Top 8 Client success manager Jobs in Urbandale, Ia

Customer Success Manager
Mom's Meals —Ankeny, IA
- $102,000 - $119,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Client Success Manager
ITA Group Inc —West Des Moines, IA
- Full-time
- Mid-level
- 3 years
- Analysis skills
Quick Apply
11d
Customer Success Manager (Early Career), Camps
Scorability —West Des Moines, IA
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Disability insurance
Quick Apply
5d
Customer Success Manager
Gain Compliance —Des Moines, IA
- Mid-level
- Office
- Organizational skills

More jobs to discover

Find similar jobs that you might be interested in.

Customer Success Manager
Mom's Meals —Ankeny, IA
Bachelor’s degree (or equivalent experience) in Business, Communications, Healthcare Administration, Marketing, or related field preferred.
$102,000 - $119,000 a year
Quick Apply
Client Success Manager
ITA Group Inc —West Des Moines, IA
Communicate technical concepts clearly to both technical and non-technical audiences. Help clients develop strategies to increase employee participation,…
Quick Apply
11d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Success Manager
Impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
$80,000 - $95,000 a year
Quick Apply
13d
Customer Success Manager
Nortek Air Solutions, LLC —Columbus, OH
Bachelor’s degree in business or related field of study. Partner with internal logistics and field support teams to coordinate delivery, commissioning, and hand…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for client success manager in urbandale, ia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client success manager jobs near urbandale, ia

Customer Success Manager jobs in Des Moines, IA

Work From Home Customer Service jobs in Arlington, TX

Customer Service jobs in Portland, OR

Customer Success Manager jobs in Birmingham, AL

Customer Success Manager jobs in Savannah, GA

Customer Success Manager jobs in Lincoln, NE

Part Time Customer Service jobs in Fort Myers, FL

Customer Success Manager jobs in Palo Alto, CA

Academic Success Coach jobs in Wisconsin

Customer Success Manager jobs in Jacksonville, FL

Customer Success Manager jobs in Lancaster, PA

Customer Success Manager jobs in Fairfax, VA

Customer Success Manager jobs in Clayton, MO

Manager jobs in Fresno, CA

General Manager jobs in Corpus Christi, TX

Customer Success Manager jobs in New Orleans, LA

Safety Manager jobs in Chicago, IL

Customer Success Manager jobs in Oklahoma City, OK

Customer Success Manager jobs in Ann Arbor, MI

Part Time Case Manager jobs in Los Angeles, CA

Customer Success Manager

Mom's Meals -
Ankeny, IA

Quick Apply

Job Details

Full-time
$102,000 - $119,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer communication
Customer relationship building
Project management lifecycle
Conflict management
Sales management systems proficiency
Managing projects
CRM system proficiency
Account management

Full Job Description

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving customer satisfaction, improving retention, and ensuring clients achieve maximum value from the company’s products and services. The CSM serves as a trusted advisor and primary point of contact for assigned customers throughout the customer lifecycle.

This role requires strong communication skills, strategic thinking, problem-solving abilities, and a customer-first mindset.

Salary range: $102,000-119,000 plus 10% bonus

Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their first 1-3 days for orientation.

Benefits

Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.

Benefits include:

PTO, holiday pay and holiday of choice

401(k) match

Life insurance

Short-term disability

Health, dental and vision insurance

Maternity/paternity leave

Health savings account (HSA)

Flex spending accounts (FSA) – health and dependent

Position Responsibilities may include, but not limited to

Build and maintain strong, long-term relationships with customers
Serve as a primary point of contact for assigned accounts
Conduct operational check-ins, business process reviews, and drive escalated issues to resolution
Develop a deep understanding of customer goals, challenges, and operational needs

Monitor customer health metrics and proactively address risks
Identify opportunities to improve customer satisfaction and retention
Reduce customer churn through proactive engagement and issue resolution

Manage implementation of new and incremental services for aligned clients
Ensure smooth transitions to ongoing support teams
Help customers understand best practices and operational workflows

Act as an escalation point for customer concerns and service issues
Collaborate with internal departments to resolve customer challenges quickly and effectively (i.e. analyze issues, identify root cause, work across teams, provide hands-on-keyboard support as needed, and consult/manage relationship with clients throughout the resolution process)
Advocate internally for customer needs and process improvements

Maintain accurate customer records and engagement activity within CRM systems
Track and report on customer success metrics, risks, and opportunities
Prepare customer status updates and executive summaries as needed
Occasional travel may be required for customer meetings or company events

Required Skills and Experience

Bachelor’s degree (or equivalent experience) in Business, Communications, Healthcare Administration, Marketing, or related field preferred
3+ years’ experience in customer success, account management, client services, or related roles
Strong relationship-building, communication, and presentation skills
Excellent organizational and project management abilities
Ability to manage multiple priorities in a fast-paced environment
Experience using CRM platforms such as Salesforce, HubSpot, or similar systems
Strong problem-solving, systems process, business process, and conflict-resolution skills
Strong skills in strategic thinking, adaptability and resilience
Data-driven decision making ability

Preferred Skills and Experience

Experience in healthcare, technology, or service-based industries
Experience supporting enterprise or high-value clients
Knowledge of customer success KPIs and retention strategies
Experience working cross-functionally with sales, operations, and implementation teams

Physical Requirements

Repetitive motions that include the wrists, hands and/or fingers
Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

client success manager jobs in urbandale, ia

Customer Success Manager

Client Success Manager

Customer Success Manager (Early Career), Camps

Customer Success Manager

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for client success manager in urbandale, ia

Explore jobs in more locations

Position Responsibilities may include, but not limited to

Required Skills and Experience

Preferred Skills and Experience

Physical Requirements

Job Seeker Tools

Employer Tools

Browse

Stay Connected