Top 14 Call center supervisor Jobs in Utah

Inside Sales Desk Manager
Blue Star Gas —Salt Lake City, UT
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Residential
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Call Center Supervisor
Serenity Mental Health Centers —Lehi, UT
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
4d
Supervisor, Student Records
Western Governors University —Salt Lake City, UT
- $70,000 - $115,600 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Health savings account
- Paid holidays
Quality Manager – Contact Center QA Operations
Acima Leasing —Draper, UT
- Full-time
- Senior level
- Leadership
- Communication skills
Contact Center Operations and Transformation Functional Manager
Deloitte —Salt Lake City, UT
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
14d
Customer Care Performance Optimization Manager
Vivint —Lindon, UT
- Background check
- 18 years or older
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
9d
Customer Support Supervisor
Dyno Nobel —Salt Lake City, UT
- Background check
- Microsoft Excel
- Management
- Paid parental leave
- Health savings account
4d
Distribution Center Outbound Operations Supervisor
NAPA —Salt Lake City, UT
- Overtime
- Ability to walk for extended periods
- Computer literacy
- Mid-level
Quick Apply
PAR Supervisor
Pure Infusion —Sandy, UT
- Full-time
- Spanish
- HIPAA
- English
- Dental insurance
- Paid time off
Quick Apply
11d
Operations Manager
HEALTHPLANONE, LLC —Magna, UT
- Full-time
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Compliance Improvement Manager
HEALTHPLANONE, LLC —Magna, UT
- Full-time
- 6 years
- Writing skills
- Analysis skills
- Health insurance
Quick Apply
10d
Customer Service Manager - eCommerce
Salomon —Ogden, UT
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Paid time off
Quick Apply
Medicare Sales Supervisor
HEALTHPLANONE, LLC —Magna, UT
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Account Development Manager
Canopy —South Jordan, UT
- Hybrid work
- Mid-level
- Office
- Communication skills
- Health savings account
- AD&D insurance
Quick Apply

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Outbound Inside Sales Representative - Flex
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Inside Sales Desk Manager

Blue Star Gas -
Salt Lake City, UT

Quick Apply

Job Details

Full-time
$75,000 - $90,000 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Customer retention
Managing teams in a customer support role
Managing sales strategy or development teams
Frontline customer support management
Sales team management
Team development
Sales management systems proficiency
Data interpretation
Organizational skills
Sales strategy
Activity sales targets
Productivity software
Sales leadership
Customer information system software
Call center management

Full Job Description

About Us: Blue Star Gas (BSG) is a family-owned company in business since 1938, and we aren’t a typical propane company. As a leader in the industry, our company has grown to encompass a service area of over 75,000 square miles serving 14 unique markets throughout Arizona, California, Oregon, Utah, and Washington. We are a trusted leader in providing high-quality propane services, appliances, and power generation to residential, commercial, and industrial customers. As we continue to grow and expand our footprint, we are looking for an experienced results-driven leader to join our team to focus on leading a call center and inside sales team to foster current customer relationships, acquire new customers, and provide exceptional customer service. If you have a passion for leading and developing a team in customer service and inside sales, we want to hear from you!

Position Overview: Inside Sales Manager leading a dynamic team of 4-6 Inside Sales Team Members. This individual will play a key role in ensuring the efficient and success operation of Inside Sale Desk, delivering a superior new customer onboarding experience, and fostering growth and learnings within our inside sales team. The manager will be responsible for coaching and guiding the team to meet and exceed performance targets in customer satisfaction, sales goals, and key performance indicators (KPIs).

Key Responsibilities

1. Team Leadership & Coaching:

Lead, coach, and motivate a team of 4-6 inside sales agents to deliver high levels of performance and customer satisfaction.
Provide continuous training, development, and performance feedback to ensure both teams meet or exceed company standards and goals.
Conduct regular team meetings, weekly one-on-ones, monthly performance scorecard, and performance reviews to support team members' professional growth and success.

2. Customer Service Excellence:

Oversee the inside sales desk to ensure consistent and high-quality customer onboarding experience, addressing inquiries, sales, and retention items in a timely manner.
Monitor key customer service metrics (e.g., call handling time, first call resolution, customer satisfaction) to ensure team performance delivers industry-leading customer service levels.
Develop and implement strategies to enhance the inside sales team's effectiveness and efficiency.

3. Inside Sales Coaching & Strategy:

Lead the inside sales team to capture new customer acquisition and effectively upsell propane gas products, appliances, and services.
Establish sales targets and KPIs for inside sales representatives, monitoring individual and team performance to drive growth.
Develop and execute sales strategies that enhance the customer buying experience while maximizing profitability and customer sales targets.
Track sales leads, opportunities, and conversions, ensuring appropriate follow-ups and timely closing of sales.

4. Operational Efficiency & Reporting:

Ensure the smooth day-to-day operation of the call center, identifying and resolving operational issues to maintain a productive and positive work environment.
Prepare and analyze performance reports for both customer service and inside sales teams, providing actionable insights for continuous improvement.
Ensure the use of CRM software and call center technology to efficiently track customer interactions, sales, and service metrics.

5. Collaboration:

Communicate consistently with Operations leadership to ensure lead, close and lost customer feedback is shared, and new customer offers are adjusted to deliver on targeted customer sales goals across every division.
Collaborate with other departments, including marketing, operations, and management, to align goals and provide customers with a seamless service experience.
Work with executive leadership to develop and implement strategies for business growth and customer satisfaction.

Qualifications:

3+ years of experience in managing call center teams and/or inside sales teams.
Proven track record of meeting and exceeding sales and customer service targets.
Strong leadership and interpersonal skills with the ability to inspire and develop teams.
Excellent communication and coaching abilities.
Ability to analyze data and make decisions to improve team performance.
Experience in the propane gas or energy industry is a plus, but not required.
Proficiency with CRM systems, call center technologies, and MS Office Suite.
Strong organizational skills with the ability to handle multiple tasks and priorities.

Work Environment:

Full-time position

Job Requirements:

This is an on-premises, office-based position at the Salt Lake City division office.

Compensation & Benefits:

Competitive salary with performance-based incentives.
Health, dental, and vision benefits.
Paid time off and holidays.
Opportunities for professional development and growth

If you're an experienced manager passionate about leading teams to achieve excellence in customer service and inside sales, we encourage you to apply and help us grow our business! sales management, we want to hear from you!

Pay: $75,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center supervisor jobs in utah

Inside Sales Desk Manager

Call Center Supervisor

Supervisor, Student Records

Quality Manager – Contact Center QA Operations

Contact Center Operations and Transformation Functional Manager

Customer Care Performance Optimization Manager

Customer Support Supervisor

Distribution Center Outbound Operations Supervisor

PAR Supervisor

Operations Manager

Compliance Improvement Manager

Customer Service Manager - eCommerce

Medicare Sales Supervisor

Account Development Manager

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