Top 790 Service advocate Jobs in Utah

Medical Support Assistant (MSA) – Remote
MTCI Healthcare Services —Salt Lake City, UT
- $22 - $27 an hour
- Contract
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Day & Night Shift Nurses Needed!
Four Corners Regional Care Center —Blanding, UT
- $24 - $32 an hour
- Full-time
- Skilled nursing facility
- Patient monitoring
- RN License
- Disability insurance
- Health insurance
Quick Apply
Diesel Technology Adjunct Faculty
Davis Technical College —Kaysville, UT
- $21.64 - $28.20 an hour
- Part-time
- Classroom
- Teaching Certification
- Mid-level
Associate Attorney on Partnership Track - Criminal, Corporate, Family, and Civil Lit. Law
Mountain State Attorneys —Salt Lake City, UT
- From $166,400 a year
- Choose your own hours
- Hybrid work
- Background check
- Writing skills
- Mid-level
- Flexible schedule
Quick Apply
1d
Registered Nurse (RN)Emergency Services
Ashley Regional Medical Center —Vernal, UT
- Full-time
- Nursing
- RN License
- Hospital
Quick Apply
Registered Nurse, Medical-Surgical
Ashley Regional Medical Center —Vernal, UT
- Full-time
- Nursing
- RN License
- Hospital
Quick Apply
Registered Nurse(RN)Womens Services
Ashley Regional Medical Center —Vernal, UT
- Full-time
- Nursing
- RN License
- Hospital
Quick Apply
9d
Electrophysiology Technologist
St. Mark's Hospital —Salt Lake City, UT
- Full-time
- Mid-level
- 3 years
- Cardiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
Dental Hygienist
Taylor Dental Care —Sandy, UT
- $46 - $48 an hour
- Part-time
- Dental office
- Mid-level
- In-person
- Health insurance
- Paid time off
Quick Apply
9d
Customer Loyalty Specialist (Logan, UT)
Vivint —Logan, UT
- $17.75 - $19.75 an hour
- No weekends
- 18 years or older
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
Quick Apply
Registered Nurse/LPN - Weekend Day Shift
South Ogden Post Acute —Ogden, UT
- Part-time
- Skilled nursing facility
- RN License
- LPN
Quick Apply
5d
Pharmacist PRN
St. Mark's Hospital —Salt Lake City, UT
- PRN
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
ACT Case Manager
First Step House —Salt Lake City, UT
- Up to $46,353.60 a year
- Full-time
- CPR Certification
- Master of Social Work
- BLS Certification
- Paid holidays
- Health insurance
Quick Apply
Restaurant Service Line Team Lead
Vessel Kitchen —Park City, UT
- From $18 an hour
- 12 hour shift
- Casual dining restaurant
- Fast casual restaurant
- Mid-level
- Employee discount
- Gym membership
Quick Apply
Bilingual (Spanish/English) Professional Mentor "Friend"
Friends of the Children - Utah —Kearns, UT
- $50,000 - $56,000 a year
- Weekends as needed
- Hybrid work
- Spanish
- CPR Certification
- Clean driving record
- Paid parental leave
- AD&D insurance
Registered Nurse(RN)Outpatient Services
Castleview Hospital —Price, UT
- Part-time
- Nursing
- RN License
- PALS Certification
- Disability insurance
- Health insurance
Quick Apply
9d
Commercial Claims Manager
Trucordia —Lindon, UT
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Senior level
- Health savings account
- AD&D insurance
Quick Apply
Director of Meat and Seafood
Harmons Grocery —West Valley City, UT
- Up to $132,700 a year
- Weekends as needed
- Sales
- Computer literacy
- Writing skills
5d
Customer Relationship Advocate Career Development Experience- Salt Lake City, UT
Fidelity Investments —Salt Lake City, UT
- Full-time
- Office
- Analysis skills
- Entry level
- Wellness program
- Disability insurance
CDL-A Team Truck Driver - Dedicated Lane
Covenant Transport —Salt Lake, UT
- $0.74 per mile
- Full-time
- Dedicated
- Clean driving record
- Owner-operator
- Disability insurance
- Health insurance
Quick Apply

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service advocate jobs near utah

Medical Support Assistant (MSA) – Remote

MTCI Healthcare Services
Salt Lake City, UT

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Job Details

Contract
$22 - $27 an hour

Qualifications

Computer operation
Computer literacy
English
High school diploma or GED
Typing
Medical terminology

Full Job Description

Medical Support Assistant (MSA) – Remote
MTCI Healthcare ServicesLocation: Remote (Must reside within 50 miles of Salt Lake City VA Medical Center, Salt Lake City, Utah)
Employment Type: Full-Time
Schedule: Monday – Friday, 8:00 AM – 4:30 PM Mountain Time
Contract: Federal Government Contract
Security Clearance: Background Investigation Required (NACI)
Citizenship: U.S. Citizenship Required
About the Opportunity
Metropol-Tech Consulting Inc. (MTCI) is seeking experienced and customer-focused Medical Support Assistants (MSAs) to support the U.S. Department of Veterans Affairs (VA) Salt Lake City Health Care System. These positions support Veterans by coordinating appointments, managing consults, processing referrals, maintaining medical records, and ensuring timely access to healthcare services. Services are provided remotely and support both the Health Administration Service (HAS) and Office of Community Care. The contract requires 80 full-time Medical Support Assistants supporting VA scheduling and patient care coordination operations.
________________________________________
Position Summary
The Medical Support Assistant serves as the primary scheduler and administrative support professional responsible for coordinating Veteran healthcare services in accordance with VA scheduling policies and procedures. Responsibilities include appointment scheduling, consult management, patient communications, demographic verification, referral processing, and customer service support utilizing VA healthcare systems.
________________________________________
Essential Duties and Responsibilities
Patient Scheduling and Coordination

Schedule, reschedule, and cancel patient appointments.
Perform appointment tracking and follow-up activities.
Conduct pre-appointment and post-appointment patient contacts.
Coordinate patient care services with internal and community healthcare providers.
Ensure Veterans are scheduled in accordance with VA access and scheduling guidelines.

Community Care Support

Coordinate and authorize Veteran care with community providers when services are unavailable or delayed within VA facilities.
Process Community Care consults utilizing HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS).
Advise providers regarding Community Care procedures and eligibility requirements.

Patient Services

Screen and answer incoming telephone calls in a professional and courteous manner.
Respond to inquiries regarding healthcare services and appointment status.
Update and validate patient demographic information.
Serve as a patient advocate by resolving concerns and escalating issues appropriately.
Provide exceptional customer service to Veterans, families, providers, and staff.

Medical Records and Documentation

Process and integrate health and administrative records into VA systems.
Maintain accurate patient information within CPRS and VistA.
Review, track, and respond to electronic consults and referrals.
Ensure compliance with VA documentation requirements and HIPAA regulations.

Technology and Administrative Support

Utilize Microsoft Office Suite including Word, Excel, Outlook, and Teams daily.
Operate VA systems including:

o CPRS (Computerized Patient Record System)
o VistA
o Integrated Scheduling Solution (ISS)
o HSRM
o PPMS
o Consult Tracking Management (CTM)
o Patient Check-In (PCI)

Report system issues to supervisors promptly.

Requirements

Required Qualifications
Candidates must:

Be a U.S. Citizen.
Possess a High School Diploma or GED.
Demonstrate proficiency in written and spoken English.
Possess basic computer skills.
Type a minimum of 50 words per minute.
Have knowledge of basic medical terminology.
Have a minimum of six (6) months of customer service experience.
Be able to successfully pass a VA background investigation and obtain a favorable adjudication.
Be able to work independently in a remote environment.

________________________________________
Preferred Qualifications
Preference will be given to candidates with:

Experience working in healthcare scheduling environments.
Previous Veterans Affairs (VA) experience.
Experience with CPRS, VistA, Cerner, ISS, HSRM, or PPMS.
Community Care referral processing experience.
Medical office, hospital, clinic, or health insurance experience.
Experience working with Electronic Health Records (EHRs).
Knowledge of HIPAA and healthcare privacy regulations.

________________________________________
Required Training
Selected candidates must complete VA-mandated training including:

VA Privacy and Information Security Awareness
HIPAA Privacy Training
Community Care Eligibility Training
Integrated Scheduling Solution (ISS) Training
CPRS Orientation
Consult Toolbox Curriculum
Additional VA scheduling training (up to 17 business days) as assigned.

________________________________________
Performance Expectations
Successful candidates will:

Answer incoming calls within five rings.
Maintain scheduling accuracy and timeliness.
Update no-show appointments within required timeframes.
Maintain current patient demographic information.
Meet productivity and workload standards.
Demonstrate professionalism and exceptional customer service.
Comply with all VA scheduling and Community Care requirements.

________________________________________
Work Environment

100% Remote Position.
Must reside within 50 miles of the Salt Lake City VA Medical Center commuting area.
No routine travel required.
Occasional travel may be necessary for fingerprinting, PIV badge issuance, or equipment pickup at the nearest VA facility.

________________________________________
Equal Opportunity Employer
Metropol-Tech Consulting Inc. (MTCI) is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

Work mode: remote

Apply Now

Refine Your Search

service advocate jobs in utah

Medical Support Assistant (MSA) – Remote

Day & Night Shift Nurses Needed!

Diesel Technology Adjunct Faculty

Associate Attorney on Partnership Track - Criminal, Corporate, Family, and Civil Lit. Law

Registered Nurse (RN)Emergency Services

Registered Nurse, Medical-Surgical

Registered Nurse(RN)Womens Services

Electrophysiology Technologist

Dental Hygienist

Customer Loyalty Specialist (Logan, UT)

Registered Nurse/LPN - Weekend Day Shift

Pharmacist PRN

ACT Case Manager

Restaurant Service Line Team Lead

Bilingual (Spanish/English) Professional Mentor "Friend"

Registered Nurse(RN)Outpatient Services

Commercial Claims Manager

Director of Meat and Seafood

Customer Relationship Advocate Career Development Experience- Salt Lake City, UT

CDL-A Team Truck Driver - Dedicated Lane

I want to receive the latest job alert for service advocate in utah

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