Top 6 Customer support & client services managers Jobs in Utica, Ny

Clinical Workforce Management Lead
Mohawk Valley Health Systems —Utica, NY
- $75,000 - $105,000 a year
- 8 hour shift
- 5 years
- Finance
- Bachelor's degree

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Clinical Workforce Management Lead

Mohawk Valley Health Systems -
Utica, NY

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Job Details

Full-time
$75,000 - $105,000 a year

Qualifications

Spreadsheets
HR analytics
Metrics Reporting
Data summary reports
Excel data analysis

Full Job Description

Job Summary

The Workforce Management Lead is responsible for overseeing workforce management operations including scheduling, time and attendance administration, labor productivity monitoring, workforce analytics, staffing optimization, and workforce planning. This role ensures workforce data aligns with organizational budgets, staffing plans, census-driven demand, and labor productivity targets. The position serves as a key partner to operational leaders, Finance, Payroll, and HR in driving labor efficiency, workforce compliance, and informed staffing decisions.

Core Job Responsibilities

Lead the administration, optimization, and continuous improvement of workforce management scheduling tools and processes
Maximize workforce management system functionality to operationalize organizational alignment, budget ex-pectations, goals, and objectives through scheduling, staffing optimization, labor forecasting, self-scheduling, shift bidding, open shift management, attendance management, objectives and workforce analytics
Evaluate schedule effectiveness and identify opportunities to improve staffing coverage, reduce overtime, minimize agency utilization, and optimize labor and financial resources
Develop labor forecasts for productivity and staffing recommendations based on historical trends, census pro-jections, industry benchmarks, and operational demand.
Evaluate departmental labor productivity metrics to ensure efficient workforce management. Analyze staffing levels against staffing recommendation, determine gaps, and make recommendations to eliminate gaps or re-adjust
Provide education and consultation to leaders on scheduling best practices, labor management principles, staffing methodologies, and workforce optimization strategies.
Build a reporting mechanism for workforce management dashboards, labor productivity reports, staffing ana-lytics, and executive-level workforce metrics.
Lead workforce management system testing, upgrades, implementations, and new functionality deployment.
Develop and maintain workforce management policies, procedures, and training materials.
Evaluate compliance with organizational scheduling policies, labor agreements, and applicable regulatory re-quirements
Performs other duties as required.

Education/Experience Requirements

REQUIRED:

Bachelor's Degree in Business Administration, Human Resources, Healthcare Administration, Finance, Information Systems, a related field or equivalent experience.
5 years of workforce management, time and attendance, payroll, HRIS, labor analytics, scheduling, or healthcare operations experience.
Advanced Microsoft Excel, reporting, and workforce analytics experience.

PREFERRED:

Experience with Dayforce, Infor Workforce Management, UKG/Kronos, or similar workforce management platforms.
Experience in Healthcare.
Experience supporting labor budgeting and productivity programs.
Knowledge of census-based staffing models and workforce forecasting.

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 98457
Department HUMAN RESOURCES
Shift Days
Shift Hours Worked 8.00
FTE 1
Work Schedule SALARIED GENERAL
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $75,000-$105,000

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customer support & client services managers jobs in utica, ny

Clinical Workforce Management Lead

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Job Summary

Core Job Responsibilities

Education/Experience Requirements

Licensure/Certification Requirements

Disclaimer

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