Who We Are:
With an exceptional legacy passed on from its predecessors spanning all the way back to 1933, the LeadCar Honda Yorkville team brings a proven track record combined with an unmatched reputation for quality in the Utica, NY market area.
If you are ready to take your career to the next level, we are looking for an Assistant Service Manager – Internal Operations to join our team. Apply today! To learn more about our company, please visit www.leadcar.com.
What We Offer:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more!
- 401(K) Retirement Plan
- Paid Time Off
- Paid Holidays
- Employee Discounts
- Continued training through the Company
Job Type: Full-time
Compensation: The wage range for this role is $22.00 to $25.00 per hour. Hourly wage is just one part of our total rewards package which additionally includes performance bonuses for eligible roles and competitive benefits.
The Opportunity – Assistant Service Manager – Internal Operations
We are seeking an Assistant Service Manager to join our team! This position follows the leadership of the Service Manager to help run efficient and profitable daily service department operations, ensuring efficient workflow, exceptional customer service, and adherence to company standards. This position does so through supporting productive staffing, customer retention, cost controls, appropriate margins, achievement of objectives, and maintenance of all records.
This role partners closely with variable operations department management, service technicians and service advisors to coordinate repairs, manage scheduling, and resolve customer concerns in a timely, professional manner, with a special focus on managing all internal repair orders from acquisition through frontline-ready status. The position also assists in driving departmental performance by monitoring key metrics, maintaining quality control, and supporting continuous process improvement initiatives.
Primary Responsibilities
- Manage Internals Process from start to finish:
- Serves as the primary liaison between Sales and Service for all Company-owned inventory-related repairs.
- Prioritize vehicles based on inventory age, sales demand, and dealership objectives.
- Monitor and find ways to reduce vehicle reconditioning cycle times without compromising quality.
- Ensure all required maintenance, safety inspections, and recall repairs are completed.
- Maintain quality standards on all internal repairs and reconditioning work.
- Track and communicate vehicle status to appropriate departments throughout the reconditioning process.
- Direct and schedule the activities of internal technicians and detail personnel.
- Work closely with the Parts Department to ensure timely parts availability. Monitor backorders and seek alternative solutions when necessary and available.
- Coordinate outside vendor repairs when required.
- Review and approve internal repair estimates.
- Monitor reconditioning expenses and identify cost-saving opportunities.
- Ensure repairs are completed efficiently while maintaining quality standards.
- Track average reconditioning cost per vehicle.
- Perform final inspections prior to vehicle release.
- Ensure all repair order documentation is complete and accurate.
- Assist in the daily management of the service department, ensuring efficient workflow, technician productivity, and timely completion of repair orders.
- Provide exceptional customer service by greeting customers, assessing service needs, communicating repair recommendations, and resolving concerns in a professional manner.
- Support service advisors and technicians by coordinating repair schedules, monitoring work in progress, and helping prioritize workload to maximize efficiency.
- Review and monitor repair orders for accuracy, completeness, warranty compliance, and proper documentation before finalization.
- Maintain consistent communication with customers regarding vehicle status, repair timelines, costs, and any additional service recommendations.
- Assist with department performance goals by helping drive customer satisfaction, labor sales, maintenance package sales, and overall service department profitability.
- Ensure compliance with dealership policies, manufacturer requirements, and safety regulations, promoting a safe and professional work environment.
- Help train, coach, and develop service department staff, providing guidance on processes, customer service standards, and operational best practices.
- Address and resolve customer concerns or service-related issues promptly, escalating matters when necessary to maintain positive customer relationships.
- Collaborate with parts, sales, and accounting departments to ensure seamless operations and a positive customer experience throughout the dealership.
Supervisory Responsibilities: This role includes employee direct reports in the following departments:
- Detail
- Internal/Reconditioning Service Technicians
What We Are Seeking:
Education and Experience:
- High School Diploma or GED required.
- Prior experience in automotive service operations, service advising, service management, or dealership environments required.
Other Knowledge, Skills and Abilities:
- Strong understanding of vehicle maintenance, repair processes, warranties, and manufacturer service requirements required.
- Exceptional interpersonal, conflict-resolution, and customer relationship management skills.
- Ability to explain technical information and repair recommendations clearly to customers.
- Demonstrated ability to lead, motivate, and support service advisors, technicians, and departmental staff.
- Strong coaching and problem-solving abilities in a fast-paced environment.
- Ability to manage multiple priorities, monitor workflow, and maintain attention to detail while meeting deadlines.
- Strong administrative and time-management skills.
- Proficiency with dealership management systems (DMS), service scheduling platforms, repair order processing, and Microsoft Office applications.
- Ability to analyze reports and data to improve departmental performance.
- Valid driver's license with an acceptable driving record required.
We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.
We will endeavor to make reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing [email protected].
