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Emergency Communications Supervisor (Dispatch)

Town of Vail -
Vail, CO

Apply Now

Job Details

Full-time
$36.03 - $54.05 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Flexible schedule
Retirement plan

Qualifications

CPR Certification
Staff supervision
Team supervision
BLS Certification
Emergency medical dispatch
High school diploma or GED
Public safety procedures
Telephone systems

Full Job Description

Position Overview

Application Deadline: July 31, 2026 0000 hours

Position Summary: The Town of Vail is now accepting applications for an Emergency Communications Supervisor. You will find that emergency communications is an exciting career that is fast paced, rewarding & is an essential role in public safety. The Emergency Communications team works closely together in providing critical services to our community! In this position you will supervise the communications center team, using phone and radio systems, in a high energy environment. As an Emergency Communications Supervisor, you will make a difference!

Our state-of-the-art communication facility is located in Vail, CO and dispatches emergency service calls 24/7 – 365 days a year, for 13 public safety agencies in Eagle County. This very important role ensures community safety utilizing phone and radio systems to support county-wide Police, Fire, and EMS agencies. To find out more about the Vail Public Safety Communications Center please visit their website.

The Communications Supervisor is responsible for emergency dispatch communications and the supervision of the communications center staff via phone, radio, computer and in person.

Essential Duties and Responsibilities

Supervises and directs dispatch team in the receiving, analyzing and dispersal of routine and emergency calls for service and emergency operations.
Serves as a leader in both the Communications Center and the Vail Police Department.
Responsible for maintaining the communication center schedule.
Prepares statistical analysis and all recorded records when necessary.
Demonstrates proficiency in computer applications and resource procurement.
Performs all activities, duties, challenges, and knowledge required of a Public Safety Communications Dispatcher (see Dispatcher’s Job Description).
Serve the citizens and guests of the Town of Vail by abiding by all Town of Vail core values.
Perform job in accordance with all Town of Vail safety practices.
Follow environmentally-friendly practices.
Other duties as assigned.

Accountability and Decision-Making

Serious consequences of error; the emergency communications supervisor must provide information, make split second decisions, and perform duties that may be critical to the life and safety of the public and emergency responders.
Exercising independent judgment and/or with a team to perform the core responsibilities as outlined by established guidelines or policies and may seek resources or assistance in matters as needed.
Provides day-to-day work direction to peers and serves as a resource for all other employees.
The position is fiscally responsible in its role and helps manages the town resources for the future, but does not have direct budget responsibilities.

Skills / Requirements

What it Takes to Do the Job

Knowledge, Skills and Abilities

Thorough knowledge of geographical and topographical features of the Town and surrounding area.
Thorough knowledge of the Town's and County infrastructures to include all transportation routes, buildings, and residential areas.
General knowledge of standard telecommunications equipment used in law enforcement or public safety settings.
General knowledge of public safety policies and procedures for responding to emergencies.
Vail Public Safety Communications Center operates 24 hours a day, 365 days a year. Must have the ability to work all shifts, including nights, weekends, and holidays.
Ability to communicate precisely with high degree of accuracy and clarity.
Ability to deal with the public courteously but firmly under stressful conditions.
Ability to exercise sound judgment.
Calmness and emotional maturity under stressful conditions.
Ability to recognize potentially dangerous or hazardous situations based on verbal descriptions.
Ability to supervise and lead others.
Upper body mobility and finger dexterity sufficient to accomplish essential functions of position.

Education, Experience and Certificates

Requires any combination of education and experience equivalent to graduation from high school, two years experience in public safety telecommunications work.
Valid CCIC Operator Service Number (OSN).
EMD and CPR certifications.
APCO/NENA Certified Training Officer Certification preferred
Prefer supervisory experience.

Culture / Lifestyle / Benefits

Live Where You Play!
At the Town of Vail, we embody a culture of excellence, collaboration, and innovation while serving as stewards of one of the most beautiful alpine environments in the world. Nestled in the heart of the Colorado Rockies, Vail is not just a place to work—it's a place to thrive. From world-class skiing and snowboarding in the winter to hiking, biking, and fishing in the summer, Vail offers endless opportunities to explore and embrace the great outdoors.

A Lifestyle Like No Other

Outdoor Paradise: With the White River National Forest as your backyard, you'll have unparalleled access to trails, rivers, and scenic vistas. Spend your mornings climbing peaks, your afternoons on the slopes, and your evenings soaking in the views.
Community-Centered Living: Vail is more than just a destination; it's a tight-knit community that values connection, sustainability, and a shared appreciation for the environment.
Cultural Richness: Experience year-round events, including music festivals, farmers markets, art shows, and more—all designed to inspire and entertain.

Public Service Amenities
As an employee of the Town of Vail, you’ll be part of a team dedicated to serving a community that thrives on innovation and collaboration. From fostering sustainable practices to shaping the future of urban planning, your work will make a lasting impact. Enjoy access to top-notch facilities, cutting-edge tools, and a supportive team committed to your success.

Comprehensive Benefits to Support Your Journey
We understand the importance of work-life balance and provide a robust benefits package to support you both personally and professionally:

Health & Wellness: Comprehensive medical, dental, and vision insurance plans, as well as wellness programs to keep you healthy and active.
Work-Life Balance: Generous paid time off and flexible schedules, allowing you to enjoy everything Vail has to offer.
Housing Support: Access to employee housing programs to make living in Vail more accessible.
Retirement Security: Employer contributions to retirement plans to help you plan for your future.
Professional Growth: Ongoing training and development opportunities to advance your career and expand your skills.
Additional Perks: Employee discounts, recreation passes, and access to Town of Vail amenities to enhance your quality of life.

When you join the Town of Vail, you’re not just taking on a job—you’re embracing a lifestyle that blends professional fulfillment with outdoor adventure, cultural richness, and a community you’ll be proud to serve.

Are you ready to make an impact in a world-class destination? Apply today!

Apply Now

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