Hours/Week: 36 hours/week, Thursday-Sunday 11pm-8am
Compensation: $23.34/hour
Reports to: Shelter Staff Coordinators
Direct Reports: 2+
Internal Job Code: RES-SA-LEAD-OV
Since 1906, YWCA Utah has been a voice for women, a force for change, and a place for hope. YWCA is Utah's most comprehensive provider of family violence services, offering walk-in services, a crisis line, emergency shelter, transitional housing, children's programs, and a broad array of supportive services. YWCA Utah also provides a nationally accredited childcare and early education center, leadership opportunities for women, and pathways to civic participation.
Mission: YWCA Utah is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.
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Paid Parental Leave: 16 weeks (birthing parent), 8 weeks (nonbirthing/adoptive/surrogateintended parent), 4 weeks (foster placement)
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Generous vacation, sick, and bereavement time (accrual based on hours/week)
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Health and dental insurance for employees, partners, and dependents
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15 paid holidays
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Employer retirement contribution up to 10.5% of gross annual salary (when eligible)
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Professional development with internal and external training opportunities
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Free Employee Assistance Program (counseling for employees, partners, and dependents)
Under the guidance of the Overnight Shelter Staff Coordinator, and in direction of the Assistant Director and Shelter Director, the Overnight Lead Advocate provides supervision, training, and ongoing support to shelter advocates; intervenes in resident crises; offers guidance and practical support to residential floor and YWCA advocates; completes statistical reports; and performs administrative tasks. This role fulfills direct care functions and serves as a critical link between shelter coordinators and director to continuously improve services for domestic violence survivors. Includes a 90-day evaluation period.
Schedule: 30 hours/week, Friday – Sunday, 10pm–8am
Essential Job Functions
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Provide Sanctuaryinformed supervision, mentoring, debriefing, and support to Shelter Advocates through individual and group supervision.
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In coordination with Shift Coordinators, organize and facilitate training for new hires and ongoing staff per contractual requirements and best practice guidelines.
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Provide onthejob coaching for daily crisis management and supervision across all residential floors.
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Coach advocates in effective crisisresponse practices, including demonstrating protocols and assessing when to involve oncall directors.
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Lead onsite crisis operations, collaborating with emergency responders and managing safety issues.
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Reinforce Sanctuaryinformed psychoeducation across the shelter advocate role and processes.
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Supervise daily advocate responsibilities and reinforce job expectations routinely.
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Ensure compliance with DV Policies and Procedures.
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Provide informal and formal performance feedback, including completion of performance appraisals.
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Promote effective, timely ETO documentation and data entry; monitor log notes for accuracy and task completion.
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Maintain and review shift task sheets; attend weekly meetings; strengthen crossshift communications.
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Assist with interviews for new advocate hires. Additional duties as assigned.
Direct Services: Resident Support
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Mentor and support residents through compassionate, respectful, strengthsbased service; conduct welcome/intake meetings for new residents.
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Ensure resident safety by monitoring security and intervening in crises appropriately.
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Promote healthy families through positive recreation and activities for residents and their children.
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Educate participants and teens about healthy relationships and domestic violence dynamics; support their decisions about ongoing services.
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Provide parenting education and support; help residents achieve selfdetermined program goals.
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Provide information and referrals to internal and external support services, including mental health, substance abuse, and crisis services.
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Encourage residents and staff to follow YWCA community standards.
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Follow, teach, and coach ETO/VELA documentation protocols using realtime data entry procedures.
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Assist with licensing compliance and quality assurance for participant files.
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Complete incident and accident reports promptly and distribute to appropriate staff.
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Maintain all records in accordance with DV protocols, YWCA policies, and contractual and legal requirements.
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Communicate with team members and supervisor to problemsolve, resolve conflicts, and make decisions; attend all required meetings and trainings.
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Uphold high ethical, legal, and professional standards across all YWCA programs and services.
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Establish and maintain effective working relationships with agency staff, partners, and other organizations.
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Uphold the organization's mission, vision, values, and strategic direction; model the Sanctuary Model in daily work.
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Maintain all required certifications: CPR, First Aid, Food Handlers Permit, LCSW/CSW/SSW, etc.
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Monitor campus security in collaboration with staff to protect the safety of participants, staff, and visitors.
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Problem Solving/Analytical Thinking: Effectively analyze and resolve problems.
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Communication/Interpersonal Skills: Exceptional customer service and communication; responds well to difficult situations.
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Time Management: Ability to multitask, work under pressure, and meet deadlines.
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Business Knowledge: Understanding of multidisciplinary organizations, antiracism, gender equity, and violence against women.
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Judgment and Decision Making: Exercises initiative, sound judgment, and problemsolving in decisionmaking.
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Technology/Tools: Proficiency with computer systems and online/electronic communication.
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Commitment to Mission: Actively engages in YWCA Utah's antiracism work and mission.
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Compliance: Adheres to YWCA policies; acts legally and ethically within scope of work.
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Knowledge of administrative and/or nonprofit operations, programs, policies, and protocols.
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Welcoming and inclusive personality.
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Knowledge of direct victim services, violence against women, sexual violence, gender and race equity from a feminist perspective.
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Understanding of equity, antioppression, and traumainformed philosophies.
Minimum qualifications: combined 5+ years of education and experience, including one of the following:
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Bachelor's degree in women's studies, political science, public policy, communications, criminal justice, social work, or a closely related field
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Associate's degree plus 4+ years of relevant experience
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High school diploma plus 57 years of relevant demonstrated experience
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Minimum 2 years' experience in domestic violence, traumainformed care, and substance abuse
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Experience with staff supervision and management
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Commitment to YWCA Utah's mission, antioppression work, and social justice
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Knowledge of crisis intervention, women's issues, human behavior, and community resources
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Commitment to cultural diversity and antiracism; ability to work assigned hours with flexibility for 24/7 shelter coverage
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Proficiency with general office duties, computer systems, and technology
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Fluency in English required; Spanish helpful; excellent writing and interpersonal communication skills
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Ability to work independently, manage time, and meet project deadlines; experience in multidisciplinary settings
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Ability to collaborate, communicate effectively, resolve conflict, and problemsolve
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Must pass DHHS background check, meet I9 requirements; valid Utah driver's license, insurance, and acceptable MVR required if driving on agency business
Work is generally performed in a safe office environment. Duties include prolonged sitting and standing, computer data entry, telephone communication, and repetitive hand/wrist/finger movement. Routine travel for conferences, trainings, outreach, and other events.
YWCA Utah is an Equal Opportunity Employer (EOE) and values a diverse workplace. Accommodations during the application process are available upon request. No applicant will be penalized for making such a request.
Since 1906 YWCA Utah has been a voice for women, a force for change, and a place for hope. Our enduring belief is that better lives for women – all women – will lead to stronger families and communities. YWCA is Utah’s most comprehensive provider of family violence services; our programs include walk-in services and a crisis line, emergency shelter, transitional housing, children’s programs, and a vast array of supportive services. In addition to our work in the area of family violence, the YWCA also reaches out broadly into the community with offerings for every woman, including a nationally accredited child care and early education center, leadership opportunities for women at all life stages, and opportunities to participate more fully in civic life.
