Top 24 Customer support & client services managers Jobs in Urbandale, Ia

Client Services Manager (Remote)
Businessolver —West Des Moines, IA
- $79,000 - $107,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Quality control
Customer Service - Manager Trainee
ARK Distributing —West Des Moines, IA
- $925 - $1,850 a week
- Full-time
- Mid-level
- Driver's License
- Leadership
Quick Apply
3d
VP of Client Services (Work Remotely Anywhere in the U.S.)
Businessolver —West Des Moines, IA
- $150,000 - $215,000 a year
- Full-time
- Remote
- 8 years
- Analysis skills
- Bachelor's degree
Virtual Team Supervisor-Total Care
Mediacom Communications Corporation —West Des Moines, IA
- $40,000 - $60,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Administrative experience
- High school diploma or GED
- Wellness program
- Paid holidays
9d
Director of Customer Experience
Midwest Heritage Bank, FSB —West Des Moines, IA
- Full-time
- 7 years
- Microsoft Excel
- Microsoft Outlook
Driver & Identification Service Center Supervisor - Ankeny
State of Iowa —Ankeny, IA
- Full-time
- Background check
- Management
- Mid-level
- Paid holidays
- Health insurance
4d
Contact Center Operations Manager (Member Services Operations Manager)
ClaimDOC —West Des Moines, IA
- Analysis skills
- Senior level
- Leadership
Contact Center Manager
Athene —West Des Moines, IA
- Full-time
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Customer Care Manager - State Farm Agent Team Member
Glenn Waterhouse - State Farm Agent —Johnston, IA
- $21 - $28 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- 401(k)
- Paid time off
Quick Apply
5d
Annuity New Business Manager
Sammons Financial Group —West Des Moines, IA
- $69,324 - $115,540 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Criminal background check
- Health savings account
- Paid holidays
1d
Customer Service Lead / Office Coordinator
9016 Power Systems LLC —Des Moines, IA
- Full-time
- Microsoft Excel
- ERP systems
- Mid-level
Agency Team Lead
Athene —West Des Moines, IA
- Full-time
- Mid-level
- 3 years
- Analysis skills
Customer Operations Manager
AG EXPRESS ELECTRONICS INC —Des Moines, IA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
5d
Call Center Manager
Midwest Veterinary Supply, Inc. —Des Moines, IA
- $60,000 - $70,000 a year
- Weekends as needed
- English
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
New Business Team Lead
Athene —West Des Moines, IA
- Full-time
- Military
- Mid-level
- 3 years
10d
Director of Customer Success & Plan Management
3E Partners —West Des Moines, IA
- Full-time
- Senior level
- Leadership
Quick Apply
9d
Director of Customer Care, Controls
Basepoint Building Automations —Des Moines, IA
- 5 years
- Office
- Driver's License
- Opportunities for advancement
Quick Apply
Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —Des Moines, IA
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply
ProCall Supervisor
NAPA —Des Moines, IA
- Full-time
- Travel
- Recruiting
- Computer skills
- Opportunities for advancement
Quick Apply
10d
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Des Moines, IA
- 5 years
- Research
- Travel

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Client Services Manager (Remote)

Businessolver -
West Des Moines, IA

Apply Now

Job Details

Full-time
$79,000 - $107,000 a year

Qualifications

Customer communication
Coaching
Change management
Team development
Leading team collaboration initiatives
Managing projects
Team building

Full Job Description

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.

The Gig:

Participate in client meetings including escalation discussions, when needed
Ensure team is executing on client activity and proactively engaging Client Service Leads, Directors, and other internal teams as needed on open items
Review and analyze performance of client deliverables daily (includes work completed onshore and offshore), reviewing risk areas with team members as needed
Ensure team meets and/or exceeds daily work volumes and productivity metrics
Identify and communicate trends or areas of improvement (both client and role specific)
Provide operational performance reports to client leadership team, identifying successes, risks and needs weekly
Ensure quality assurance checks are happening across team deliverables
Collaborate with Directors, AVP's and Client Services Leads on special projects
Point of escalation (from internal resources) for client deliverables for which their team is responsible for
Evaluate daily and weekly team capacity, collaborate with leader and other Client Services Managers to offset any capacity deficits
Oversite of the Team Queues within Clarizen and Client Desk, ensuring work is being pulled by the team each day/week; this includes setting due dates in Clarizen for tasks/milestone completion
Share in leadership of daily team stand-up meetings to communicate business initiatives and review deliverables such as open cases, file activity and other related client maintenance tasks
Manage and develop team members by conducting regular 1:1's, reviewing work, processes, and other team member needs in order to ensure successful execution of assigned tasks
Ensure new team member training is completed and support overall learning paths for all team members, aligning resources as needed
Support transition of new clients from onboarding to onshore and offshore ongoing resources
Responsible for the execution and delivery of performance management & compensation process/routine across their Pod
Operate as a domain leader of one or more roles within the Team

What You Need to Make the Cut:

5-7 years of direct industry or equivalent experience
3+ years team lead/management experience

Experience with:

Delegation, Directing and Leading Change
Managing quality and a Customer Service Mindset
Fact based management and Strong Leadership Communication
Driving Results with Urgency
Team Building, Coaching & developing others
Workload Prioritization and Management Across Large Projects and Teams

Experience in account management is strongly encouraged.

The pay range for this position is $79K - $107K per year (pay to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

This role is eligible to participate in the quarterly bonus incentive plan.

Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/

Dear Applicant.

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.

Our approach is thoughtful and thorough. We've built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.

We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved.

Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.

With heart,
The Businessolver Recruiting Team

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

#LI-Remote

Apply Now

Refine Your Search

customer support & client services managers jobs in urbandale, ia

Client Services Manager (Remote)

Customer Service - Manager Trainee

VP of Client Services (Work Remotely Anywhere in the U.S.)

Virtual Team Supervisor-Total Care

Director of Customer Experience

Driver & Identification Service Center Supervisor - Ankeny

Contact Center Operations Manager (Member Services Operations Manager)

Contact Center Manager

Customer Care Manager - State Farm Agent Team Member

Annuity New Business Manager

Customer Service Lead / Office Coordinator

Agency Team Lead

Customer Operations Manager

Call Center Manager

New Business Team Lead

Director of Customer Success & Plan Management

Director of Customer Care, Controls

Temporary Workforce Management Specialist

ProCall Supervisor

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

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