Top 207 Remote technical product support engineers Jobs in Utah

Remote Technical Product Support Engineers
University of Utah —Salt Lake City, UT
- $39,000 - $53,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Master's degree
- Retirement plan
Product Operations Specialist (Remote)
FMG Suite —Sandy, UT
- $60,000 - $63,000 a year
- Full-time
- Remote
- Communication skills
- Entry level
- Health savings account
- AD&D insurance
2d
Remote Technical Product Support Engineers
University of Utah Health —Salt Lake City, UT
- $39,000 - $53,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Master's degree
- Retirement plan
ICBM GN&C Engineer
BAE Systems Inc. —Hill AFB, UT
- $120,874 - $205,486 a year
- Full-time
- Computer Science
- Bachelor of Science
- 8 years
- Health savings account
- Paid holidays
Manufacturing Engineer-Senior Process Control
AuST Manufacturing —West Valley City, UT
- $100,000 - $140,000 a year
- Full-time
- Engineering
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
12d
Future Payload Capabilities Interface Control Systems Engineer
BAE Systems Inc. —Hill AFB, UT
- $120,874 - $205,486 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Health savings account
- Paid holidays
Branch Manager- Fire Protection Industry
Summit Fire & Security —Saint George, UT
- $100,000 - $140,000 a year
- Full-time
- Background check
- Clean driving record
- Up to 50% travel
- Paid holidays
- Disability insurance
Warhead Systems Engineer
BAE Systems Inc. —Hill AFB, UT
- $107,359 - $182,510 a year
- Full-time
- Customer service
- Analysis skills
- Senior level
- Health savings account
- Paid holidays
Flight Test Engineering Analyst/Manager
BAE Systems Inc. —Hill AFB, UT
- $120,874 - $205,486 a year
- Full-time
- Bachelor of Science
- Master's degree
- 8 years
- Health savings account
- Paid holidays
Technical Inside Sales Engineer
CaptiveAire —Saint George, UT
- $65,000 - $90,000 a year
- Research
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Senior Manager, Survey & Permitting Operations (Remote)
Telecon Inc —Salt Lake City, UT
- Full-time
- Remote
- Analysis skills
- Travel
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
5d
Staff Engineer - Expert Controls
Becton Dickinson —Sandy, UT
- Full-time
- Spanish
- Engineering
- 11+ years
6d
Senior Delivery Manager (Remote)
Progressive Leasing —Utah
- Full-time
- Remote
- 5 years
- Presentation skills
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (Salt Lake City, UT)
Jolly Technologies —Salt Lake City, UT
- $60,000 - $150,000 a year
- Full-time
- Mid-level
- Windows
- 4 years
4d
Account Manager / B2B Inside Sales Representative - SaaS Applications (Salt Lake City, UT)
Jolly Technologies —Salt Lake City, UT
- $60,000 - $150,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
4d
Cloud Operations Analyst
Moog Inc. —Salt Lake City, UT
- $90,000 - $135,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
- Health savings account
- Employee stock purchase plan
Technical Account Manager
AfterShip —Lehi, UT
- Remote
- Inventory management
- Mid-level
- APIs
- Health insurance
- Work from home
Quick Apply
8d
Product Manager | Fully Remote US
HireVue, Inc. —Sandy, UT
- Full-time
- Remote
- Oracle
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Applied AI Product Engineer (Remote Opportunity)
VetsEZ —Salt Lake City, UT
- Full-time
- Remote
- Background check
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Solutions Engineer
AfterShip —Salt Lake City, UT
- $156,000 - $175,000 a year
- Remote
- Mid-level
- 2 years
- Commercial
- Commuter assistance
- Health insurance
Quick Apply

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Remote Technical Product Support Engineers

University of Utah -
Salt Lake City, UT

Apply Now

Job Details

Full-time
$39,000 - $53,000 a year

Benefits

Retirement plan

Qualifications

Live chat
Telecommunications network troubleshooting
Streaming video systems operation
Live streaming
Content creation for technical audiences
Email customer support
Defect resolution root cause analysis
Technical support via phone
Engineering development testing
Cisco Unified Communications
IT operations
Technical documentation
Defect analysis
Software implementation
Zoom
Equipment troubleshooting
Mid-level
Network infrastructure
Master's degree
System maintenance
Troubleshooting audio issues
Collaboration with product development teams
Bachelor's degree
Video conferencing software
System testing
Network protocols
Hardware support
Networking equipment (troubleshooting support)
Organizational skills
AV system troubleshooting

Full Job Description

Located in the state-of-the-art UETN Operations Center at the Eccles Broadcast Center on the University of Utah campus, this Service Desk position serves as the primary point of contact for technical support and customer assistance related to the Utah Education Network’s Interactive Video Conferencing (UETN-IVC) system. The role provides timely troubleshooting, issue resolution, and user support for a wide range of distance learning and collaboration technologies used by educators, students, technology professionals, and partner organizations across Utah.

Remote Technical Product Support Engineers

Troubleshoot and resolve complex and/or escalated technical product-related issues for customers remotely via inbound/escalated calls, email, live chat, video, etc. Duplicate problems and define root causes, using product designs, code, or specifications. Possess in-depth knowledge of the organization’s products and/or services and may include engineers who created product or service. Develop technical documents and instructions and document new fixes for lower tier technical support groups. Interact with product development and quality assurance teams to give feedback, discuss design issues, investigate problems, and develop solutions to meet the technological needs of users. May also directly assist clients on escalated support tickets for highly complex technical issues when first-line product support teams have not succeeded in isolating and resolving issue.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities

Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and engineering/development staff.
Utilizing various software tools and applications the position provides Tier 1 troubleshooting support for the Utah Education Network’s statewide video tele-conferencing system (UEN-IVC), infrastructure and endpoints. Assists in general management, maintenance, and connectivity for daily statewide IVC events. Initiates and tracks trouble tickets for follow up and resolution with stakeholders and peer departments regarding network, equipment and hardware issues and failures. Provides support and assistance to statewide coordinators, facilitators, and local techs for synchronous events on the UEN-IVC system. Provides assistance to field engineers and techs with the diagnosing, troubleshooting and resolving of video and data network related problems.
Assists the Application Engineering Department with the testing, implementation, and support of new IVC technologies. Accomplishes projects and assignments at the request of UETN management and administration. Provides reports and maintains technical information provided to management regarding the status and reliability of the IVC system, equipment, and hardware.
Operations Center staff members are expected to act as professional representatives of UETN to its partners, peer staff, end site users and various stakeholders throughout the state and nation.
Duties:

Utilizing various software tools and applications the position provides Tier 1 troubleshooting support for the Utah Education Network’s statewide video tele-conferencing system (UEN-IVC), infrastructure and endpoints.
Assists in general management, maintenance, and connectivity for daily statewide IVC events.
Initiates and tracks trouble tickets for follow up and resolution with stakeholders and peer departments regarding network, equipment and hardware issues and failures.
Provides support and assistance to statewide coordinators, facilitators, and local techs for synchronous events on the UEN-IVC system.
Provides assistance to field engineers and techs with the diagnosing, troubleshooting and resolving of video and data network related problems.
Assists the Application Engineering Department with the testing, implementation, and support of new IVC technologies.
Accomplishes projects and assignments at the request of UETN management and administration.
Provides reports and maintains technical information provided to management regarding the status and reliability of the IVC system, equipment, and hardware.
Operations Center staff members are expected to act as professional representatives of UETN to its partners, peer staff, end site users and various stakeholders throughout the state and nation.

Remote Technical Product Support Engineer, I

Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

This is an Entry-Level position in the General Professional track.

Job Code: P35121

Grade: P13

Remote Technical Product Support Engineer, II

Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

This is a Developing-Level position in the General Professional track.

Job Code: P35122

Grade: P16

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Remote Technical Product Support Engineer, I: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Remote Technical Product Support Engineer, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

Preferences

The ideal candidate will possess the following skill-sets and knowledge-base:
A strong understanding of current network and video teleconferencing (VTC) protocols, standards, concepts, and trends.
A capable knowledge of data network and VTC applications, software, and hardware technologies (Webex, Zoom, and theCisco acquired video technologies portfolio), as well as other vendor network and video-conferencing platforms and hardware.
An applicable understanding of Cisco Expressway and VCS registration systems.
An applicable understanding of various live streaming and recording technologies and processes.
Demonstrable ability to remotely support statewide users of aforementioned technologies in a Tier 1 capacity.
Exposure to and understanding of network video teleconferencing design and integration concepts.
At least two years or more experience of troubleshooting duties in a technology related Help Desk/Call Center environment
with the ability to implement, test, operate and troubleshoot audio and video-conferencing equipment.
Bachelor’s Degree preferred.

Type

Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree

* How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more

Do you live in, or are you willing to relocate to Utah prior to start?
(Open Ended Question)

Applicant Documents

Required Documents

Resume

Cover Letter

List of References

Optional Documents

Open Date

06/18/2026

Requisition Number

PRN45385B

Job Title

Remote Technical Product Support Engineers

Working Title

Remote Technical Product Support Engineers

Career Progression Track

P00

Track Level

P2 - Developing, P1 - Entry Level Pro

FLSA Code

Computer Employee

Patient Sensitive Job Code?

Standard Hours per Week

Full Time or Part Time?

Full Time

Shift

Evening

Work Schedule Summary

Work schedule will be 1 pm – 9 pm, with some variability based on work load and project needs.

VP Area

President

Department

00336 - KUEN/Utah Education Network

Location

Campus

City

Salt Lake City, UT

Type of Recruitment

External Posting

Pay Rate Range

39,000 - 53,000

Close Date

09/17/2026

Priority Review Date (Note - Posting may close at any time)

Apply Now

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