Top 5 Warranty administrator Jobs in Utah

Warranty Administrator
ICM Solutions LLC —Murray, UT
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
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- Full-time
- Clean driving record
- Dealership
- Pass drug screening
- Paid time off
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Warranty Administrator

ICM Solutions LLC -
Murray, UT

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Job Details

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Data reporting
Metrics Reporting
Warranty issues management
Technical Proficiency

Full Job Description

Description:

ICM Solutions is a leading provider of heavy equipment solutions and aftermarket support for crushing, screening, and materials processing throughout the Mountain West. We are seeking a customer focused Warranty Administrator to manage the end-to-end warranty claim process for ICM’s eight locations in Utah, Nevada, Arizona, California, and Idaho. This role serves as the central point of coordination between customers, technicians, manufacturers (OEMs), the sales team, and ICM’s parts department to ensure accurate, timely, and compliant warranty submissions and reimbursement.

The ideal candidate has strong attention to detail, is familiar with OEM warranty structures, and thrives in a fast-paced environment requiring cross-functional communication and process ownership.

This is an on-site position — you must be available to work in the office Monday through Friday.

Key Responsibilities

Monitor the warranty inbox and prioritize incoming requests
Coordinate warranty claims from start to finish, including submission and follow-up
Communicate with customers, technicians, sales, parts, and manufacturers throughout the claim process
Open and manage service work orders related to warranty repairs
Schedule warranty repairs and ensure timely completion of work
Review service documentation (labor, parts, reports) for accuracy before claim submission
Gather and organize required documentation (invoices, photos, reports, etc.)
Submit claims within required timelines and according to OEM guidelines
Track claim status and maintain accurate records of claims and service history
Work with manufacturers to resolve approved, pending, or denied claims
Partner with the parts team to track warranty parts and returns
Interpret warranty coverage and explain decisions to internal teams and customers

Requirements:

2+ years of experience in warranty administration, service coordination, or dealership operations (heavy equipment, construction, or industrial preferred)
Understanding of warranty processes, claim lifecycle, and documentation requirements
Excellent attention to detail and organizational skills
Proven ability to manage multiple priorities and deadlines
Strong written and verbal communication skills
Proficiency with ERP/service systems and Microsoft Office (Excel, Outlook)

Preferred

Experience working with heavy equipment OEMs and warranty systems
Familiarity with service/write-up processes, technician labor coding, and parts workflows
Knowledge of mechanical systems or technical service operations
Experience analyzing warranty data and reporting metrics

Why ICM Solutions?

Fast-growing company with big ambitions—to be the best crushing, underground mining rebuild, and white paving dealer in North America.
Strong, people-focused culture where your work truly makes an impact.
Competitive benefits: PTO, medical/dental/vision/life insurance, 401(k) with company match, and more.

__________________________________________________________________________________________________________________
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

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warranty administrator jobs in utah

Warranty Administrator

Warranty Administrator

Warranty Administrator

Program Administrator

Maintenance Supervisor Nights

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