Top 62443 Support coordinator Jobs in Usa

Patient Coordinator Support Lead
1nHealth, Inc. —Remote
- $25 an hour
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- 3 years
- Employee discount
- Life insurance
Quick Apply
APD Project Coordinator - REMOTE
Software Technology Inc —Remote
- Remote
- Entry level
Quick Apply
11d
Member Support Coordinator
Interwell Health —Boston, MA
- Remote
- Administrative experience
- SharePoint
- Communication skills
Quick Apply
Care Coordinator
Pomelo Care —Remote
- $21.63 - $24.04 an hour
- Monday to Friday
- Remote
- Mid-level
- Children
- 2 years
- Paid parental leave
- Health savings account
Client Services Coordinator
Private Health Management —Remote
- $60,000 - $65,000 a year
- Remote
- Bachelor of Science
- US work authorization
- 1 year
- Health insurance
- Dental insurance
Quick Apply
9d
Residential Coordinator
DSNWK —Norton, KS
- Full-time
- School experience
- Bachelor of Science
- Mid-level
- Health savings account
- Health insurance
11d
County Coordinator, Nevada Election Observation Network
The Carter Center —Lincoln County, NV
- $500 a month
- Contract
- Hybrid work
- Driver's License
- Project management
- US work authorization
- Flexible schedule
Quick Apply
County Coordinator, Nevada Election Observation Network
The Carter Center —Humboldt County, NV
- $500 a month
- Contract
- Hybrid work
- Driver's License
- Project management
- US work authorization
- Flexible schedule
Quick Apply
County Coordinator, Nevada Election Observation Network
The Carter Center —Churchill County, NV
- $500 a month
- Contract
- Hybrid work
- Driver's License
- Project management
- US work authorization
- Flexible schedule
Quick Apply
County Coordinator, Nevada Election Observation Network
The Carter Center —Esmeralda County, NV
- $500 a month
- Contract
- Hybrid work
- Driver's License
- Project management
- US work authorization
- Flexible schedule
Quick Apply
MDS Coordinator
Clarence Care Center —Clarence, MO
- $25 - $40 an hour
- Full-time
- Skilled nursing facility
- Mid-level
- Case management
- Health insurance
- Dental insurance
Quick Apply
3d
Empowered Roots (ER) Program Coordinator
Seventh Generation Fund for Indigenous Peoples, Inc. —Eureka, CA
- $49,920 - $54,080 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Markesan Site Coordinator
Boys & Girls Club of the Tri-County Area —Markesan, WI
- $19 - $22 an hour
- Part-time
- CPR Certification
- Mid-level
- Ability to lift 50 pounds
Quick Apply
6d
Medicaid Coordinator
Hougum Law Firm, LLC —Wausau, WI
- From $22 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
7d
MDS Coordinator
Aftenro Society Home for the Aged —Duluth, MN
- $35 - $45 an hour
- Part-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Service Coordinator (with Mechanical Background)
Therma-Tron-X-Inc. —Sturgeon Bay, WI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Health insurance
- Dental insurance
Program Coordinator II
Texas A&M University —College Station, TX
- 8 hour shift
- Microsoft Word
- Spanish
- Mid-level
- AD&D insurance
- Paid holidays
Resident Service Coordinator HUD PT
Monroe Group LTD —Watertown, SD
- $23 an hour
- Part-time
- Word processing
- Computer literacy
- Mid-level
Quick Apply
PACE Homecare Coordinator ( Russian Required)
Serenity Care, PACE —Southwick, MA
- $18 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Older adults
- Paid holidays
- Dental insurance
Quick Apply
2d
Support Services Coordinator
Cazenovia Recovery Systems, Inc —Appleton, NY
- $61,200 a year
- Full-time
- Background check
- Management
- HIPAA
- Health insurance
- Dental insurance
Quick Apply

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support coordinator jobs near usa

Patient Coordinator Support Lead

1nHealth, Inc.
Remote

Quick Apply

Job Details

Full-time
$25 an hour

Benefits

Employee discount
Life insurance

Qualifications

Video conferencing software
Patient interaction
Video conferences (communication methods)
Video conferencing systems operation

Full Job Description

About 1nHealth, Inc.
1nHealth is a software-centric patient recruitment company for the clinical research industry. We exist to fill studies, connecting patients with research. We have been active for 6 years as a bootstrapped startup that now has 45 employees and multiple clients in top Pharma, leading biotechnology companies, and many of the top Contract Research Organizations (CROs) in the space. Our mission is to advance human health and make a positive impact on patients, clients, and our team members all over the world.

We are growing and profitable. Our company is a client and employee centric meritocracy. If you're ready to be part of a team of highly intelligent professionals using technology for good, come join us at 1nHealth.

About the role

The Patient Coordinator (PC) Support Lead is a senior individual contributor role that combines the full responsibilities of a Patient Coordinator with a leadership layer: overseeing, coaching, and managing the performance of 1nHealth's contractor (vendor) PC team. This role is ideal for an experienced Patient Coordinator who demonstrates strong clinical knowledge, communication excellence, and the desire to develop and elevate others.

The PC Support Lead plays a critical dual role — remaining an active contributor in the pre-screening process while ensuring the contractor PC team meets quality standards, performance metrics, and compliance requirements.

Duties and Responsibilities

Patient Coordinator Duties

Pre-Screening Calls: Manage a high volume of inbound and outbound calls. Conduct thorough pre-screening calls with potential candidates remotely to gather medical history, demographics, and other relevant information as per trial protocols.
Patient Interaction: Communicate clearly and compassionately with potential participants, explaining the purpose of clinical trials, eligibility criteria, and associated risks or benefits. Forge relationships with patients by going the extra mile.
Medical Terminology: Demonstrate proficiency in medical terminology to accurately assess patient information and determine eligibility for clinical trials.
Technical Skills: Utilize remote communication tools including Microsoft Outlook, SharePoint, RingCentral, Slack, Microsoft Teams, and other relevant software for conducting calls, documentation, and team communication.
Performance Metrics: Meet or exceed KPIs related to pre-qualified referrals and downstream funnel outcomes such as enrollment rates and conversion ratios.
Documentation: Maintain detailed and accurate records of patient interactions using remote documentation tools, ensuring compliance with regulatory standards and trial-specific requirements.
Quality Assurance: Adhere to established quality assurance protocols to ensure compliance with regulatory standards and trial-specific requirements.
Training and Development: Participate in ongoing remote training sessions to stay updated on trial protocols, regulatory requirements, and best practices in patient engagement.
Communication: Provide timely updates to relevant stakeholders regarding patient status, referral outcomes, and any issues or concerns that may arise during the pre-screening process.

Contractor Team Oversight & Coaching

Call Quality Review (QA): Regularly review recorded calls from contractor PCs to evaluate adherence to scripts, regulatory requirements, and 1nHealth quality standards. Document findings and use them to inform coaching sessions.
KPI Dashboard Review: Monitor the PC KPI dashboard on an ongoing basis to assess individual and team-level performance metrics. Proactively identify trends, gaps, and opportunities for improvement across the contractor team.
Coaching & Feedback Delivery: Provide structured, constructive coaching to each direct report on the contractor PC team, including:
Delivering meaningful, individualized feedback to each direct report a minimum of twice per month.
Escalating unresolved performance concerns to the PC Team Lead when coaching alone does not produce the necessary improvement.
Performance-Based Bonus Recommendations: Evaluate contractor PC performance data and provide informed recommendations to the PC Team Lead regarding which team members should be considered for performance-based bonuses.
Timesheet Approval: Review and approve contractor PC timesheets on a weekly basis, ensuring accuracy and timeliness.
Monthly Invoice Generation: Compile and generate the monthly invoice for contractor hours. Deliver the completed invoice to the PC Team Lead for review and approval in a timely manner.
Process Improvement: Collaborate with the PC Team Lead and Enrollment Operations Manager to identify opportunities for, and actively contribute to, the development and implementation of process improvements within the PC department.

Qualifications

Minimum of 3 years of experience in a call center environment, with at least 1 year in a within the healthcare or clinical research industry patient-facing screening role.
Prior supervisory, coaching, or team lead experience strongly preferred.
Strong verbal and written communication skills with the ability to convey complex medical information clearly and effectively.
Demonstrated ability to deliver constructive feedback in a professional, empathetic, and results-oriented manner.
Proficiency in remote communication and productivity tools including RingCentral, Slack, and Microsoft Office Suite.
Solid knowledge of medical terminology and clinical trial processes.
Ability to multitask, prioritize workload, and manage competing responsibilities in a fully remote, fast-paced environment.
Excellent organizational skills, attention to detail, and comfort with data-driven performance management.
GCP (Good Clinical Practice) certification or willingness to obtain certification within a specified timeframe.
Comfortable using computers and adapting to new software applications as needed.

What makes us different

100% remote work
Access to employee discount program
Benefits
401(k) with employer contribution
Employer-covered basic Life Insurance

The pay range for this role is:
25 - 25 USD per hour(Remote (United States))

Quick Apply

Refine Your Search

support coordinator jobs in usa

Patient Coordinator Support Lead

APD Project Coordinator - REMOTE

Member Support Coordinator

Care Coordinator

Client Services Coordinator

Residential Coordinator

County Coordinator, Nevada Election Observation Network

County Coordinator, Nevada Election Observation Network

County Coordinator, Nevada Election Observation Network

County Coordinator, Nevada Election Observation Network

MDS Coordinator

Empowered Roots (ER) Program Coordinator

Markesan Site Coordinator

Medicaid Coordinator

MDS Coordinator

Customer Service Coordinator (with Mechanical Background)

Program Coordinator II

Resident Service Coordinator HUD PT

PACE Homecare Coordinator ( Russian Required)

Support Services Coordinator

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