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Tax Resolution Specialist

Protection Plus
Remote

Apply Now

Job Details

Full-time
$60,000 - $70,000 a year

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
401(k) matching

Qualifications

CPA
Research
Incident Escalation
High school diploma or GED
Salesforce Cloud
Driver's License
CRM system proficiency
Productivity software
Enrolled Agent
Escalation handling

Full Job Description

Diagnose and evaluate notices, tax returns, and any other supporting documents in our secure portal to determine the severity of the potential impact on the taxpayer’s financial well-being. Communicate with clients and tax preparers daily to provide regular case updates. Prep cases for a professional response by reviewing income, expense, and personal data documents, preparing case summaries that outline the case issues, and documents being submitted to the taxing authority.

Duties/Responsibilities:

 Diagnose and evaluate notices, tax returns, and any other supporting

documents in our secure client portal to determine the severity of the potential

impact to the taxpayer’s financial well-being.

 Escalate case to Special Cases if determined that case requires Reasonable

Cause Penalty Abatement, Financial Analysis, or Power of Attorney. Escalate

to Stage Lead with a detailed description of why it qualifies as a Special Case

using industry experience and tax code knowledge base.

 Research specific and /or complicated tax issues, as necessary, to prep case

for a professionally written response, siting research and documents to

defend tax return.

 Utilize correct tax knowledge and reasoning to assess all tax notices for each

case and communicate information effectively to clients and EROs.

 Thoroughly review and understand notices from taxing authority.

 Review the tax return in its entirety, comparing it to the notice for adjustments

made by the taxing authority.

 Confirm the root cause of the issue.

 Determine specific documents that are unique to each case.

 Write a case summary that details the problem, our response approach, and

documents being submitted to defend the tax return credits and deductions.

 Complete initial client contact within 24 hours of assignment of case.

 Understand the process flow and move cases forward according to

procedures.

 Be available and responsive for other stages, as needed, for questions.

 Be available for company and stage meetings/training (via phone or Zoom

video).

 Assist other specialists or other departments during downtime.

 Handle all tasks, calls, trainings, meetings, and emails/chats professionally.

 Ensure that all customer service deadlines are met (PCAs, follow-ups, etc.)

as needed.

Required Skills/Abilities:

 Excellent verbal and written communication skills.

 Excellent interpersonal and customer service skills.

 Excellent customer service skills.

 Excellent organizational skills and attention to detail.

 Excellent time management skills with a proven ability to meet deadlines.

 Strong analytical and problem-solving skills.

 Ability to prioritize tasks and escalate them when appropriate.

 Ability to function well in a high-paced, high-volume, and, at times, stressful

environment.

 Proficient with Microsoft Office Suite, Salesforce, Sharefile, Box and/or related

software.

 Ability to learn and adhere to internal processes, performance standards, and

case deadlines.

 Highly receptive to training.

 Open to constructive feedback.

 Maintain a thorough and current understanding of IRS tax codes.

 Be disciplined, productive and efficient in your approach.

 Ability to learn new skills and cross train

Education and Experience:

High school diploma or equivalent.

At least two years’ tax resolution/audit or tax preparation experience.

Enrolled Agent Credential preferred.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Additional Requirements:

 This is a drug-free workplace; candidates must be able to pass a drug screening.

 A background check is required prior to employment.

 Candidates must have a valid driver’s license and maintain a clean driving

record.

If you’ve found this job posting interesting you should probably apply! A free tip if you want the job – call or email us (careers@ taxprotectionplus.com is our email) to ask about scheduling an interview or to send your cover letter directly to us. Reaching out directly will pretty much guarantee you an interview: we want those people willing to go the extra mile for something they care about!

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Paid training

Application Question(s):

Are you willing to undergo a pre-employment drug screening as part of our hiring process?
Are you willing to undergo a background check as part of the employment process?
Are you currently a credentialed Enrolled Agent (EA) or Certified Public Accountant (CPA)?

License/Certification:

Driver's License (Required)
Enrolled Agent (Preferred)
CPA (Preferred)

Work Location: Remote

Apply Now

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