Scala Osteria is a dynamic, high-energy restaurant in downtown Napa focused on Southern Italian cuisine, seafood, and exceptional hospitality. We operate in a fast-paced, team-oriented environment that values communication, attention to detail, and consistent execution, all in support of delivering exceptional guest experiences.
Scala Osteria is seeking a Food Runner / Expeditor who plays a key role in connecting the kitchen and dining room. This position helps ensure that every dish is presented accurately, communicated effectively, and delivered promptly to guests.
Depending on the needs of service, team members may work primarily as a Food Runner, primarily in the Expeditor position, or move between both roles. Success in this position requires strong communication, attention to detail, organization, and the ability to maintain urgency and accuracy during high-volume service.
Successful candidates take pride in teamwork, hospitality, and helping create a smooth and efficient guest experience from the kitchen pass to the dining room table.
Coordinate and communicate food orders between the kitchen and dining room
Verify plate presentation, modifications, allergies, and table assignments before food leaves the kitchen
Expedite food during service to support accuracy, timing, and service flow
Deliver food promptly and professionally to guests
Support proper pacing and coordination of multi-course dining experiences
Communicate effectively with servers, bartenders, cooks, managers, and support staff
Maintain organization and cleanliness of expo, service, and staging areas
Assist with stocking, sidework, and service preparation tasks
Help ensure quality, consistency, and guest satisfaction throughout service
Commitment to punctuality, reliability, and accountability
Ability to work effectively in a fast-paced environment
Strong communication and teamwork skills
Attention to detail and consistency in execution
Ability to maintain professionalism during busy service periods
Positive attitude and willingness to support the team wherever needed
Communication
Organization
Teamwork
Time Management
Attention to Detail
Multitasking
Sense of Urgency
Food Order Accuracy
Minimum one (1) year of Food Runner, Expeditor, Server Assistant, or comparable front-of-house support experience in a full-service, upscale, high-volume restaurant environment
Demonstrated ability to follow food safety, allergy, and dietary restriction procedures with a high degree of accuracy
Strong attention to detail and commitment to food order accuracy
Ability to multitask and prioritize competing responsibilities during busy service periods
Ability to safely carry multiple plates and food items while maintaining presentation standards
Ability to perform the essential functions of the position
Commitment to workplace standards and expectations
Experience expediting service in a high-volume restaurant
Familiarity with restaurant POS systems and Kitchen Display Systems (KDS)
Experience supporting upscale dining service, multi-course meal service, or tasting menu service
Experience with tableside service techniques, French service, seafood presentations, or similar hospitality-focused service standards
Familiarity with seafood-focused menus, Italian cuisine, or similar dining environments
Full-Time
Availability to work evenings, weekends including Sundays, holidays, and other peak business periods as required by the position
Ability to stand and walk for extended periods
Ability to carry food, trays, and supplies, including up and down stairs
Ability to safely carry multiple plates simultaneously
Ability to lift and carry items up to 25 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Paid sick leave
Employee dining discounts
401(k) eligibility in accordance with plan terms and eligibility requirements
Additional benefits may be available for eligible full-time employees, including medical, dental, vision, voluntary benefits, and paid vacation, subject to plan terms, company policy, and eligibility requirements
We take pride in maintaining a high standard of hospitality, professionalism, and guest experience. This is an opportunity to be part of a fast-paced, team-driven environment within one of Napa Valley's established restaurant operations.
If you are interested in joining our team, we encourage you to apply.
This posting is intended to provide a general overview of the position. Responsibilities, qualifications, and job requirements may vary based on business needs.
