The confident, compassionate first impression of our firm
You may be the person we’re looking for if…
You are the kind of professional who makes people feel welcome, heard, and confident from the first hello. You notice details others miss, follow through without being chased, and remain poised when the phones are busy or a caller is emotional. You bring warmth without losing professionalism, empathy without losing control of the conversation, and a confident “I’ll take care of it” attitude to every interaction.
This is not a passive front-desk job. You will be the front door of the firm and a key part of our client-engagement process—answering calls, welcoming visitors, gathering accurate information, identifying how we can help, scheduling consultations, maintaining the CRM, and following up with prospective clients.
What you’ll own
- Create an exceptional first impression. Answer incoming calls promptly, greet clients and guests warmly, maintain a polished reception area, and help every visitor feel cared for.
- Guide prospective clients with empathy and confidence. Ask thoughtful intake questions, listen carefully, collect complete information, and help determine the appropriate next step—without providing legal advice.
- Schedule and protect consultations. Book qualified prospective clients, confirm appointments, reduce no-shows, and ensure the attorney has the information needed for a productive consultation.
- Follow up until the loop is closed. Reconnect with leads who have not scheduled, missed consultations, or have not yet retained the firm, using professional persistence and good judgment.
- Keep our systems accurate. Create and update CRM records, document every interaction, track lead sources and outcomes, and maintain reliable reports and pipelines.
- Support a well-run office. Receive and route mail and deliveries, maintain orderly files, monitor routine supplies, and assist the team with general administrative needs.
What success looks like
- Clients and callers consistently describe their experience as warm, professional, and helpful.
- Prospective-client information is complete, accurate, and entered into the CRM promptly.
- Consultations are scheduled correctly, confirmed in advance, and supported by disciplined follow-up.
- No call, message, lead, visitor, deadline, or administrative detail falls through the cracks.
- The reception area and front-office experience reflect the quality and professionalism of the firm.
You’ll thrive here if you are…
- Friendly and empathetic—but able to lead a conversation with confidence.
- Polished, professional, and comfortable interacting with people from every walk of life.
- Exceptionally organized, detail-oriented, and dependable.
- A proactive problem-solver who takes ownership and looks for the next useful action.
- Calm under pressure and able to shift priorities without becoming flustered.
- Comfortable with accountability, measurable expectations, scripts, processes, and constructive feedback.
- Discreet and trustworthy with confidential and sensitive information.
What you’ll bring
- · High school diploma or equivalent required; bachelor’s degree or equivalent professional experience preferred.
- Prior customer service and professional office experience required.
- Strong written and verbal communication skills, including professional phone presence.
- Experience working in a CRM and accurately tracking data and follow-up activities.
- Confidence using business phone systems, Microsoft Office or Google Workspace, and learning new software.
- Law firm, professional-services, hospitality, healthcare, or consultative intake experience is a plus.
Please do not apply if…
This role will not be a fit if you want remote or hybrid work, prefer to wait for instructions, dislike follow-up, are uncomfortable speaking with people in difficult moments, resist using scripts or tracking your work, frequently miss small details, or view reception as simply answering phones. Consistent, full-time onsite attendance in Valdosta is an essential requirement of this position.
Specific workdays, hours, benefits, and other employment terms will be discussed during the interview process.
How to stand out
Submit your résumé and a brief note answering these two questions:
Why are you especially well-suited to be the first voice and face of a law firm?
Tell us about a time you took ownership of a difficult customer or client situation and improved the outcome.
Use the subject line: Valdosta Receptionist – [Your Full Name]
If this description sounds like you—not merely a job you could do, but work you would take pride in owning—we would like to hear from you.
Equal Opportunity Employer
We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.
Pay: Up to $40,000.00 per year
Work Location: In person
