We are seeking a dynamic and motivated Field Service Technician to join an
innovative, global AgTech company. Phytech is cutting-edge and backed up by a
team of professionals who are dedicated to one, solitary goal - making growers
more successful.
Job Summary
The Field Service Technician plays a crucial role in providing technical support and
service to customers in the AgTech industry. This position involves traveling to
customer sites, conducting equipment installations, troubleshooting,
maintenance, and removal/relocation of equipment. This role serves as a key
liaison between back office support and its customers, ensuring customer
satisfaction and contributing to the overall success of the organization.
Job description
- Provide fast and efficient customer service to end-users
- Provide system installations, maintenance and troubleshooting of hardware
- Work closely with technical support team to solve technical issues
- Report accurate status of all required tasks
- Complete regular daily-assigned outdoor field work
- Adhere to geographic mobility between multiple locations per day
- Other duties, as assigned
Job requirements
- Strong technical skills and problem-solving aptitude to effectively troubleshoot and resolve complex machinery and equipment issues
- Excellent verbal and written communication skills for clear reporting and effective customer interactions
- Possession of a valid driver's license and strong navigational skills to travel to customer site
- Physical capability to pull, push, and lift objects weighing up to 75 lbs, as necessary for equipment installations and maintenance
- Ability to stand, bend, and stoop for extended periods during equipment maintenance
- Willingness and ability to work outdoors in varying weather conditions, including heat, cold, rain, and dusty environments
- Proficiency in navigating uneven terrain as required
- Competence in safely and effectively operating hand power tools, agricultural machinery, and vehicles
- Work autonomously, with little guidance
- Complete assigned tasks under time requirements and seasonal constraints
- Strong customer orientation and service focus
- Full-time work commitment to meet the demands of the role
Preferred
- Bilingual - English/Spanish
- Hands-on agricultural experience
Benefit offerings
- Well-defined career path in a growing AgTech industry
- High degree of autonomy and flexibility
- Competitive hourly wage
- Robust benefits package, including medical, dental, and vision insurance coverage
- 401k program with matching opportunities
- Fleet vehicle for business-use, company-provided cell and laptop (if necessary), fully-stocked toolkit
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- Do you have experience in a position that requires being dispatched from site to site?
- Are you comfortable traveling away from home with overnight stays in hotels for up to 50% of the time? This position requires flexibility with frequent travel, which may involve being away for several consecutive days or weeks.
Experience:
- Ag, Solar, Construction or Utility: 1 year (Preferred)
Work Location: On the road
