Assistant Rental Manager
Miner Realty & Property Management LLC
Location: Rome, New York
Position: Full-time, in-office with local property visits
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.
Compensation: $17-$20 per hour plus bonuses, based on experience
Weekends and holidays off
About Miner Realty
Miner Realty & Property Management LLC is a locally owned real estate and property management company serving Rome, Oneida County, and Central New York.
Our team is hardworking, down-to-earth, and committed to honest communication, professionalism, integrity, and excellent service. We work closely with rental property owners, tenants, contractors, vendors, and local professionals to help properties operate efficiently and residents receive responsive service.
The Position
We are seeking a dependable, organized, and proactive Assistant Rental Manager to support the daily operations of our rental portfolio.
This is a hands-on position that combines office administration, tenant communication, rental coordination, maintenance follow-up, property inspections, and recordkeeping. The Assistant Rental Manager will work closely with the Rental Manager and company leadership to help maintain positive tenant relationships, reduce vacancies, coordinate property needs, and keep rental records accurate and up to date.
The ideal candidate is comfortable working with the public, managing multiple priorities, solving problems, and following through until each task is completed.
Primary Responsibilities
- Respond to rental inquiries by telephone, email, and online messaging.
- Provide approved information about available rental properties and application procedures.
- Schedule rental showings, inspections, move-ins, move-outs, and property appointments.
- Assist with marketing available rental units, including updating listings, photographs, property details, and availability.
- Receive and process rental applications according to company policies and applicable requirements.
- Assist with verifying applicant information, rental history, employment, income documentation, and references.
- Maintain accurate applicant, tenant, lease, property, and vendor records.
- Prepare leases, renewals, notices, checklists, and other rental documents for review and approval.
- Coordinate lease signings, security deposits, keys, move-in instructions, and required documentation.
- Conduct or assist with move-in, move-out, and routine property inspections.
- Take clear photographs and maintain written documentation of property conditions.
- Receive tenant maintenance requests and enter them into the company’s management system.
- Help determine the urgency of maintenance requests and route them to the appropriate manager, contractor, or vendor.
- Schedule contractors and vendors, provide access information, and follow up on open work orders.
- Communicate maintenance updates to tenants, owners, managers, and vendors.
- Assist with coordinating apartment turnovers, cleaning, repairs, inspections, and preparation for new tenants.
- Track lease expiration dates, renewals, rent balances, maintenance items, inspection schedules, and other important deadlines.
- Send approved reminders and follow-up communications regarding rent, lease documents, appointments, and tenant responsibilities.
- Assist with collecting and organizing vendor estimates, invoices, receipts, photographs, and completed-work documentation.
- Help prepare rental reports, occupancy updates, maintenance summaries, and other management information.
- Maintain professional and respectful communication with tenants, applicants, property owners, vendors, and members of the public.
- Follow company policies relating to applicant screening, confidentiality, documentation, safety, and fair housing.
- Assist the Rental Manager with daily priorities, special projects, and other rental operations as needed.
This position does not include negotiating lease terms, providing legal advice, or performing activities that require a real estate license unless the employee is properly licensed and authorized to do so.
Qualifications
- At least one year of experience in property management, rentals, real estate, office administration, housing, maintenance coordination, hospitality, or customer service is preferred.
- Strong organizational skills and consistent follow-through.
- Excellent written and verbal communication skills.
- Professional and respectful when communicating with tenants, applicants, owners, contractors, and the public.
- Ability to manage multiple work orders, appointments, deadlines, and follow-up items at the same time.
- Comfortable handling difficult conversations and resolving problems calmly and professionally.
- Strong attention to detail when preparing documents, entering information, and maintaining records.
- Proficiency with email, online calendars, Microsoft Office or Google Workspace, and basic spreadsheets.
- Ability and willingness to learn property management, rental-listing, document-management, and communication software.
- Ability to take clear property photographs and prepare accurate inspection notes.
- Good judgment when handling confidential applicant, tenant, owner, and financial information.
- Ability to work independently while also communicating effectively with managers and team members.
- High school diploma or equivalent required.
- A current New York real estate license is preferred but not required.
- Must have a valid driver’s license.
- Must be able to travel locally to rental properties during the workday.
- Must be able to perform on-site property visits and inspections, with reasonable accommodation.
- Must be able to work in the Rome office Monday through Friday from 8:00 a.m. to 5:00 p.m.
What We Offer
- A consistent Monday-through-Friday schedule.
- Weekends and holidays off.
- A professional, locally focused work environment.
- A supportive, hands-on team.
- A position with variety, responsibility, and opportunities for professional growth.
- Employee discounts.
- In-house educational training on real estate investing and retirement strategies.
- Quarterly bonuses paid based on vacancy rate and performance
How to Apply
Please apply through this posting and include a current résumé.
As part of your application, answer the following question in three to five sentences:
A tenant reports a maintenance problem, a contractor has not returned your call, and you have two move-in appointments scheduled for the same afternoon. How would you organize and prioritize these responsibilities?
Miner Realty & Property Management LLC is an equal opportunity employer. Applicants will be considered without regard to any status protected by applicable federal, state, or local law.
Pay: $34,000.00 - $40,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Application Question(s):
- How many years of experience do you have in property management, leasing, real estate, housing, maintenance coordination, hospitality, office administration, or a related customer-service position?
- Which property-management, CRM, spreadsheet, scheduling, work-order, or document-management programs have you used? If you have not used any, please write “None.”
- A tenant reports that the heat is not working, a contractor has not returned your call, and you have two move-in appointments scheduled for the same afternoon. In three to five sentences, explain how you would prioritize the situation and communicate with everyone involved.
Shift availability:
Ability to Commute:
- Rome, NY 13440 (Required)
Work Location: In person
