Top 15 Help desk manager Jobs in Utah

IT Help Desk Lead
Bohme —Draper, UT
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
Senior IT Manager
Clerri —Salt Lake City, UT
- Remote
- Computer science
- Computer Science
- Bachelor's degree
Quick Apply
17h
Helpdesk Experience Manager
Autonomous Solutions —Logan, UT
- $118,500 - $149,152 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Bachelor's degree
Quick Apply
Sr. Service Desk Manager
Pennant Services, Inc. —Salt Lake City, UT
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
11d
Information Technology Supervisor
University of Utah —Salt Lake City, UT
- $53,000 a year
- Full-time
- Classroom
- Pass drug screening
- Mid-level
- Flexible schedule
- Retirement plan
IT Support Technician - IT Service Desk
University of Utah Health —Salt Lake City, UT
- 8 hour shift
- Bilingual
- Pass drug screening
- Criminal background check
- Retirement plan
IT Applications Support Analyst
Young Living Essential Oils —Lehi, UT
- Weekends as needed
- Microsoft Outlook
- Research
- Office
Quick Apply
12d
Helpdesk Manager - CEHS Dean's Office
Utah State University —Logan, UT
- Online Application
- Computer Science
- Ability to walk for extended periods
- HIPAA
IT Service Desk Analyst - On-Site; Not Remote
Ogden Clinic —South Ogden, UT
- Weekends as needed
- Mid-level
- High school diploma or GED
- Clinic
- Profit sharing
- Health savings account
Quick Apply
IT OPERATIONS SUPERVISOR
Action Target Inc —Provo, UT
- Full-time
- Office
- Windows
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
6d
Customer Support Agent
ASSA ABLOY —Salt Lake City, UT
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
2d
IT Asset Manager
PACS —Salt Lake City, UT
- Full-time
- Azure
- HIPAA
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
12d
Information Technology Supervisor
University of Utah Health —Salt Lake City, UT
- $53,000 a year
- Full-time
- Classroom
- Pass drug screening
- Mid-level
- Flexible schedule
- Retirement plan
IT Director
Daggett County —Manila, UT
- $39.90 - $47.88 an hour
- Full-time
- Google Workspace
- Computer Science
- System design
- Paid holidays
- Disability insurance
Quick Apply
7d
IT Help Desk Supervisor - BYU Law School (part-time, 28 hours/week)
Brigham Young University —Provo, UT
- $22.50 - $29.25 an hour
- Part-time
- Mid-level
- Supervising experience
- University
- Free parking
- 401(k)
13d

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IT Help Desk Lead

Bohme
Draper, UT

Quick Apply

Job Details

Full-time

Qualifications

Managing technical support teams
Mobile device support
Managing teams in a customer support role
Windows
Supervising experience
SaaS platforms
Mobile device management
IP networking
SaaS
Ticketing system technical support

Full Job Description

About böhme

Böhme is a fast-growing, fashion-forward women’s apparel brand with a strong retail

footprint and expanding eCommerce business. Built by founders with a strong point of

view and deep customer connection, the brand has historically partnered with overseas

vendors to bring product to life.

We are seeking a Lead Designer to become Böhme’s first internal design hire, owning

the creative vision and product direction end-to-end. This role will partner closely with

the founders and collaborate with overseas manufacturing partners (primarily in China)

to elevate product, refine brand identity, and build a more intentional, design-led

assortment.

This is a unique opportunity to step into a highly entrepreneurial environment and build

the design function from the ground up.

About the Role

We are looking for a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across our organization. This role blends leadership and technical execution. You'll improve processes, and act as an escalation point for complex issues. You’ll play a key role in ensuring reliable, efficient IT support across corporate, retail, and warehouse environments.

What You’ll Do

Manage ticket queue, SLAs, and escalation workflows to maintain responsiveness and accountability
Serve as the primary escalation point for complex technical issues (hardware, software, network, POS systems, etc.)
Develop and document standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides
Partner with IT leadership on support strategy, tooling, and continuous improvement initiatives
Monitor support metrics (response time, resolution time, CSAT) and drive performance improvements
Coordinate onboarding/offboarding processes, including device provisioning and access management
Support multi location environments (corporate office, retail stores, distribution/fulfillment centers)
Evaluate and implement help desk tools, automation, and self-service capabilities

What You Bring

5+ years of IT support experience, with at least 1–2 years in a lead or supervisory role
Strong knowledge of Windows/Mac environments, mobile device management (MDM), and common SaaS platforms
Experience supporting retail systems (POS, payment systems) and/or warehouse environments is a plus
Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk)
Solid understanding of networking basics (DNS, DHCP, VPN, Wi-Fi troubleshooting)
Strong problem-solving skills and ability to manage competing priorities
Excellent communication skills with a customer-first mindset
Experience building documentation and improving support processes

Nice to Have

Certifications such as CompTIA A+, Network+, or ITIL Foundation
Exposure to endpoint security and compliance practices

Success in This Role Looks Like

Consistently meeting or exceeding SLA targets
Improved end-user satisfaction and reduced repeat issues
Well-documented processes and a scalable support model
A motivated, accountable, and high-performing help desk team

Why Join Us

Opportunity to shape and scale IT support in a growing organization
Collaborative, fast-paced environment with real impact across the business
Competitive compensation, benefits, and growth opportunities

Quick Apply

Refine Your Search

help desk manager jobs in utah

IT Help Desk Lead

Senior IT Manager

Helpdesk Experience Manager

Sr. Service Desk Manager

Information Technology Supervisor

IT Support Technician - IT Service Desk

IT Applications Support Analyst

Helpdesk Manager - CEHS Dean's Office

IT Service Desk Analyst - On-Site; Not Remote

IT OPERATIONS SUPERVISOR

Customer Support Agent

IT Asset Manager

Information Technology Supervisor

IT Director

IT Help Desk Supervisor - BYU Law School (part-time, 28 hours/week)