Universal Teller I - Valdez Branch
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 11 years in a row by Alaska Business magazine readers.
We are seeking a Customer Service Professional to Join our Team!
Universal Tellers deliver consistent and exceptional customer service through processing various types of customer transactions promptly and efficiently, while adhering to defined cash limits, bank policy and procedures, and banking regulations.
Salary: $19.70/hour minimum + 10% differential. Job/salary offer would be commensurate with experience.
Schedule: Monday-Friday, between 8:30am-5:30pm
GENERAL PURPOSE SUMMARY
Responsible for delivering consistent and exceptional customer service through processing various types of customer transactions promptly and efficiently while adhering to defined cash limits, bank policy and procedures. The position actively learns about and demonstrates knowledge of bank products/services through identifying, then promoting bank products/services that meet the customer’s banking needs. Expected to maintain a balanced cash drawer, become skilled in the ability to build customer relationships and embrace the bank’s vision to enhance the customer experience by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides consistent and exceptional service that enhances customer interactions through demonstrating a genuine desire to assist and delivers a high level of support that contributes to the overall branch experience.
- Maintains comprehensive knowledge of all consumer products and services and demonstrates use of consumer digital platforms. Confidently engages customers in conversations about banking needs to identify cross-sell opportunities of additional bank services to strengthen and expand customer relationships.
- Provides excellent customer service by providing explanations on account related questions and services. Identifies opportunities to refer customers to an FNBA specialist.
- Accepts and accurately processes all financial transactions following established procedures, which may include incoming mail, night depository transactions and mailed requests to close accounts.
- Maintains and balances cash and coin supply within defined accuracy standards. Replenishes and balances Cash Recyclers and Automatic Teller Machine.
- Processes lines of credit advances, customer cash shipments and wire transfer requests.
- Scans and balances proof work throughout the day and adheres to the Branch Capture Schedule.
- Abides by First National Bank Alaska policies and procedures, complies with all regulatory requirements and completes mandatory compliance training.
- Performs other work-related duties as assigned by supervisor.
- Stay up to date on relevant laws and regulations and complete all compliance training on time.
- Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.
- Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
Minimum: 6 months Teller experience; or one year customer service and 6 months cash handling experience.
Preferred: FNBA experience.
OTHER SKILLS and ABILITIES:
Knowledge of personal computer operation (monitor, keyboard, mouse), ability to keyboard 35 wpm and operate a 10-key calculator and general knowledge of office machines required. Must have strong communication and interpersonal skills as well as ability to exercise discretion and good judgment when communicating with internal and external customers and all levels of management. Unquestionable integrity and ethics and ability to maintain confidentiality in handling sensitive and confidential information.
LANGUAGE SKILLS:
Ability to read, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and employees of organizations.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic algebra.
REASONING SKILLS:
Ability to solve practical problems and deal with several variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 25 pounds; occasionally lift and/or move up to 50 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
