Auto Glass General Manager
Are you ready to take your Auto Glass management skills repair talent and income to the next level?
Ultimate Auto Glass and Electronics is hiring an Auto Glass General Manager. Be a part of a rapidly growing company that offers competitive weekly pay, benefits, and commission opportunities. The Auto Glass General Manager is responsible for the overall operations and financial results of their assigned business including but not limited to operations, internal and external development, business relationships, and profitability. The Auto Glass General Manager is expected to mentor to all direct reports while leading the team effectively and efficiently.
Note: Critical features of this position are described under the heading below. They may be subject to change at any time due to reasonable accommodations or managements’ rights to reassign duties and responsibilities of this job at any time.
ESSENTIAL RESPONSIBLITIES/JOB FUNCTION – Other duties may be assigned as necessary
• Actively lead market level performance though: key metrics, quality, individual skill levels and culture
• Manage all inventory, returns, and dealer inventory in market. (Drop boxes, vans, and in shop locations)
• Work collaboratively with market sales team to generate, close, and follow up on market sales leads.
- Manage all market account receivables including check, credit card processing, and other forms of payment taken in field.
• Ensure staff is current on AGSC, DOW, and other appropriate Training systems.
• Manage and hold all staff accountable for performance through scorecard.
• Ensure customer satisfaction by coaching staff and resolve customer concerns as required.
• Manage Daily scheduler to ensure all customer jobs are completed timely.
• Ensure customer/tech communications with 9 am ETA calls and follow up calls prior to in-route status.
• Process and Report payroll timely and accurately.
- Always maintain installer schedule ensuring adequate market coverage.
• Process and Report all monthly reports accurately and timely.
• Process performance and coaching reviews as necessary and required by Ultimate.
• Build and maintain employee recognition process to drive hard work.
• Recruit, interview and hire new staff as required.
• Train new hires regarding company policy, procedures, and SOPs.
• Process all new hire paperwork and documents timely and accurately.
• Promote safe/clean working conditions and well stocked vans with mobile fleet and respective shop areas.
• Ensure proper usage of market fleet, fleet maintenance, and fuel card usage.
• Enforce all company policies and standard operating procedures. Document and report situations and coach employees when these policies and SOPs are not met to director and HR.
• Build action plan and follow up timeline for any incidents, performance issues, or other non-compliance of company policies.
• Report and thoroughly document any accidents or events related to customers or employees timely to Director and HR.
• Ensure Employees maintain and use proper Personal Protective Equipment (PPE) and related safety equipment.
- Participate in external marketing and team building activities as requested.
• Manage vendor performance respective to run fulfillment, returns performance, communication, etc.
MARKET PROFITABILITY:
• Evaluate monthly financials to review market financial performance including profit $ to plan, profit % to plan, return rate, return $ cost, labor margin, parts margin, misc. margin, etc.
• Manage all employee regular/overtime and commission pay to ensure labor margins remain at goal.
• Work collaboratively with call center to ensure market profitability to plan.
• Monthly review of monthly selling expense including fuel cost, shop supplies, small tools, etc. for accuracy.
• Perform market survey on competitors to ensure competitiveness.
SKILLS/REQUIREMENTS
- Minimum of five years Auto glass experience / auto body management experience REQUIRED
• The hours for this role may vary daily depending on workload. You must have flexibility to work as needed.
• Proven leadership and track record of employee development
• Ability to read and understand financial (P\&L) statements required
• AGSC Master Certification and DOW certification preferred
• Ability to travel up to 25%
• Must have valid a driver's license and be eligible for insurance coverage
- Working knowledge of Auto Glass Point of sales system and TEAMS management system
• Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
- Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Ability to work beyond normal business hours to ensure all job description responsibilities are met timely and accurately.
BEHAVIORS/COMPETENCIES
Integrity - Respect, and accountability at every level and in every interaction
Customer Service - Provide the highest level of customer service while building customer satisfaction and retention
Innovation - Develops and displays innovative approaches and ideas to our business
Teamwork - Contributes to building a positive team spirit. Supports everyone’s efforts to succeed
PHYSICAL DEMANDS & WORK ENVIRONMENT
• Frequently required to stand
• Frequently required to walk
• Occasionally required to sit
• Frequently required to use hands and fingers
• Frequently required climb, balance, bend, stoop, kneel or crawl
- Continually required to talk or hear
- Continually required to lift/push weights up to 100 pounds
Must be able to pass a background, drug, and motor vehicle screening.
Ultimate Auto Glass and Electronic is an Equal Opportunity Employer
As an equal opportunity employer, Ultimate Auto Glass and Electronic does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
REASONABLE ACCOMMODATIONS
Ultimate Auto Glass and Electronic is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail [email protected] or call (470)500-6808. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
Ultimate Auto Glass \& Electronics is an Equal Opportunity Employer (EEO) and welcomes diversity.
This job description should not be considered to imply that these requirements are the exclusive standards of the position. Associate is expected to follow any other instructions and perform any other related duties as may be required by the manager.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
