Top 5 It support technician level 1 Jobs in Urbandale Ia

IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Technical Support Specialist - Level 1
Continuum Advantage LLC —Waukee, IA
- $18.75 - $22.00 an hour
- Monday to Friday
- Computer literacy
- Office
- Windows
Quick Apply
Technical Service Specialist I
NCMIC Group Inc —Clive, IA
- Microsoft Outlook
- Office
- Windows

Other jobs to consider

Find your next job by exploring related positions.

Sr. Microsoft Windows Field Deployment Technician
MKS2 Technologies —Des Moines, IA
This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available…
$65,000 - $70,000 a year
Quick Apply
3d
IT Support Technician - Level 1
Landus —Des Moines, IA
A valid driver’s license is required, as this role involves minimal travel to various locations. Provide IT support to Landus end users by answering Service…

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Specialist I
Gifthealth Inc —Columbus, OH
Communicates clearly and professionally with technical and non-technical users, sets appropriate expectations, provides timely updates, and maintains a high…
$54,000 - $64,000 a year
Quick Apply
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
As the front line of support, the Tier 1 Specialist is responsible for handling basic technical queries, escalating more complex problems, and ensuring a…
$40,000 - $50,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for it support technician level 1 in urbandale ia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support technician level 1 jobs near urbandale ia

Technical Support Specialist jobs in Waukee, IA

Technical Support Representative jobs in Hayward, CA

Technical Support Representative jobs in Remote

Technical Support Representative jobs in Alabama

Remote Technical Support jobs in San Francisco, CA

Technical Support Representative jobs in Ohio

Remote Technical Support jobs in Washington, DC

Customer Service Representative jobs in Buffalo, NY

Technical Support Specialist jobs in Portland, OR

Remote Charge Capture Specialist jobs in Remote

It Technical Support jobs in Pittsburgh, PA

Technical Support Specialist jobs in Montgomery, AL

Technical Support Specialist jobs in Indiana

Technical Support Specialist jobs in Akron, OH

Chat Support jobs in Atlanta, GA

Technical Specialist jobs in Grand Rapids, MI

Technical Specialist jobs in Anoka, MN

Technical Specialist jobs in Minneapolis Saint Paul, MN

Program Specialist jobs in Austin, TX

Technical Writer jobs in South Carolina

IT Support Technician - Level 1

Landus -
Des Moines, IA

Apply Now

Job Details

Qualifications

Equipment troubleshooting
Employee relationship building
Windows
Driver's License
Productivity software

Full Job Description

Description

Summary:

The IT Support Technician is responsible for supporting all technology-related interfaces for Landus employees and assisting the Landus IT Field Team. This role ensures a seamless IT experience by managing escalated Service Desk calls, troubleshooting issues, and maintaining IT systems. The technician will provide hands-on support, diagnose technical problems, and contribute to improving overall IT service efficiency. Landus is committed to developing talent from within, and this role provides a strong foundation for career progression in IT.

Essential Duties & Responsibilities:

Other duties may be assigned.

Service Desk & End-User Support

Deliver in-person IT support for users in the Des Moines office.
Set up and provide support for conference room technology before, during, and after in-person meetings.
Provide IT support to Landus end users by answering Service Desk calls and actively monitoring the ticket queue.
Work with new employees by assisting them with first time log in, MFA, and accessing company resources such as email, Teams, OneDrive etc..
Decommission network accounts for off-boarded employees and ensure equipment is returned.
Setup and decommission equipment including desktops, laptops, cell phones and iPads for new hires or the IT Field Team
Clearly, concisely, and promptly document all customer interactions in the Kaseya AutoTask ticketing system.
Ensure compliance with established service level agreements (SLAs) to meet end-user expectations.
Proactively communicate status updates to users regarding ongoing issues.
Build strong working relationships with Service Desk customers and department managers.
Advocate for a seamless, efficient, and positive end-user experience.

Ticket Management & Escalation

Troubleshoot and resolve technical issues; escalate tickets to Backend, Development/Data, or other teams as appropriate.
Apply diagnostic tools and available resources to effectively identify root causes.
Access and utilize software updates, drivers, knowledge bases, and other technical resources to resolve incidents.
Identify trends in recurring issues and collaborate with appropriate teams to reduce repeat tickets.

Hardware & User Provisioning

Provision, configure, and deploy hardware and user accounts for new hires, role changes, and replacements.
Prepare and configure replacement hardware for field teams.
Decommission user accounts for offboarded employees.
Securely prepare computers and equipment for disposal.
Perform remote system-level support, including hardware setup, software installations, updates, backups, and general system setup.

Documentation & Continuous Improvement

Create and maintain clear documentation for technical processes, troubleshooting steps, and end-user self-help resources.
Develop documentation aimed at reducing recurring issues and improving first-call resolution.
Identify and implement process improvements that reduce ticket volume and drive overall productivity.

Requirements

Position Requirements:

Education & Experience:

A bachelor’s degree (B.S./B.A.) in Computer Science, Information Technology, or a related field is preferred.
An associate’s degree in computer science or equivalent experience (1-2 years) with relevant IT certifications will also be considered.

Skills Required:

Experience with a broad range of end-user technologies, including Windows, Microsoft 365 products, and conference room equipment.
Strong troubleshooting skills, diagnostic abilities, and customer service orientation.
Ability to apply technical knowledge effectively to resolve IT-related problems.
Excellent communication skills to assist and educate end users.

Certificates, Licenses, & Registrations:

A valid driver’s license is required, as this role involves minimal travel to various locations.
Employees must adhere to the organization's motor vehicle safety policy.
Certifications such as CCNA, MCSE, MCTS, or ITIL are highly desirable but not required.

Physical Requirements:

This role involves maintaining IT equipment, including transporting, unpacking, and installing computer systems or servers.
The employee must be able to lift up to 40 lbs. to chest height and carry equipment up to 20 feet.
Ability to navigate tight maintenance spaces, stairs, and ladders as needed.
May require tolerance for working at heights.

Work Environment:

The work environment includes office settings, server rooms, and occasional customer locations.
Occasional exposure to high places, outdoor conditions, and electrical equipment.
Noise levels are typically moderate.

Apply Now

Refine Your Search

it support technician level 1 jobs in urbandale ia

IT Support Technician - Level 1

Tier 1 Technical Support Representative (REMOTE IOWA)

Technical Support Specialist - Level 1

Technical Service Specialist I

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for it support technician level 1 in urbandale ia

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected