Top 845 customer service representative Jobs in utica, mi

Customer Account Coordinator - Manufacturing
Medbio - Clinton Township —Clinton Township, MI
- $22 - $33 an hour
- Full-time
- ERP systems
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Account Coordinator
Ulliance —Troy, MI
- Full-time
- Hybrid work
- Mid-level
- Master's degree
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative / Sales
Sunnyside Medicare —Utica, MI
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Veterinary Onboarding Specialist
Snout, Inc —Troy, MI
- $55,000 - $60,000 a year
- Full-time
- Background check
- Customer service
- Clinic experience
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Representative / Sales
Sunnyside Medicare —Auburn Hills, MI
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Client Service Associate
Stonebridge Financial Partners —Troy, MI
- From $65,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Destaco —Auburn Hills, MI
- $45,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Rochester Hills, MI
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
5d
Client Service Representative
NFP Corp —Sterling Heights, MI
- $45,000 - $57,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
Information Referral Specialist
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Highland Park, MI
- $22 - $24 an hour
- Monday to Friday
- Mid-level
- Bachelor's degree
- Travel
Information Referral Specialist
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Detroit, MI
- $22 - $24 an hour
- Monday to Friday
- Mid-level
- Bachelor's degree
- Travel
Office Support Assistant & Customer Service
Thrifty Florist —Southfield, MI
- $15 an hour
- Full-time
- Microsoft Word
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate
Walgreens —Shelby Charter Township, MI
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
10d
Customer Service Representative
Planet Fitness —Shelby Twp, MI
- $14.50 an hour
- 18 years or older
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Customer Service Associate I
Dollar Tree —Shelby Charter Township, MI
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Customer Service Associate
THE UPS STORE 7887 —Shelby Charter Township, MI
- $14 - $18 an hour
- Part-time
- Inventory management
- Customer service
- Basic math
Quick Apply
Customer Service Representative
TruGreen —Macomb, MI
- $16.50 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Penn Engineering —Shelby Charter Township, MI
- $20 - $24 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
10d
Fraud Intake Specialist
Flagstar Bank —Troy, MI
- $18.56 - $29.28 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
Customer Service Representative
North West Labs —Sterling Heights, MI
- $18 - $22 an hour
- Full-time
- Writing skills
- Analysis skills
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
1d

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Customer Account Coordinator - Manufacturing

Medbio - Clinton Township -
Clinton Township, MI

Quick Apply

Job Details

Full-time
$22 - $33 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Referral program

Qualifications

Customer returns handling
ERP systems
Microsoft Office
Manufacturing facility
Productivity software
Video conferences (communication methods)
Manufacturing
Associate's degree
Manufacturing company experience

Full Job Description

Summary of Function:

The Customer Service Representative manages customer accounts, coordinating communications and fostering relationships to support satisfaction, retention, and growth. They oversee sales order management, forecast entry, and lead the price adjustment process. This role advocates for the voice of the customer internally, drives issues resolution, and collaborates across departments to ensure successful delivery of Medbio products and services.

Major Duties and Responsibilities:

· Serve as the primary point of contact for assigned customer accounts via email, phone, and virtual meetings, building strong and positive relationships.

· Actively engage in customer virtual calls with professional on-camera presence and participate in on-site visits as needed

· Represent the voice of the customer in internal meetings, advocating for their needs, expectations, and feedback and drive issue resolution for customer concerns, complaints, returns, and product issues.

· Maintain accurate records of customer interactions and transactions using the ERP and CRM systems, as well as customer portals, when necessary.

· Responsible for sales order management, including initiating and overseeing the customer purchase order process, conducting contract reviews, confirming orders, managing order changes and customer returns, and identifying and resolving any order discrepancies or abnormalities.

· Manage and review open order reports with the management/operations team, collaborating with internal departments to understand and communicate the delivery status of outstanding orders; communicate any changes to the committed delivery schedule to customers in a timely manner.

· Provide customer-directed shipment requirements such as schedule, quantities, destination, transportation method, special instructions, and communication as necessary across departments.

· Gather forecasts from assigned customers, review for accuracy and consistency with historical trends and current business conditions, and enter the data into the ERP system.

· Evaluate and recommend pricing for current production parts based on material cost fluctuations and other relevant factors, ensuring proposed changes are aligned with company strategy and submitted for management approval.

· Develop a strong understanding of assigned customers’ parts, programs, markets, and product categories for each part in production, while actively learning about customer needs and priorities to strengthen relationships, identify new business opportunities, and support effective account management.

· Collaborate with Operations, Shipping, Production, Quality, Tooling, Sales, Finance, and Engineering personnel to guarantee the best customer experience.

· Maintain a clean, neat, professional, and safe work environment.

· Support and adhere to corporate mission, vision, and value statements and policies.

· Perform other duties as assigned by Sales Management.

Organizational Relationships:

Directly reports to the Customer Service Manager, while working closely with production management, engineering, and sales. Needs to be a team player and work closely with entire Medbio team.

Experience and/or Educational Requirements:

Education

Associate’s degree in applicable field or applicable industry experience required.

Experience

· 3+ years of experience as a Customer Service Representative or in a similar customer-facing role.

· Previous experience in a manufacturing setting.

· Proficiency with Microsoft Office Suite.

· Experience with CRM and ERP systems preferred.

Skills & Competencies

· Strong communication, negotiation, and interpersonal skills.

· Excellent organizational and time-management abilities.

· Attention to detail, proactive problem-solving, and follow-through.

· Ability to work collaboratively in a cross-functional, fast-paced environment.

· A commitment to providing outstanding customer service that builds trust and long-term relationships.

Physical Requirements:

Must be able to work and perform what would be considered standard practices for this type of positions in the industry.

Pay: $22.00 - $33.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance

Education:

Associate (Required)

Experience:

customer service representative: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in utica, mi

Customer Account Coordinator - Manufacturing

Account Coordinator

Customer Service Representative / Sales

Veterinary Onboarding Specialist

Customer Service Representative / Sales

Client Service Associate

Customer Service Representative

Bilingual Multi-Location Customer Service Specialist (Spanish)

Client Service Representative

Information Referral Specialist

Information Referral Specialist

Office Support Assistant & Customer Service

Customer Service Associate

Customer Service Representative

Customer Service Associate I

Customer Service Associate

Customer Service Representative

Customer Service Representative

Fraud Intake Specialist

Customer Service Representative

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