Top 161 Senior helpdesk technician Jobs in Us

Senior Service Desk Technician
Next7 IT —Cranberry Township, PA
- $70,000 - $90,000 a year
- Full-time
- Background check
- Azure
- Software troubleshooting
- Profit sharing
- Paid holidays
Quick Apply
1d
Sr. IT Warehouse Support Technician
ID Logistics —Somerset, NJ
- $65,000 - $68,000 a year
- Day shift
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
12d
Communications Specialist Senior - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $107,744 - $143,750 a year
- Bachelor of Science
- 8 years
- Travel
- 401(k) matching
Senior P.C./User Support Technician
New York University —New York, NY
- $38.10 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- High school diploma or GED
Helpdesk Team Lead / Senior Support Technician
Technogroup Inc —Pompano Beach, FL
- $70,000 - $85,000 a year
- Full-time
- Azure
- Windows
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Senior Help Desk Technician
Contact Government Services, LLC —Remote
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Senior Multifunctional Field Technical Support (MFTS) Help Desk
Linchpin Solutions Inc —Alexandria, VA
- $95,000 - $115,000 a year
- Full-time
- 7 years
- Windows
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Sr. Help Desk Technician
Curative HR LLC —Austin, TX
- $95,000 - $110,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Paid parental leave
- Paid holidays
Quick Apply
Service Desk Technician – Senior
AHU Technologies Inc —Washington, DC
- $34 - $388 an hour
- Full-time
- Hybrid work
- 5 years
- Office
- Windows
- Work from home
Quick Apply
Senior AEA Help Desk Technician
Shield Consulting Solutions —Annapolis Junction, MD
- $190,000 - $200,000 a year
- Full-time
- 11+ years
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Paid time off
Quick Apply
Senior Help Desk Technician
Marathon Health —Remote
- $30 - $35 an hour
- Full-time
- 5 years
- HIPAA
- Mentoring
Senior Helpdesk Technician
DEPT OF CITYWIDE ADMIN SVCS —New York, NY
- $71,434 - $82,149 a year
- Full-time
- Data analysis skills
- Windows
- Microsoft Office
- Loan forgiveness
Senior Technical Support Analyst (Tier 3)
GCS Technologies —Austin, TX
- $85,000 - $125,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
Senior IT Support Technician
Consertus —Chicago, IL
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- 5 years
- Office
- Paid holidays
- Disability insurance
Helpdesk Support (Senior) - Tysons
Agil3 Technology Solutions (A3T) —Tysons, VA
- Full-time
- Computer science
- Computer Science
- Engineering
- Travel reimbursement
- Paid holidays
Senior Helpdesk Technician
City of New York —New York, NY
- $71,434 - $82,149 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Organizational skills
Quick Apply
Senior Account Director- ONSITE- NY, NY
CBRE —New York, NY
- $140,500 - $200,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 8 years
Desktop Support Technician, Senior
OCTA —Orange, CA
- $42.06 - $57.87 an hour
- Full-time
- 5 years
- Bachelor's degree
- In-person
Senior Service Desk Technician
SALT Dental Partners —Franklin, TN
- From $75,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- 5 years
- AD&D insurance
- Health insurance
12d
Senior Vibration Analyst and Support Lead
Shoreline IoT —San Jose, CA
- Full-time
- Driver's License
- Bachelor's degree
- Travel
- Disability insurance
- 401(k)

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Senior Service Desk Technician

Next7 IT -
Cranberry Township, PA

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year
1 day ago

Benefits

Profit sharing
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Gym membership
Professional development assistance
Life insurance
Referral program

Qualifications

Network administration
Azure
Software troubleshooting
IT user and group management
Linux support
GPO
Customer service
Public Cloud
Windows
VLAN
DHCP
Bachelor's degree
SSL
Email configuration (technical support)
Cloud service support
Productivity software support
Desktop (troubleshooting support)
IT support
Azure AD
DNS
macOS administration
Data backup
macOS
Customer support
SMTP
Productivity software
VPN management
Active Directory
Help desk

Full Job Description

What is a Senior Service Desk Consultant / Help Desk Technician?

Senior Service Desk Consultants (Senior Help Desk Technicians) address customer inquiries on various issues related to line-of-business software, endpoint hardware, and infrastructure. As a senior resource, you will handle more complex technician issues using your experience and skill.

This position is critical to our ability to resolve issues quickly and allow the service desk to be self-sufficient without involving other departments. A client’s employees' experience will often be determined by how well we handle their reactive support, how quickly we handle it, and how positive that interaction was.

This is a challenging position that requires intense focus on one ticket at a time, rapidly moving from one client task to the next. The tickets are reactive, meaning something needs to be fixed, and a client is waiting for this to happen.

This position is best for people who have a fundamental understanding of a wide array of technologies and want to use that skill to support small businesses with their entire technology stack in mind. You will have variety in work and need a broad technical knowledge base to work effectively.

Fanatically good documentation, thoroughness, and attention to detail are critical to delivering good outcomes. The activities of this role directly impact the efficiency and capabilities of all other service delivery departments. You must be following procedures exactly, updating them, or creating them.

You must have good customer service skills and genuinely enjoy interacting with others. If you prefer nuts and bolts without social interaction, this is not the job for you. But if you want the satisfaction of helping other people and meeting their needs, you will probably do well in this role.

What Will I Be Doing on the Job?

Serve as an experienced team member who can resolve nearly any technical problem on the service desk.
Directly interact with customers via phone and email.
Manage customer expectations and provide timely and effective communications.
Configure, maintain, and troubleshoot computer systems, hardware, and software.
Provide remote support to end-users.
Triage and assign alerts to the most appropriate resource.
Escalate only when the ticket requires the professional services team to quote something that is outside the service desk's scope.
Focus on finding the root cause to prevent reoccurring issues.
Create and discuss recommendations for process improvements during weekly meetings.
Reprioritize regularly and work on the highest priority item at all times.
Follow documented start and end-of-day routines.
Account for all time with detailed notes in our ticket and time management application.
Follow and update written procedures. Create a procedure if it does not exist.
Diligently document your work.
Meet key performance indicators to ensure customer satisfaction and efficiency.

What Skills & Abilities Are Needed?

Gather issue information and create an effective resolution plan.
Manage and regularly update all tickets assigned to you.
Be naturally curious and have good troubleshooting skills. Continue to ask why until you get to the root cause and tackle the problem from different angles until a solution is found. You should be comfortable figuring it out independently, even if you have never seen a particular problem. Good instincts and research skills are helpful here.
Be focused on providing the highest quality customer experience.
Work independently or in teams, manage a full schedule, and seek new tasks with minimal oversight.
Respect customer productivity and limit the impact of disruptive tasks.
Prioritize and manage a dynamic workload while working in an orderly manner.
Strong interpersonal communication skills via oral and written means.
Strong attention to detail and follow through on all work without management follow-up.
Be an avid learner and continuously engage with new and existing technologies.
Focus on providing the highest quality customer support experience.
Possess a strong work ethic, sense of urgency, and enthusiasm.

What Education & Experience is Needed?

This is a senior-level position for candidates with either a technical degree, a relevant bachelor’s degree, or relevant experience.
Five years of prior IT support experience in either field service, help desk, or network administration positions is required.
Having prior customer service positions is helpful.
Having prior experience at an MSP is helpful.
Relevant hardware, software, and technology vendor certifications like CompTIA, Fortinet NSE, and Microsoft are a plus.
Active Directory administration skills are required.
Microsoft 365 administration skills are required.
Understanding of networking used in small businesses.
Experience using and supporting workstation-based Windows, macOS, and Unix/Linux-based operating systems.
Experience with cloud-based business-grade applications and productivity platforms.
Have a fundamental understanding of a wide array of technologies. At a minimum, you will be asked to work with the following technologies: Traditional and Azure Active Directory, DNS, DHCP, RAID, Routers, VLANs, SSL VPN, IPSEC VPNs, Group Policy, Azure, AWS, Office 365, SMTP, RDP, and a wide array of data backup software and hardware.

What are the Hours & Where is it?

Service Desk Technicians usually work 8-5 M-F in the Cranberry office. Occasionally, there may be a need to visit customer locations to resolve support requests. This is not a work-from-home position.

All technical resources also provide after-hours on-call technical coverage on a week-long rotating basis.

Must be able to work remotely if the office becomes unavailable.

What are the Benefits of the Job?

Competitive salary with growth potential.
Retirement Plan with 4% match.
Profit Sharing.
Financial Incentives for building automation & AI-based solutions to common issues.
Vacation & sick time.
Paid Holidays.
100% Paid Premium Healthcare Plan for you.
Paid-for Certifications & Training materials.
Other supplemental benefits like cell phone plan support, gym memberships, and other healthy lifestyle incentives.

In Summary

If you are an energetic people person with deep curiosity, and you desire to be a part of a growing team where your voice can be heard, this opportunity may be for you.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Application Question(s):

In your own words, explain how you would troubleshoot with a user who calls in and says their screen is blank, but they know their machine is on.
In your own words, define and describe how DHCP works.
In your own words, define and describe how DNS works.
What experience with Microsoft Azure do you have? Be detailed.
What experience do you have with Intune and Entra ID? Be detailed.
What experience do you have with managing firewalls? What activities have you performed within a firewall? Describe the base setup and day-to-day administrative tasks you've been involved with.
Describe how you would configure a switch port to accommodate a non-VLAN-aware device and a VLAN-aware device, on the same switch port.
What is the most challenging and rewarding project or issue that you've worked on? We love stories.

Ability to Commute:

Cranberry Township, PA 16066 (Required)

Work Location: In person

Quick Apply

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