Top 6 Help desk analyst Jobs in Utica, Ny

Help Desk Analyst
Utica First Insurance Company —Oriskany, NY
- $45,000 - $55,000 a year
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
2d
System Administrator II
Arcfield —Rome, NY
- $64,011.63 - $111,303.81 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
7d
SYSTEMS ANALYST
Oneida Health —Oneida, NY
- $21 - $30 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Systems Engineer III
Arcfield —Rome, NY
- $88,874.63 - $153,517.58 a year
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
- Paid holidays
- Disability insurance
6d
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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System Administrator II
Arcfield —Rome, NY
For example, application of software patches, firmware updates, PKI certificate continuity, backup/restore functionality, audit management, and software license…
$64,011.63 - $111,303.81 a year
7d
Network Administrator II (NYHELP Program) (Information Technology)
Oneida County —Utica, NY
Possession of a valid New York State driver’s license at time of appointment. Additional study in the field of computer science, data processing, etc. from a…
$59,138 a year
5d

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help desk analyst jobs near utica, ny

Help Desk Analyst

Utica First Insurance Company -
Oriskany, NY

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Job Details

$45,000 - $55,000 a year
2 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
401(k) matching
Life insurance

Qualifications

Windows
Internal employee customer service
Windows Server administration

Full Job Description

Oriskany, NY

Description

Job Summary

The Help Desk Analyst role is responsible for providing timely and effective resolution of hardware, software, network, and application issues to ensure minimal disruption to business operations. The analyst supports core insurance systems, including policy administration, claims management, underwriting, and billing platforms—while delivering high-quality customer service to internal employees, agents, and business partners.

Reports To: Director of Information Technology

Duties/Responsibilities

Provide first level technical support to end users for PC/Server hardware, desktop/workstation software upgrades, desktop problem resolution and systems support. MS Windows 11 desktop environment, MS Office 365 environment.
Provide Helpdesk support to external users (Utica First agents and business partners) for implementation setup, problem resolution, usage of our website and externally available information systems.
Administer Helpdesk customer support systems software for call in and internal support requests.
Maintain PC hardware and software for the IT Department.
Knowledge of Anti-Virus applications
Provide assistance with system upgrades and maintenance of local area network.
Perform network operations and limited network administrational and monitoring duties with data entry functions to update files and maintain systems. Requires basic knowledge of MS Windows Server systems.
Cross train and be able to perform tasks to verify completion of system backups and computer operations as described in operation manual as needed.
Requires strong customer service skills and positive attitude.
Ability to work in a team environment with minimal direction.
One or more years’ experience in technical support in a similar environment.
Must be disciplined, highly detailed oriented and reliable with good organizational and problem-solving skills.

Requirements

Required Skills/Abilities

Microsoft certifications are a plus.
Excellent project management, written and oral communications skills desired. The ability to work collaboratively and as part of a team is essential.
Strong analytical and problem-solving skills.
The ability to work remotely is possible for a candidate with the right skill set.
Sensitivity to accuracy, timeliness, and professionalism is imperative.

Education and Experience

Associates Degree in Computer Science or related field preferred or equivalent experience.
Continued educational development in Insurance, Software Quality or Requirements Development a plus.

Physical Requirements

This position requires the ability to sit for extended periods while working at a computer, both in a home and office environment. The role involves frequent use of a headset, keyboard, mouse, and other standard office equipment. Occasional movement within the office may be required, such as walking to meetings or accessing shared equipment.

Utica First Offers:

Competitive starting salary
Medical (first of following month)
Dental
Vision
Life and Disability Insurance
Company paid LTD
Flexible Spending Accounts
Health Savings Accounts
Matching 401(k) Plan
Roth 401k Plan
Bonus program
Generous Vacation, Sick and Personal Leave
Generous holidays (to include Birthday)
Business casual environment

Pay Range:

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Utica First’s total compensation package for employees.

Salary Description

$45,000 to $55,000 annually

Apply Now

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help desk analyst jobs in utica, ny

Help Desk Analyst

System Administrator II

SYSTEMS ANALYST

Systems Engineer III

Epic Healthy Planet Analyst II

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