Top 4308 Support manager Jobs in Utah

Helpdesk Manager
Waterford.org —Taylorsville, UT
- $92,576 - $120,000 a year
- Full-time
- Remote
- Google Workspace
- Computer Science
- 5 years
- Health savings account
- Disability insurance
11d
Mgr,Strategic Accounts
CVS Health —Utah
- $54,300 - $145,860 a year
- Full-time
- Remote
- Writing skills
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
12d
Manager, HRBP
Stryker —Salt Lake City, UT
- $107,700 - $179,600 a year
- Full-time
- Bachelor of Science
- Senior level
- 4 years
- Health savings account
- AD&D insurance
Practice Manager
Shriners Hospitals for Children —Salt Lake City, UT
- $118,476.80 - $177,715.20 a year
- Full-time
- 18 years or older
- Mid-level
- Master's degree
Quick Apply
Relationship Manager
Sunwest Bank —Sandy, UT
- $150,000 - $175,000 a year
- Microsoft Excel
- Computer literacy
- Mid-level
Quick Apply
Manager, HR Consulting Services
BambooHR —Draper, UT
- Holidays
- Remote
- Background check
- Google Workspace
- Analysis skills
- Disability insurance
- 401(k)
Quick Apply
Program Managers
University of Utah —Salt Lake City, UT
- $60,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Research
- Mid-level
- Retirement plan
Operations Manager (SLC)
CLEAR - Field —Salt Lake City, UT
- $72,000 - $92,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Supervisor, Student Records
Western Governors University —Salt Lake City, UT
- $70,000 - $115,600 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Health savings account
- Paid holidays
Practice Manager II
Heart Ctr Lone Peak Hospital —Draper, UT
- Full-time
- 3 years
- Experience equivalent to degree accepted
- Senior level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Manager Customer Service
Graybar Electric Company, Inc. —Salt Lake City, UT
- From $85,000 a year
- Full-time
- 5 years
- Mid-level
- Mentoring
- Profit sharing
- Paid holidays
Quick Apply
9d
Site Manager 3
Northrop Grumman —Magna, UT
- $137,800 - $206,600 a year
- Overtime
- Customer service
- Master's degree
- 8 years
- Paid holidays
- Disability insurance
Program Manager - Continuum of Care CoC - Time Limited
Salt Lake County —Salt Lake City, UT
- $80,000 - $86,000 a year
- Word processing
- Research
- Mid-level
- Health savings account
- Disability insurance
Sr. Program Lead, Professional Education, CKMH
American Heart Association —Salt Lake City, UT
- $84,400 - $113,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Fair chance
- Wellness program
- Paid holidays
Traveling Task Force Hotel Manager
Structure Hospitality —Salt Lake City, UT
- $60,000 - $65,000 a year
- Hotel
- Travel
- Senior level
Quick Apply
Program Managers
University of Utah Health —Salt Lake City, UT
- $60,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Research
- Office
- Retirement plan
Supervisor IT Support / IT Project Management
Alpine School District —American Fork, UT
- $45.15 - $71.67 an hour
- Contract
- Research
- Mid-level
- Office
Medical Cannabis Program Manager I
State of Utah —Taylorsville, UT
- $34.05 - $56.51 an hour
- Full-time
- Background check
- No background check
- Pass drug screening
11d
HR Manager
AMPLIFY GROUP LLC —Lehi, UT
- $80,000 - $95,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Mid-level
Quick Apply
Center Operations Manager 1
Octapharma —Salt Lake City, UT
- Extended hours
- Computer literacy
- Mid-level
- Office
- Wellness program
- Health savings account

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Helpdesk Manager

Waterford.org -
Taylorsville, UT

Apply Now

Job Details

Full-time
$92,576 - $120,000 a year
11 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Life insurance

Qualifications

Endpoint Security
Managing technical support teams
Mobile device support
Managing teams in a customer support role
Team leadership
macOS support
Enterprise software
Incident management software
Public Cloud
Windows
Supervising experience
Cloud service support
Productivity software support
Azure AD
Customer support ticket management
macOS administration
macOS
UEM
Productivity software
Identity and access management (IAM) solutions
Intune
Active Directory management
IT department experience
Ticketing system technical support

Full Job Description

#LI-remote

Location: Salt Lake City, UT (Hybrid as business needs require)

Position Summary

The Help Desk Manager is responsible for leading Waterford.org's IT Service Desk operations, ensuring exceptional technical support for employees while continuously improving service delivery, operational efficiency, and customer satisfaction. This role provides leadership for the Help Desk team, establishes service management best practices, develops team members, and partners closely with other IT functions to ensure reliable technology services that support Waterford's mission of delivering high-quality educational experiences.

The ideal candidate is an experienced people leader who combines strong technical knowledge with outstanding communication, coaching, and process improvement skills. This individual is passionate about creating a customer-first support culture while leveraging automation, documentation, and analytics to improve service quality.

Key Responsibilities

Service Desk Leadership

Lead, mentor, and develop the Help Desk team through coaching, performance management, and career development.
Foster a positive, collaborative, and customer-focused support culture.
Manage daily service desk operations, ensuring timely resolution of incidents and service requests.
Monitor workloads and staffing to maintain service levels and operational efficiency.
Conduct regular one-on-one meetings, performance evaluations, and professional development planning.
Ensure outstanding customer service for all employees and stakeholders.
Drive continuous improvement of service quality and end-user satisfaction.
Manage escalated technical issues and facilitate resolution across IT teams.
Establish and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Analyze trends to identify recurring issues and implement long-term solutions.
Develop and maintain IT service management processes following industry best practices.
Create and maintain knowledge base articles, technical documentation, and user guides.
Identify opportunities for automation to reduce repetitive work and improve response times.
Standardize support procedures to improve consistency and efficiency.
Participate in change management and operational readiness for new technology deployments.

Technical Operations

Oversee support for Windows, macOS, mobile devices, Google Workspace, Microsoft 365, Azure Active Directory, Intune, conferencing technologies, and enterprise applications.
Coordinate endpoint provisioning, lifecycle management, and asset tracking.
Ensure software deployment, patching, and device management processes are followed.
Partner with Infrastructure, Security, and Development teams on cross-functional initiatives.
Assist during major incidents and coordinate communication with stakeholders.

Security & Compliance

Ensure Help Desk practices align with Waterford's Information Security Management System (ISMS).
Support ISO 27001 compliance efforts and security awareness initiatives.
Promote secure identity management, access control, and endpoint security best practices.
Participate in audits and documentation related to IT operations and compliance.

Reporting & Metrics

Produce regular operational reports and dashboards for IT leadership.
Monitor ticket volume, response times, resolution metrics, customer satisfaction, and team performance.
Use data to identify improvement opportunities and recommend operational enhancements.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, or a related field is preferred.
Equivalent combinations of professional experience, technical certifications, and demonstrated leadership will be considered in lieu of a degree.
5+ years of progressive IT support experience.
2+ years leading or supervising technical support teams.
Strong knowledge of Windows, macOS, mobile device management, and modern endpoint administration.
Experience supporting cloud productivity platforms such as Google Workspace and Microsoft 365.
Experience with Azure Active Directory / Microsoft Entra ID and endpoint management solutions such as Microsoft Intune.
Familiarity with ITSM platforms and ticket management systems.
Excellent written and verbal communication skills.
Strong organizational, analytical, and problem-solving abilities.
Demonstrated ability to prioritize competing demands in a fast-paced environment.
Proven commitment to customer service excellence.

Preferred Qualifications

Experience working within nonprofit, education, or SaaS organizations.
Experience supporting ISO 27001 or other security compliance frameworks.
Familiarity with Jira, Confluence, Salesforce, AWS, and cloud-based enterprise applications.
Experience implementing service management improvements and automation.
ITIL Foundation certification or equivalent service management experience.
Industry certifications such as Microsoft, Google Workspace, CompTIA A+, Network+, or Security+ are a plus.

Why Join Waterford.org?

At Waterford.org, technology plays a critical role in advancing our mission to ensure every child has access to high-quality early learning experiences. As Help Desk Manager, you'll lead a talented team dedicated to delivering exceptional technology support while helping shape the future of IT services across the organization. Your leadership will directly impact the employee experience and enable the technology that supports educators, families, and children nationwide.

About Waterford.org

Waterford.org provides PreK through 2nd grade reading, math, and science programs that children can use wherever they learn. Our programs help children reach critical milestones by 3rd grade, laying the foundation for their future success. Waterford.org serves over 200,000 children across 42 states every year.

Working at Waterford.org

Waterford.org team members are located across the United States and primarily work from home. We anticipate this full-time, salaried position will pay $92,576 - $120,000 per year depending on the education, experience and skill level of the individual we hire. We also offer a phenomenal benefits package that includes fully paid primary premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering.

Waterford.org Employee Growth & Applications

At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team.

Equal Opportunity Employer

Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Apply Now

Refine Your Search

support manager jobs in utah

Helpdesk Manager

Mgr,Strategic Accounts

Manager, HRBP

Practice Manager

Relationship Manager

Manager, HR Consulting Services

Program Managers

Operations Manager (SLC)

Supervisor, Student Records

Practice Manager II

Manager Customer Service

Site Manager 3

Program Manager - Continuum of Care CoC - Time Limited

Sr. Program Lead, Professional Education, CKMH

Traveling Task Force Hotel Manager

Program Managers

Supervisor IT Support / IT Project Management

Medical Cannabis Program Manager I

HR Manager

Center Operations Manager 1

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