Top 27 Shift leader Jobs in Usa Fully Remote

Customer Service Shift Supervisor - RMG
Flowplay, LLC —Remote
- $22 an hour
- Weekends as needed
- Remote
- Background check
- 5 years
- Pass drug screening
- Health savings account
- Disability insurance
Quick Apply
7d
Temporary Team Lead
TTEC —Austin, TX
- $22 - $26 an hour
- Temporary
- Remote
- Computer literacy
- Mid-level
- Project management
- Health insurance
- Tuition reimbursement
Enrollment Specialist Team Lead
Thyme Care —Remote
- $72,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Supervising experience
- Paid time off
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Customer Experience Team Lead
Whatnot —Phoenix, AZ
- $90,000 - $100,000 a year
- Full-time
- Remote
- 5 years
- SQL
- Supervising experience
- Paid parental leave
- Health insurance
Tier I Shift Supervisor
Aretec Inc —Ashburn, VA
- Weekends as needed
- Remote
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
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Customer Service Agent - Team Lead - (Access) - Administrative Services - Remote/Lawrenceville, GA
View Point Health —Lawrenceville, GA
- Part-time
- Remote
- Computer literacy
- Pass drug screening
- Mid-level
9d
Crisis Services Shift Lead
HopeLink Behavioral Health —Oakton, VA
- $23 - $27 an hour
- Weekends as needed
- Remote
- Mid-level
- Bachelor's degree
- Psychology
- 403(b) matching
- Paid holidays
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Team Leader - Hotlines - Remote
Safe Horizon —New York, NY
- $62,000 - $66,938 a year
- Full-time
- Remote
- Microsoft Outlook
- Writing skills
- Mid-level
Shift Lead
Akima, LLC —Los Angeles, CA
- Full-time
- Remote
- 5 years
- Research
- Mid-level
- Health insurance
- Dental insurance
EPIC EHR Helpdesk Shift Lead - REMOTE
Software Technology Inc —Remote
- Contract
- Remote
- Mentoring
- Senior level
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PWR Shift Supervisor
Framatome North America —Lynchburg, VA
- $43.40 - $56.90 an hour
- Part-time
- Remote
- Background check
- 6 years
- Pass drug screening
- Paid holidays
- Disability insurance
Crew Leader, Construction
Exo Group, LLC —Remote
- $25 - $28 an hour
- Extended hours
- Construction site
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
SVP, Client Sales & Insights - Mid-Market National Team Lead - (Remote, Chicago preferred)
Circana —Chicago, IL
- $300,000 - $330,000 a year
- Remote
- Background check
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
Marketo Technical Lead
Shift Paradigm —Remote
- Full-time
- Remote
- 7 years
- Management
- Agile
Quick Apply
Strategic Account Leader - Enterprise Technology Solutions
EPAM Systems, Inc. —Remote
- $200,000 - $300,000 a year
- DevOps
- Continuous improvement
- Mentoring
- Health savings account
- AD&D insurance
988 Shift Supervisor, Bilingual (Spanish)
Didi Hirsch Mental Health Services —Los Angeles, CA
- $28 an hour
- Part-time
- Remote
- 18 years or older
- Spanish
- HIPAA
- Loan repayment program
Quick Apply
2d
Bilingual Team Lead, Customer Service (AZ)
Progressive Leasing —Glendale, AZ
- Weekends as needed
- Remote
- Spanish
- Microsoft Excel
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Bilingual Team Lead, Customer Service (UT)
Progressive Leasing —Draper, UT
- Weekends as needed
- Remote
- Spanish
- Microsoft Excel
- Mid-level
- Paid parental leave
- Employee stock purchase plan
US Sales Team Lead
AdAction Interactive LLC —Denver, CO
- Remote
- 5 years
- Travel
- Contracts
Quick Apply
Adobe Experience Platform Technical Lead
Shift Paradigm —Remote
- Full-time
- Remote
- Management
- 5 years
- SQL
Quick Apply

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shift leader jobs near usa fully remote

Customer Service Shift Supervisor - RMG

Flowplay, LLC
Remote

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Job Details

Full-time
$22 an hour
7 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Customer relationship building
Managing teams in a customer support role
Coaching
Employee relationship building
Frontline customer support management
High school diploma or GED
Team development
Supervising experience
Customer engagement
Data interpretation
Team motivation (leadership skill)
Team building

Full Job Description

Customer Service Shift Supervisor - RMG

At FlowPlay, we're pushing the boundaries of iGaming by combining the best of real money and social Casino gaming experiences. As we continue to grow and innovate, we're excited to offer new opportunities for career advancement within our organization. We're currently seeking a Customer Service Shift Supervisor to join our Real Money Gaming team and help us deliver unparalleled service to our valued players.

In this pivotal role, you'll serve as both a hands-on customer service expert and a team leader, guiding our frontline agents to success. Your primary focus will be to ensure that every customer interaction not only meets but exceeds expectations, whether you're directly assisting players or coaching your team to do so. We're looking for individuals who are passionate about helping others, excel at problem-solving, and find fulfillment in creating positive outcomes for our customers.

As a Customer Service Shift Supervisor, you'll have the opportunity to make a tangible impact on our operations and our players' experiences. You'll work closely with the Senior Manager, Customer Service to implement and enforce best practices, drive continuous improvement, and foster a positive team environment. When the Director is off-duty, you'll step up as the go-to person for escalations and decision-making, ensuring that our commitment to exceptional service never wavers.

We are currently hiring for the Swing shift, working Tuesday-Saturday from 1-9:30pm PT (4pm-12:30am ET). This is a remote position open to candidates located anywhere in the United States. Please note that due to gaming licensing regulations, we are unable to consider applicants based outside of the U.S. at this time.

Key Responsibilities

Provide exceptional customer service by handling escalated issues and complex customer inquiries that require advanced problem-solving skills
Serve as the primary point of contact for customer service agents during assigned shifts, offering guidance, support, and real-time coaching
Assist the Customer Experience Manager in implementing and enforcing customer service policies, procedures, and best practices
Monitor and manage team performance during shifts, ensuring that all agents meet or exceed agreed-upon KPIs and deliver high-quality customer service
Identify areas for improvement in customer service processes and work with the Manager to implement necessary changes
Conduct regular team huddles and one-on-one meetings with agents to provide feedback, discuss performance, and foster a positive team environment
Assist in the training and onboarding of new customer service agents, ensuring they have the knowledge and skills to succeed in their roles
Maintain accurate records of customer interactions, escalations, and resolutions, and provide regular reports to the Manager
Handle customer calls and inquiries as a part of our standard coverage plan
Collaborate with other departments to resolve complex customer issues and ensure a seamless customer experience
Stay informed about industry trends, regulations, and best practices in customer service, particularly in the Real Money Gaming space

Required Skills and Competencies

Proven experience in a customer service leadership role, preferably in a call center environment
Strong understanding of customer service best practices and the ability to coach others to deliver exceptional service
Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and customers
Proficient in customer service management systems and technologies, such as ZenDesk
Ability to analyze data and metrics to identify trends and areas for improvement
Strong problem-solving and decision-making skills, with the ability to remain calm and professional under pressure
Familiarity with online gaming platforms, particularly in the Real Money Gaming industry
Commitment to fostering a positive and collaborative team environment
Flexibility to work various shifts, including nights, weekends, and holidays

Other Requirements

High school diploma or equivalent; bachelor's degree preferred
Minimum of 5 years of experience in customer service, with at least 2 years in a leadership or supervisory role
Ability to successfully complete a background check, drug screen, and obtain necessary gaming licenses
Successfully complete required jurisdictional training
Willingness to work in a fast-paced, dynamic environment and adapt to changing priorities

Join the FlowPlay team!

At FlowPlay, we pride ourselves on being a company that we all love working for. We are regularly featured among the 20 best places to work in Seattle (according to Seattle Business Magazine), and our average tenure in the company is almost 8 years. Despite delivering large and successful games with global reach, we have a small team culture where each colleague's impact can be felt. In surveys, our employees report high satisfaction rates, and say that they enjoy getting to know and work with each other and value working on games that bring people joy.

We offer:

Fully-paid medical (PPO or HSA), dental, and vision plans
A 401k plan with company matching
Long-term disability
Life insurance
FSA plan for Medical and Dependent Care

Compensation: $22 per hour

Quick Apply

Refine Your Search

shift leader jobs in usa fully remote

Customer Service Shift Supervisor - RMG

Temporary Team Lead

Enrollment Specialist Team Lead

Customer Experience Team Lead

Tier I Shift Supervisor

Customer Service Agent - Team Lead - (Access) - Administrative Services - Remote/Lawrenceville, GA

Crisis Services Shift Lead

Team Leader - Hotlines - Remote

Shift Lead

EPIC EHR Helpdesk Shift Lead - REMOTE

PWR Shift Supervisor

Crew Leader, Construction

SVP, Client Sales & Insights - Mid-Market National Team Lead - (Remote, Chicago preferred)

Marketo Technical Lead

Strategic Account Leader - Enterprise Technology Solutions

988 Shift Supervisor, Bilingual (Spanish)

Bilingual Team Lead, Customer Service (AZ)

Bilingual Team Lead, Customer Service (UT)

US Sales Team Lead

Adobe Experience Platform Technical Lead

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