Top 82 Reservation specialist Jobs in Us Remote

Customer Support Specialist - USA
Railbookers Group —Remote
- Weekends as needed
- Remote
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health savings account
- Disability insurance
Quick Apply
Customer Support Specialist - Canada (ON/BC)
Railbookers Group —Remote
- Weekends as needed
- Remote
- Microsoft Excel
- Microsoft Outlook
- Sales
- Travel reimbursement
- AD&D insurance
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Travel Specialist I
Tricrest Solutions INC —Remote
- Email
- Background check
- Travel
- Communication skills
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9d
Appointment Sales Specialist
Intero Chiropractic - Concord —Remote
- $25 - $30 an hour
- Part-time
- Remote
- Mid-level
- Work from home
Quick Apply
Remote Travel Support Specialist
Allergy Aware Adventures —Carolina, PR
- $30,000 - $65,000 a year
- Part-time
- Remote
- Customer service
- Computer literacy
- Research
- Employee discount
- Flexible schedule
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2d
Fora Specialist - Tropics
Ultimate Jet Vacations —Remote
- Full-time
- Remote
- English
- Research
- Mid-level
Quick Apply
Call Center Service Representative 3 (SCA)
Peraton —Linthicum, MD
- $39,000 - $62,000 a year
- Remote
- High school
- Writing skills
- Mid-level
- Travel reimbursement
- Health savings account
10d
After Hours Senior Travel Agent
TAG USA —Remote
- $66,560 - $72,000 a year
- Part-time
- Remote
- 7 years
- Bachelor of Science
- Microsoft Office
- Employee assistance program
- Employee discount
Quick Apply
Federal Travel Specialist
KMRG, LLC —Remote
- $70,000 - $85,000 a year
- Full-time
- Remote
- Customer service
- Local
- Mid-level
2d
Travel Management Specialist
KMRG, LLC —Remote
- $70,000 - $85,000 a year
- Full-time
- Remote
- Customer service
- Local
- Mid-level
2d
Branch Specialist
AAA East Central —Louisville, KY
- Remote
- Computer literacy
- High school diploma or GED
- Accounting
- Paid parental leave
- Health insurance
Bilingual Virtual Housing Specialist (Spanish/English) – Part-Time & 100% Remote
Corporate Housing For Rent —Remote
- $300 a month
- Part-time
- Spanish
- Google Workspace
- Computer literacy
- Paid training
- Paid holidays
Customer Service Specialist/Call Center
Avis Budget Group —Tulsa, OK
- $16.50 an hour
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
- AD&D insurance
- Dental insurance
Quick Apply
Federal Travel Program Specialist
KMRG, LLC —Remote
- $70,000 - $85,000 a year
- Full-time
- Remote
- Customer service
- Local
- Mid-level
2d
Luxury Destination Specialist - Africa
Ultimate Jet Vacations —Remote
- Full-time
- Remote
- Computer skills
- Senior level
- Time management
Quick Apply
Remote Client Experience Specialist
Hellosunshinetravels —San Juan, PR
- Full-time
- Remote
- Research
- Organizational skills
- Entry level
Quick Apply
Portfolio Revenue Specialist
InterContinental Hotels Group —Atlanta, GA
- $70,000 - $75,000 a year
- Remote
- Marketing
- Mid-level
- 3 years
3d
Aerial and UG Permitting Specialist I
ITG Communications —Remote
- $60,000 - $80,000 a year
- Full-time
- Remote
- Background check
- Microsoft Outlook
- 5 years
Quick Apply
CAT Claims Specialist
Frontline Homeowners Insurance —Remote
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Complex Casualty Claims Specialist
EMC Insurance —Remote
- $100,085 - $152,122 a year
- Full-time
- Remote
- Driver's License
- Bachelor's degree
- Travel
- Work from home

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reservation specialist jobs near us remote

Customer Support Specialist - USA

Railbookers Group -
Remote

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Job Details

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Paid time off
Work from home
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Gym membership
Life insurance
Referral program

Qualifications

High school diploma or GED
Stakeholder relationship building

Full Job Description

ABOUT US

Join the leading independent rail vacation provider in North America and beyond! Railbookers Group, home to both Railbookers and Amtrak Vacations, is passionate about delivering unforgettable train travel experiences. We take pride in crafting seamless, personalized itineraries for our guests and travel advisors, offering the largest selection of independent rail vacations worldwide. If you have a passion for travel and a knack for sales, we invite you to be a part of our growing team.

POSITION PURPOSE

The Customer Support Specialist for Railbookers and Amtrak Vacations is a crucial front-line position responsible for providing exceptional support and service to our valued guests primarily through inbound phone calls, emails, and web inquiries. This role focuses on assisting customers with existing reservations, resolving issues, and ensuring a positive and memorable travel experience. The ideal candidate is a proactive problem-solver with a strong customer service orientation and a genuine passion for travel.

RESPONSIBILITIES

Serve as the primary point of contact for customer inquiries regarding existing Railbookers and Amtrak Vacations bookings via phone, email, and online channels.
Provide comprehensive support for itinerary changes, cancellations, modifications, and special requests, ensuring accuracy and adherence to company policies.
Troubleshoot and resolve a wide range of customer service issues, including but not limited to booking discrepancies, ticketing concerns, payment issues, and in-travel support.
Liaise effectively with internal departments (e.g., Sales, Operations, Finance) and external partners (e.g., Amtrak, hotel suppliers, transfer companies) to resolve complex issues and facilitate smooth customer journeys.
Process payments, issue refunds, and manage billing inquiries with attention to detail and accuracy.
Proactively communicate with guests about potential itinerary changes or disruptions, offering suitable alternatives and solutions.
Document all customer interactions accurately and thoroughly in the CRM system.
Identify opportunities to enhance the guest experience and provide feedback to management for continuous improvement.
Maintain a high level of product knowledge regarding Railbookers and Amtrak Vacations packages, train routes, destinations, and amenities.
Handle customer complaints and challenging situations with empathy, professionalism, and a calm demeanor, aiming for first-contact resolution whenever possible.
Collaborate with team members and contribute to a positive and supportive contact center environment.
Adhere to all company policies, procedures, and service level agreements.
Perform other duties as assigned to support the Guest Experience team and overall business objectives.
Demonstrate strong organizational skills to manage daily tasks efficiently and consistently.
Remain adaptable and open to change in a fast-paced, growing organization, with a mindset that embraces new challenges and opportunities.

CORE COMPETENCIES

Customer Focus: Acts with the customer in mind, building trust and using feedback to improve service and experience.
Functional/Technical Skills: Applies strong technical knowledge and expertise to consistently perform at a high level.
Interpersonal Savvy: Builds effective, respectful relationships across all levels using empathy, tact, and diplomacy.
Drive for Results: Delivers strong outcomes by consistently exceeding goals and pushing for high performance.
Written Communications: Communicates clearly and effectively through written messages tailored to the audience and purpose.

Minimum of 2 years of experience in a high-volume customer service contact center environment, preferably within the travel, hospitality, or transportation industries.
Exceptional verbal and written communication skills with a clear, concise, and professional telephone manner.
Strong active listening skills and the ability to empathize with customer needs.
Proven problem-solving abilities and a resourceful mindset to find effective solutions.
Excellent organizational skills and attention to detail, especially when managing multiple tasks and complex itineraries.
Proficiency with CRM software and Microsoft Office Suite (Outlook, Word, Excel).
Ability to work independently as well as collaboratively in a team-oriented, remote environment.
Comfortable working in a fast-paced and dynamic environment, adapting to changing priorities.
A genuine passion for travel and a desire to create unforgettable experiences for guests.
Flexibility to work varied shifts, which may include evenings, weekends, and holidays, as required by business needs.
High school diploma or equivalent required; Bachelor's degree or relevant certifications in Hospitality or Travel are a plus.

What we Offer:

Work from Home
Generous PTO Package
Bonus and Incentive Plans
Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna)
Employee Assistance Program
Short-term/Long Term disability Plan
Employer sponsored Life Insurance
Employer-Matched 401(k)
Familiarization Trips (Get paid to experience our vacations!)
Employee and Family/Friend Travel Discounts
Corporate Discounts through Working Advantage
Employee Referral Bonus
Cross-Departmental and Advanced Training Opportunities
Anniversary, Birthday, and Recognition Perks
Years of Service Awards
Annual Reimbursements for Home Office (office expenses, phone, internet)

Quick Apply

Refine Your Search

reservation specialist jobs in us remote

Customer Support Specialist - USA

Customer Support Specialist - Canada (ON/BC)

Travel Specialist I

Appointment Sales Specialist

Remote Travel Support Specialist

Fora Specialist - Tropics

Call Center Service Representative 3 (SCA)

After Hours Senior Travel Agent

Federal Travel Specialist

Travel Management Specialist

Branch Specialist

Bilingual Virtual Housing Specialist (Spanish/English) – Part-Time & 100% Remote

Customer Service Specialist/Call Center

Federal Travel Program Specialist

Luxury Destination Specialist - Africa

Remote Client Experience Specialist

Portfolio Revenue Specialist

Aerial and UG Permitting Specialist I

CAT Claims Specialist

Complex Casualty Claims Specialist

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