Four Diamond Service Agreement
All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.
JOB SUMMARY
The Cage Cashier efficiently conducts transactions for external guests (casino guests) and internal guests (other Team Members). Accurately protects Pechanga Resort Casino's (PRC) assets by maintaining accountability of assigned funds. Complies with all company Standard Operating Procedures (SOP), and state and federal regulations. Complete all required paperwork and reconcile daily reports. Become proficient in all Cage Department locations; Jackpot Windows, Team Member areas, Kiosk, High Limit, Main Bank, and Vault.
JOB FUNCTIONS
Key Responsibilities
- Accurately and efficiently perform guest transactions at a Four Diamond level:
- Front Windows - redeem/exchange chips, cash, coin, vouchers, tickets, checks (personal, tribal, cashiers), and credit card advances for cash equivalents for casino guests
- High Limit - issue markers and accept marker payments, receive Front Money deposits and issue Front Money withdrawals, transact high denomination chip cash-outs, verify Cashiers’ Checks, and process Wire Transfers
- Team Member areas - perform exchanges, issue Jackpots, issue Table Fills, accept Table Credits, issue bankrolls and receive revenue, and cash out tips
- Vault - accept drops from Count Drop Team (CDT), prepare bank deposits, verify sells and prepare due backs for all Cage locations, assemble all paperwork for Revenue Audit
- Kiosk – drop machines, replace cassettes, research guest claims, verify all cash and tickets from bill acceptors, and prepare replacement cassettes
- Smoking Cage – guest transactions, markers, possible chip transactions, tickets and jackpot checks
- Maintain impressed bankroll throughout the assigned shift, by proper count in/out, verify all funds and transactions, prepare accurate sells for drawer replenishment, and accurately complete all required paperwork
- Record and verify required Title 31 information to our reporting system ensuring compliance with federal gaming regulations
- Provide verification for other Team Member’s transactions
- Aid new Team Members and must cross train in all Cage areas
- Heavy use of computer systems, toggling between applications a must
- Weight lifting requirements for some areas
- Other duties as assigned
Education
- H.S. Diploma or General Education Degree (GED) Required
Experience
Experience Experience Details Required/
Preferred
0-2 Years Minimum one (1) year of cash handling experience Required
Or equivalent combination of education and experience is preferred to successfully perform this job Preferred
Knowledge, Skills and Abilities
- COMMUNICATION SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos as well as the ability to write simple correspondence. Ability to communicate and present product information to guests.
- MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to work with problems involving several concrete variables in standardized situations.
- Possess above average computer and keyboarding skills, including 10-key by touch.
- Must have the ability to learn new technology in an everchanging environment.
- Ability to work at a quick pace and remain accurate.
- Work within a team atmosphere.
- Strong communication skills verbally and in writing.
- Strong guest service skills and the will to assist Guests and Team Members.
- Ability to deal with and accept ever-changing information.
- Must be able to work with a positive attitude in a fast paced and culturally diverse casino environment.
- Must be able to take direction and follow through with assigned tasks.
- Ability to remain calm during emergency or stressful situations.
- Must be willing to report any usual or unacceptable activity to management.
- Must be a self-starter who is highly motivated and resourceful.
- Must have a pleasant personality and present a professional image.
- Must be flexible and willing to work nights, weekends, and holidays, and in regard to shifts, days off, and last minute changes.
- Must be able to work in a smoking environment.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.
Pechanga Resort Casino will at all times and for all positions give hiring transfers and promotional preferences to qualified applicants in the following order. 1. Pechanga Band of Indian Members, 2. Pechanga Band Member Spouses, 3. Other American Indians, 4. All others.
