Top 6 E commerce specialist Jobs in Urbandale, Ia

Customer Support Representative
viva —Johnston, IA
- $17.50 - $19.50 an hour
- 8 hour shift
- Research
- Mid-level
- Organizational skills
- Work from home
11d
EHS Specialist
Arvato —Cumming, IA
- Online Application
- CPR Certification
- Mid-level
- 3 years
- Commuter assistance
- Paid holidays
Quick Apply
11d
Director - Packaging Automation Group (PAG)
Shorr Packaging Corp. —Des Moines, IA
- $180,000 - $220,000 a year
- Full-time
- Hybrid work
- 5 years
- Presentation skills
- Bachelor's degree
- Health insurance
- Dental insurance
Retail Sales Associate
Skechers USA Retail, LLC —Altoona, IA
- $15.50 - $16.44 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
Quick Apply
Store Manager
Goodwill of Central Iowa —Des Moines, IA
- $43,000 - $53,000 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Health insurance
- Dental insurance

More jobs to discover

Find similar jobs that you might be interested in.

Senior EHS Specialist
The Marzetti Company —Altoona, IA
The EHS&S Sr. Specialist will administer the facility’s occupational safety programs, Federal, and state OSHA and EPA compliance, state workers’ compensation,…
Environmental Health and Safety Specialist - Data Center Services
Arvato —Cumming, IA
3+ years’ experience in an Environment, Health & Safety related field. Associate’s or Bachelor’s degree in Occupational Health & Safety, Environmental Science,…
Quick Apply
11d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

E-Commerce Support Specialist
Medical Service Company —Lewis Center, OH
Answer in an enthusiastic and friendly fashion; incoming phone calls, emails, and online chat requests to answer customer questions and fulfill orders.
$20.00 - $24.75 an hour
Quick Apply
Customer Data Analyst
Express —Columbus, OH
Bachelor’s degree in Analytics, Data Science, or a related field; MBA or advanced degree a plus. Perform deep-dive analysis to understand the drivers behind…

Show more jobs in cities nearby

I want to receive the latest job alert for e commerce specialist in urbandale, ia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

e commerce specialist jobs near urbandale, ia

Retail Sales Associate jobs in Altoona, IA

Store Manager jobs in Des Moines, IA

Associate Degree jobs in Kentucky

Retail Sales Associate jobs in Bridgewater, NJ

Retail jobs in Provo, UT

Retail Sales Associate jobs in Stamford, CT

Retail Sales Associate jobs in Timonium, MD

Retail Sales Associate jobs in Naples, FL

Jefferson Patient Service Associate jobs in Philadelphia, PA

Customer Support Representative jobs in San Antonio, TX

Customer Service Representative jobs in Buffalo, NY

Customer Support Representative jobs in Hauppauge, NY

Customer Support Representative jobs in Fremont, CA

Customer Support Representative jobs in Oakland, NJ

Customer Service Representative Remote jobs in Arlington, TX

Work From Home Customer Service jobs in Baton Rouge, LA

It Support Entry Level jobs in Seattle, WA

Packager jobs in Providence, RI

Packager jobs in Plainfield, IL

Chemical Packager jobs in Kansas City, MO

Customer Support Representative

viva -
Johnston, IA

Apply Now

Job Details

$17.50 - $19.50 an hour
11 days ago

Benefits

Work from home

Qualifications

Customer communication

Full Job Description

Major Purpose
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.)

Major Duties
Provide advanced product/service information and respond to complex customer questions about the product/service.
Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required.
Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
Provide exceptional service to customers to encourage continued use of the organization's products/services.
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills, Abilities, Knowledge
Leverages Digital Communications with Customers
Masters Service Conversations
Navigates Customer Challenges
Strengthens Customer Connections
Customer-Focused Approach
Builds Customer Loyalty
Service Into Sales
In-Depth Questioning
Initiates Compelling Sales Conversations
Builds Rapport
Knows the Buying Influences
Manages Buyer Indifference
Understands Issues/Motivations

Education
Post-Secondary Non-Tertiary Education

Work Experience
Very limited (0 to 3 months)
Experienced practitioner able to work unsupervised (13 months to 3 years)

E-Commerce Customer Support Representative

PRIMARY RESPONSIBILITIES & DUTIES:

Take inbound calls and occasional emails from client 's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on client website.
Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
Document every interaction effectively in our internal case management system
Approximately 15-20 calls/day

IDEAL CANDIDATES SHOULD HAVE:

Knowledge of agriculture, turf (mowers) and utility vehicles
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Call Center experience
6+ months experience with customer service / support experience
Efficient researching / troubleshooting skills
Excellent written and verbal communication skills
Speak with confidence
Proficiency with Microsoft Office products
Willingness to work occasional overtime and holidays
Solid work history and proven dependability
Reliable at home internet and a distraction free workplace

Contact Center is open from 7am - 6pm CST, Monday - Friday

Three shifts available that rotate within the 11-hour operation:
7:00am - 3:30pm
8:00am - 4:30pm
9:30am - 6:00pm
Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
Candidate will work on-site five days a week with the option to work from home on Friday's

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Apply Now

Refine Your Search

e commerce specialist jobs in urbandale, ia

Customer Support Representative

EHS Specialist

Director - Packaging Automation Group (PAG)

Retail Sales Associate

Store Manager

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for e commerce specialist in urbandale, ia

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected