Top 3 Call taker Jobs in Van Nuys, Ca

Paratransit Call Taker
Medtrans, Inc. —Los Angeles, CA
- $19 - $21 an hour
- 8 hour shift
- Spanish
- CPR Certification
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Ambulance Dispatcher
MTI Ambulance —Los Angeles, CA
- $22 - $27 an hour
- 12 hour shift
- CPR Certification
- BLS Certification
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Teller performs transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further…
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Client Success Manager
GoodSkin Clinics —Los Angeles, CA
Train and develop reception staff on GoodSkin protocols, client service excellence, and sales support. The CSM must be proficient enough in our GoodSkin…
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National Accounts Service Coordinator
KANAWHA SCALES & SYSTEMS LLC —Columbus, OH
There will be prolong periods of sitting and working at a computer and answering incoming calls. Field all service-related phone calls/emails and efficiently…
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Paratransit Call Taker

Medtrans, Inc. -
Los Angeles, CA

Quick Apply

Job Details

Full-time
$19 - $21 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Foreign language proficiency
Spanish
CPR Certification
Customer service
English
High school diploma or GED
Driver's License
First Aid Certification
Typing
Quality data entry

Full Job Description

Job Summary:
The Paratransit Call Taker is responsible for handling both emergency and non-emergency requests for Non-Emergency Medical Transportation (NEMT) services from contracted facilities. This role involves relaying essential information to responding units, coordinating logistics, and ensuring seamless communication between field personnel and healthcare providers. The position also requires adherence to legal and regulatory standards, as well as active participation in customer relations and quality improvement initiatives.

Key Responsibilities:

Operate telephone consoles and web-based applications to receive and process incoming calls for service.
Obtain critical information regarding patient status and conduct initial triage to determine the appropriate response level.
Input patient and referral information into the Computer-Aided Dispatch (CAD) system.
Monitor radio traffic and update the CAD system with real-time status changes as necessary.
Oversee specialized telecommunications equipment, coordinating with public agencies when needed.
Accept and process referrals from online-based services such as VectorCare and Round Trip.
Transmit and receive messages between the company, field personnel, hospitals, and other agencies.
Serve as a liaison between field personnel and clients, verifying assignment locations and facilitating communications.
Participate in Continuous Quality Improvement (CQI) activities, including audits, peer reviews, and data collection.
Represent the company in a positive manner by maintaining proactive relationships with customers and community organizations.
Monitor company vehicle usage by field staff, ensuring compliance with company policies.
Report customer-related issues promptly and accurately.
Assist with administrative tasks such as organizing appointments, processing messages, and managing workflow.
Perform additional duties as assigned.

Qualifications:

High school diploma or equivalent.
Proficiency in English and Spanish (spoken and written) is preferred.
Proficiency in relevant software applications, including Microsoft Office.
Accurate data entry and keyboarding skills.
Familiarity with office management systems, administrative procedures, and internet navigation.
Ability to pass pre-employment physical and written tests.
CPR & First Aid certification is mandatory. Willingness to complete and pass Emergency Medical Dispatch (EMD) and Emergency Telecommunications Course (ETC) training.

Skills and Competencies:

Strong verbal and written communication skills, with the ability to interpret and convey information clearly.
Excellent organizational skills and attention to detail.
Ability to manage multiple tasks, prioritize workload, and work in a fast-paced environment.
Experience in customer service or public-facing roles preferred.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Schedule:

8 hour shift
Monday to Friday
Overtime
Weekends as needed

Language:

Spanish (Required)

Ability to Commute:

Los Angeles, CA 90022 (Required)

Ability to Relocate:

Los Angeles, CA 90022: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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call taker jobs in van nuys, ca

Paratransit Call Taker

Ambulance Dispatcher

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