Top 46 It support Jobs in Urbandale Ia

IT Command Center Agent / Command Center Analyst
Info Way Group —Des Moines, IA
- $14 - $16 an hour
- Weekends as needed
- Azure
- Mid-level
- Windows
Quick Apply
12d
IT Specialist
Dymin Systems —Urbandale, IA
- $70,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
Technical Service Specialist I
NCMIC Group Inc —Clive, IA
- Microsoft Outlook
- Office
- Windows
Deskside Support Technician
Pomeroy —Des Moines, IA
- $24 an hour
- Full-time
- Office
- Windows
- Ability to climb stairs
- Paid holidays
- Health insurance
Quick Apply
4d
Service Desk Technician II
The Iowa Clinic —West Des Moines, IA
- Full-time
- Clinic experience
- Mid-level
- Windows
- Profit sharing
- Wellness program
12d
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Service Engineer
Dymin Systems —Urbandale, IA
- $70,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
Help Desk Specialist
Iowa Primary Care Association —Des Moines, IA
- $28 - $31 an hour
- Mid-level
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
14d
POS Support Specialist
Hy-Vee Inc —Grimes, IA
- Full-time
- Pass drug screening
- Office
- High school diploma or GED
Technical Support Specialist - Level 1
Continuum Advantage LLC —Waukee, IA
- $18.75 - $22.00 an hour
- Monday to Friday
- Computer literacy
- Office
- Windows
Quick Apply
Associate IT Support & Service Analyst
Ruan Transportation Management Systems —Des Moines, IA
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
IT Support Desk Technician II
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
Quick Apply
9d
Help Desk Technician
Sterling Computers Corporation —Des Moines, IA
- Full-time
- Background check
- School experience
- Google Workspace
Quick Apply
Digital Support Analyst
SHAZAM —Des Moines, IA
- $20.80 - $29.80 an hour
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- US work authorization
- Paid parental leave
- Health savings account
IT Specialist
AccuraScience —Johnston, IA
- Computer Science
- Bachelor of Science
- Mid-level
End Point Specialist II
Aureon —West Des Moines, IA
- Research
- Mid-level
- Office
Quick Apply
Retail IT Outsourcing Specialist
Maverik Inc. —Des Moines, IA
- $18.50 - $22.00 an hour
- Hybrid work
- Computer Science
- Office
- Bachelor's degree
- Profit sharing
- Health insurance
Quick Apply
7d
IT Engineer
Tier 3 Technology Solutions —Ankeny, IA
- Email
- Office
- Windows
- In-person
- Health savings account
- Health insurance
Quick Apply
Senior IT Support Analyst - Client Services
Casey's —Ankeny, IA
- $73,000 - $95,900 a year
- Computer science
- Azure
- Computer Science

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IT Command Center Agent / Command Center Analyst

Info Way Group -
Des Moines, IA

Quick Apply

Job Details

Full-time | Contract
$14 - $16 an hour
12 days ago

Qualifications

Microsoft Windows Server
IT system monitoring
UNIX
Public Cloud
Windows
IP networking
Productivity software
Network monitoring tools
Identity and access management (IAM) solutions
Ticketing system technical support

Full Job Description

Job Summary

Shift -24x7 Rotational Shift Coverage (Including Weekends and Holidays)

Position Summary

The IT Command Center Agent serves as the first line of operational support within a 24x7 IT Command Center environment. The role is responsible for monitoring enterprise infrastructure, applications, cloud services, networks, and business-critical systems to ensure maximum availability and operational stability.

The Command Center Agent will proactively monitor alerts, perform initial incident triage, coordinate escalations, manage communications, and support major incident activities while ensuring adherence to established operational procedures and SLAs.

Key Responsibilities

Monitoring & Event Management

· Monitor enterprise infrastructure, applications, cloud platforms, and network environments using monitoring tools.

· Identify, acknowledge, and investigate system-generated alerts.

· Perform initial event correlation and impact assessment.

· Escalate issues to appropriate resolver groups based on severity and impact.

· Ensure timely response to alerts and operational issues.

Incident Management

· Log, categorize, prioritize, and assign incidents using ITSM tools.

· Perform first-level troubleshooting and diagnostics.

· Follow predefined runbooks and standard operating procedures (SOPs).

· Track incidents through resolution and closure.

· Ensure compliance with SLA commitments.

Major Incident Support

· Participate in Major Incident bridge calls.

· Assist Incident Managers in coordinating technical teams.

· Provide status updates and incident documentation.

· Track action items and recovery progress during critical outages.

· Maintain accurate incident timelines.

Operational Communication

· Send system outage notifications and service health updates.

· Coordinate communications between support teams and stakeholders.

· Maintain operational shift logs and handover reports.

· Escalate unresolved issues according to escalation matrices.

Dashboard & Reporting

· Monitor operational dashboards and service availability reports.

· Document recurring issues and trends.

· Update ticketing systems with detailed investigation notes.

· Generate daily operational status reports.

Process Compliance

· Follow Incident, Event, Problem, and Change Management processes.

· Maintain operational documentation and knowledge articles.

· Participate in shift handovers and operational reviews.

· Adhere to security, compliance, and audit requirements.

Required Technical Skills

· Windows Server Fundamentals

· Linux/Unix Basics

· Network Fundamentals (TCP/IP, DNS, DHCP, VPN)

· Cloud Fundamentals (Azure, AWS, Microsoft 365)

· Monitoring Tools (SolarWinds, LogicMonitor, SCOM, Dynatrace, Splunk, Datadog)

· ITSM Platforms (ServiceNow, Remedy, Jira)

· Active Directory & Identity Management Basics

· Microsoft Office Suite

Command Center Agent -1–3 years of experience in Service Desk, NOC, SOC, Operations Center, or IT Support

Work Environment

· 24x7 rotational shifts

· Fast-paced operational environment

· Multiple monitoring screens and dashboards

· Collaboration with Service Desk, NOC, SOC, Cloud, Network, Infrastructure, and Application Support Teams

· Participation in weekend, holiday, and emergency support rotations

Pay: $14.00 - $16.00 per hour

Application Question(s):

Work Environment

· 24x7 rotational shifts

· Fast-paced operational environment

· Multiple monitoring screens and dashboards

· Collaboration with Service Desk, NOC, SOC, Cloud, Network, Infrastructure, and Application Support Teams

· Participation in weekend, holiday, and emergency support rotations

are you comfortable with that with all above policies - yes/no

1–3 years of experience in Service Desk, NOC, SOC, Operations Center, or IT support - yes/no

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in urbandale ia

IT Command Center Agent / Command Center Analyst

IT Specialist

IT Support Technician - Level 1

Technical Service Specialist I

Deskside Support Technician

Service Desk Technician II

Tier 1 Technical Support Representative (REMOTE IOWA)

Service Engineer

Help Desk Specialist

POS Support Specialist

Technical Support Specialist - Level 1

Associate IT Support & Service Analyst

IT Support Desk Technician II

Help Desk Technician

Digital Support Analyst

IT Specialist

End Point Specialist II

Retail IT Outsourcing Specialist

IT Engineer

Senior IT Support Analyst - Client Services

I want to receive the latest job alert for it support in urbandale ia

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