Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
-
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
-
MORE employee discounts on lodging, food, gear, and mountain shuttles
-
401(k) Retirement Plan
-
Employee Assistance Program
-
Excellent training and professional development
Referral Program
-
Full Time roles are eligible for the above, plus:
-
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
-
Free ski passes for dependents
-
Critical Illness and Accident plans
Job Summary:
The Guest Services and Sales Administrative Specialist reports directly to the Senior Manager of Guest Services & Sales and serves as a key administrative and operational partner supporting Guest Services, Sales, and Base Experience initiatives. This position is responsible for workforce management support, KPI reporting, communications, hiring and onboarding coordination, training compliance, employee recognition programs, scheduling, and departmental administration.
The ideal candidate is highly organized, proactive, detail-oriented, and passionate about supporting employee and guest experiences. This role requires strong communication, data analysis, and project coordination skills, with the ability to manage multiple priorities while maintaining a high level of service and professionalism.
Job Specifications:
- Starting Wage: $22.87/hr - $28.59/hr
- Employment Type: Year Round
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: Yes
Job Responsibilities:
Administrative Operations & Communications
-
Provide administrative support to the Base Experience Senior Leadership Team and department leadership, including meeting coordination, stakeholder communication, presentation development, documentation management, and departmental reporting.
-
Manage departmental communications, shared inboxes, announcements, and distribution of information to support operational and employee experience initiatives.
-
Maintain accurate records, files, and documentation in accordance with company standards.
Workforce Management & Business Analytics
-
Support workforce management processes, including scheduling, time and labor administration, sick time tracking, payroll support, missed punch resolution, and compliance audits.
-
Develop, maintain, and distribute KPI scorecards, labor reports, performance dashboards, and operational analytics to support business goals and leadership decision-making.
-
Monitor workforce and operational metrics, identify trends, and provide reporting that supports departmental priorities and organizational objectives.
Employee Experience, Engagement & Recognition
-
Coordinate employee engagement and recognition programs, including Team On-the-Spot initiatives, appreciation efforts, and department culture-building activities.
-
Support leadership in executing employee experience strategies and communication plans that promote engagement, retention, and recognition.
Hiring, Onboarding & Training
-
Coordinate hiring and onboarding activities, including interview scheduling, candidate communications, onboarding administration, records management, employee housing allocations and new hire readiness.
-
Partner with department leaders and training teams to coordinate training programs, maintain training records, monitor compliance requirements, and support employee development initiatives.
-
Ensure visibility and tracking of hiring, onboarding, and training performance metrics.
Financial, Procurement & Administrative Services
-
Support departmental financial and procurement processes, including ordering, invoice reconciliation, budget tracking, contract administration, vendor coordination, and purchasing activities.
-
Assist leadership with project timelines, capital expenditure tracking, and administrative processes that support department operations.
Compliance, Programs & Operational Support
-
Administer and support departmental and federal compliance programs, employee record retention, housing and transportation-related tracking, parking permit administration, and other operational programs as assigned.
-
Coordinate audits, process reviews, and compliance tracking to ensure adherence to company policies and operational standards.
Project Management & Cross-Functional Support
-
Support department and resort-wide projects through planning, coordination, tracking, reporting, and execution of assigned initiatives.
-
Participate in cross-functional committees, special projects, and operational improvement efforts.
-
Provide field and operational support as needed to assist departmental and resort-wide business objectives.
Job Requirements:
-
Communication Skills: Strong verbal and written communication skills in English.
-
Technological Skills: Overall agility in adapting to technology; high level proficiency with Excel and PowerPoint a plus.
-
Organizational skills: Email and calendar management; ability to manage multiple projects and tasks simultaneously and independently
-
Leadership skills: Comfortable with horizontal and upward management
-
High school diploma or GED
The expected pay range is $22.87/hr - $28.59/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 516541
Reference Date: 08/07/2026
Job Code Function: Administrative
