Top 170 Guest experience leader Jobs in Vail, Co

Director, Restaurant & Member Operations
Gravity Haus —Breckenridge, CO
- $95,000 - $110,000 a year
- Full-time
- Sales
- Ability to lift 50 pounds
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Lead Restaurant Crew
Beaver Creek Ski Resort —Beaver Creek, CO
- $21.50 - $26.88 an hour
- Seasonal
- 18 years or older
- Ability to walk for extended periods
- English
- 401(k)
- Employee assistance program
Quick Apply
3d
Ski Club Operations Supervisor
Cordillera Property Owners Association —Vail, CO
- $30 - $32 an hour
- Seasonal
- Background check
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
5d
Guest Experience Specialist
The Pinnacle Companies —Frisco, CO
- From $27 an hour
- Weekends as needed
- Sales
- Office
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Field Operations Agent, Vail
AvantStay —Vail, CO
- $25 an hour
- Weekends as needed
- Mid-level
- Office
- Assembly
- Mileage reimbursement
- Paid parental leave
Beaver Creek Oktoberfest: Bartenders & POS Operators
Avant-Garde Events —Beaver Creek, CO
- $35 an hour
- Contract
- Bar
- Ability to lift 50 pounds
- 21 years or older
Quick Apply
Team Leader - Rental Delivery - Vail
SKi Butlers —Eagle-Vail, CO
- $21 an hour
- Part-time
- 18 years or older
- Urgent Care
- No experience needed
- 401(k) matching
Night Auditor - PT & FT - Housing Available
Highline Vail DoubleTree By Hilton —Vail, CO
- $24 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Commuter assistance
- Paid holidays
Quick Apply
Member Experience Concierge
Marriott International, Inc —Vail, CO
- $25.15 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
5d
Meeting and Special Events Coordinator
Marriott International, Inc —Avon, CO
- $26.09 an hour
- Full-time
- Customer service
- Word processing
- Hotel
13d
Laundry Attendant
Marriott International, Inc —Avon, CO
- $23.18 an hour
- Full-time
- Hotel
- Entry level
- Under 1 year
- Free parking
3d
Team Leader - Rental Delivery - Breckenridge
SKi Butlers —Breckenridge, CO
- $21 an hour
- Full-time
- 18 years or older
- Urgent Care
- No experience needed
- 401(k) matching
Loss Prevention Officer
Marriott International, Inc —Avon, CO
- $24.98 an hour
- Part-time
- High school diploma or GED
- Entry level
- Resort
2d
Assistant Manager: Lift Experience- Hourly
Breckenridge Ski Resort —Breckenridge, CO
- $25.00 - $32.14 an hour
- Seasonal
- 18 years or older
- Mid-level
- High school diploma or GED
- 401(k)
- Employee assistance program
Quick Apply
3d
Rooms Operations Manager - Housekeeping
Marriott International, Inc —Avon, CO
- $66,000 - $80,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
Director of Rooms
Sage Hospitality —Breckenridge, CO
- $120,000 - $130,000 a year
- Full-time
- Office
- Bachelor's degree
- Driving
- AD&D insurance
- Disability insurance
Lead Ticket Checker
Beaver Creek Ski Resort —Beaver Creek, CO
- $21.92 - $29.22 an hour
- Seasonal
- 18 years or older
- English
- Mid-level
- 401(k)
- Employee assistance program
Quick Apply
Administrative Assistant Specialist
Breckenridge Ski Resort —Breckenridge, CO
- $22.87 - $28.59 an hour
- Full-time
- 18 years or older
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Executive Chef
Marriott International, Inc —Avon, CO
- $139,000 - $189,000 a year
- Full-time
- Bar
- Hotel
- High school diploma or GED
3d
General Accountant Part Time
Marriott International, Inc —Vail, CO
- $30.13 an hour
- Part-time
- Office
- High school diploma or GED
- Contracts
5d

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guest experience leader jobs near vail, co

Director, Restaurant & Member Operations

Gravity Haus
Breckenridge, CO

Quick Apply

Job Details

Full-time
$95,000 - $110,000 a year

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Employee relationship building
Leadership development
Team development
Hospitality industry experience
Mentoring
Leading team collaboration initiatives
Financial statement interpretation
Business operations
Financial forecasting analysis
Cross-functional team management
Team motivation (leadership skill)
Cross-functional communication

Full Job Description

The Director of Operations at Gravity Haus Breckenridge is the senior leader responsible for driving strategic and operational excellence across Food & Beverage and Membership. This role requires a deeply experienced F&B operator who can lead high-performing restaurant teams while also overseeing the full membership ecosystem — including co-working, fitness, amenities, and member programming.

You will directly oversee the Food & Beverage Managers and the Executive Chef, and be responsible for FOH and BOH operations for the Food and Beverage Team. You will oversee the Membership Manager and will steward the overall member experience, and all community-building initiatives. This position is accountable for financial performance, team leadership, operational execution, member satisfaction, and revenue growth.

The Director of Operations collaborates closely with the Hotel General Manager (managed separately by Vail Resorts) to ensure alignment across lodging, guest service, and GH-operated amenities. This role reports directly to the Area General Manager of Gravity Haus Vail & Breckenridge.

Key Responsibilities

Financial Leadership & Accountability

Own full P&L performance for F&B and Membership departments.
Lead proactive forecasting and re-forecasting across all revenue and expense lines: food, beverage, private events, membership activations, and retail.
Identify and execute incremental revenue opportunities through private dining, group sales, partnerships, and new offerings across F&B and member amenities.
Drive disciplined cost control and margin improvement through COGS management, labor optimization, and operational efficiency.
Lead monthly financial reviews with key stakeholders, using data to guide decisions and course-corrections.
Ensure timely invoice processing, payroll accuracy, and budget compliance.

Food & Beverage Oversight & Team Leadership

Provide direct oversight to the Executive Chef and the Restaurant General Manager; all restaurant managers report to the GM, who reports to you.
Mentor and support the F&B leadership team to drive performance, accountability, and leadership development.
Run daily pre-shift meetings focused on service standards, team alignment, member touches, and business priorities.
Maintain tight controls over labor scheduling, guest experience, and menu execution.
Partner with the Executive Chef and Bar Manager on menu development, pricing strategy, and product innovation.
Collaborate on sales reporting and menu engineering to elevate high-margin items and retire underperformers.
Ensure consistent execution of key operating practices including inventory (monthly), payroll (weekly), and compliance protocols.
Engage and partner with Marketing to drive membership acquisition and retention, and F&B revenue and covers

Membership & Amenities Leadership

Serve as the on-site leader for the Gravity Haus Breckenridge membership experience.
Ensure coworking, fitness, and member amenity spaces operate at full potential and deliver exceptional member value.
Monitor and improve member satisfaction through feedback loops, engagement initiatives, and programming.
Collaborate with fitness coaches to ensure classes, personal training, and recovery services meet GH brand standards.
Support membership sales and retention through presence, programming, and community building.
Support membership, Events, and Marketing teams to host, plan, and support on-property activations.

Cross-Department & Hotel Collaboration

Act as the primary Gravity Haus liaison to the Hotel GM (Vail Resorts) to align lodging, guest service, and member/F&B strategies.
Coordinate across departments to ensure operational consistency, mutual support, and guest/member satisfaction.
Help build a culture of high performance, trust, and shared accountability between hotel operations and GH-operated amenities.

Events, Private Dining & Revenue Growth

Work with the Member Sales Manager and Membership Manager to drive bookings in newly renovated lounge and dining spaces.
Strategize with F&B and Marketing teams to build programming that generates new revenue streams and attracts locals and members.
Lead development and execution of group sales packages, buyouts, and creative event offerings.

Brand & Cultural Leadership

Be a highly visible, engaged leader — present daily in the restaurant, co-working space, and recovery areas.
Ensure Gravity Haus values are lived out through every guest and member interaction.
Build and nurture a team culture rooted in performance, respect, fun, and hospitality.
Serve as a champion of our mission to create a globally conscious community for the modern adventurer.

What We’re Looking For

Minimum 3 years of management leadership in an upscale, high-volume restaurant with exceptional food and beverage standards.
Strong leadership acumen with the ability to align culture, standards, and strategic direction.
Excellent emotional intelligence and interpersonal skills; able to build strong relationships with team members and community members.
Demonstrated ability to develop and empower talent, creating growth opportunities and managing the full team member lifecycle.
Experience in both independent and corporate restaurant environments with annual revenue over $3M per location.
Ability to read and interpret financial statements and budgets, aligning quarterly goals with daily operational focus.
Strong financial acumen and deep experience with budgeting and forecasting.
Proven success building high-expectation service programs in hospitality.
Ownership mindset — identifies operational gaps, builds infrastructure, and drives long-term stability.
Successful collaboration with cross-functional leadership to build strategy, systems, and operational excellence.
Outstanding communication skills and ability to provide strategic guidance through periods of change and growth.

Physical Requirements

Ability to stand for long periods.
Ability to work at a computer.
Ability to lift up to 50 pounds.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

Keep Growing
Bring Others Along
Create Powerful Moments
Be “All-In” + Go the Distance
Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.

Benefits:

401(k) matching
Dental insurance
Health insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest experience leader jobs in vail, co

Director, Restaurant & Member Operations

Lead Restaurant Crew

Ski Club Operations Supervisor

Guest Experience Specialist

Field Operations Agent, Vail

Beaver Creek Oktoberfest: Bartenders & POS Operators

Team Leader - Rental Delivery - Vail

Night Auditor - PT & FT - Housing Available

Member Experience Concierge

Meeting and Special Events Coordinator

Laundry Attendant

Team Leader - Rental Delivery - Breckenridge

Loss Prevention Officer

Assistant Manager: Lift Experience- Hourly

Rooms Operations Manager - Housekeeping

Director of Rooms

Lead Ticket Checker

Administrative Assistant Specialist

Executive Chef

General Accountant Part Time

I want to receive the latest job alert for guest experience leader in vail, co

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