
Carle Health Company Overview:
Find it here.
Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.
Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].
Salary Range: The compensation range for this position is $0per hour - $0per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
