Top 1 Switchboard operator Jobs in Vail, Co

Front Desk Agent
Sonnenalp Hotel —Vail, CO
- $22 - $24 an hour
- Full-time
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Organizational skills
- Paid holidays
- Disability insurance
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Front Desk Specialist
Gravity Haus —Vail, CO
Maintain a tidy, organized, and welcoming front desk and lobby area. Communicate with guests via phone, email, and in person to manage requests and resolve…
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Front Desk Agent
The Residences at Mountain Lodge —Beaver Creek, CO
Processing all guest arrivals and departures and providing accurate information about the resort and surrounding area while delivering a personalized vacation…
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Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as necessary and…
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Switchboard Operator - Part Time
Bass Pro Shops —Columbus, OH
Answers and directs incoming phone calls in a prompt, friendly and outgoing manner. Qualified individuals with known disabilities may be entitled to reasonable…
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Front Desk Agent

Sonnenalp Hotel -
Vail, CO

Quick Apply

Job Details

Full-time
$22 - $24 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance
Paid sick time

Qualifications

Organizational skills
1 year
Communication skills
Entry level

Full Job Description

Create exceptional first impressions at one of Vail's premier luxury resorts. The Sonnenalp Hotel is seeking a Full-Time, Year-Round Front Desk Agent to join our team. As the first and last point of contact for our guests, you'll play an integral role in delivering the genuine hospitality, personalized service, and memorable experiences that define the Sonnenalp. If you thrive in a fast-paced environment and enjoy creating meaningful guest connections, we'd love to welcome you to our team.

Application Deadline: Hiring will occur on a rolling basis. Applications will be accepted until October 1st or until the positions are filled.

Wage: $22.00 - 24.00/hr, plus commission

Housing: Employee Housing available on first come first serve basis. For more information on housing please visit: Employee Housing - Sonnenalp Jobs

Primary Purpose of Position

A Front Desk Agent is to greet, register, check out, and assist guests efficiently, courteously, and professionally in all Front Office related functions. To maintain the highest standard of service and hospitality at all times.

Essential Duties and Responsibilities

Possess a thorough knowledge of check-in and check-out of guests. To be completely familiar with all front desk computer operations and procedures for arrivals and departures.
Thorough knowledge and proper use of all front desk Leading Hotels of the World (LHW) standards.
Responsible for all PBX switchboard operations in the absence of a full time PBX operator. Taking messages for guests and staff members; these must be complete and accurate. Use of proper and professional telephone etiquette.
Responsible for own cash drawer. Report any discrepancies to Front Office Management.
Have knowledge of room rates, packages and discounts available.
Keep housekeeping informed of early departures, late check-outs and special requests that guests may have.
Understand guest and group billing and reading a folio. Know how to properly correct all errors.
Know how to handle walk-ins, stay overs and room changes.
Know room and rate policies. Know how to adjust packages rates for fewer or additional night stay.
To be able to handle group arrival based on information provided in the group resume.
Complete the bucket and credit check procedure.
Greet guests on a personal basis whenever possible, maintain a professional and friendly manner on a consistent basis.
Ensure HotSos is being used in the appropriate manner to keep Managers and other departments informed.
Ensure there are no check-outs with balances due.
Any other task either written or verbally defined by the Front Desk Manager.

Education/Experience

Minimum of 1 year Customer Service experience.
Experience with HMS or similar Lodging Software preferred.
Strong organizational skills

Recommended Skills and Qualifications

Efficient with computers, Microsoft Office, and web based systems.
Excellent communication, interpersonal and multi-tasking skills.
Ability to work under pressure and use good judgment.
Friendly, warm and enthusiastic personality.

Essential Physical Requirements

Ability to work a flexible schedule
Ability to stand and walk for full length of shift, up to 12 hours at one time
Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
Routinely handles objects weighing up to 15 lbs and on occasion may be expected to lift objects weighing up to 50 lbs

Benefits

Medical, Dental, Vision Insurance
Resort Discounts
Holiday Pay, Paid Time Off and Sick Pay
401(k) Retirement Plan & Roth 401(k)
Voluntary Life Insurance
Short Term & Long Term Disability
Employee Assistance Program
Parking Credit or Discounted Bus Passes

Quick Apply

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switchboard operator jobs in vail, co

Front Desk Agent

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