New Seasons Market began in 2000 as a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region’s farmers, ranchers, growers and makers.
Today we are part of Good Food Holdings; a collection of regional specialty grocers committed to serving our communities with the highest quality of products and great service, where our goal remains the same: to build community through good food. Accordingly, we seek skilled team members who share the same commitments and who appreciate the fact that New Seasons Market celebrates diverse backgrounds and experiences.
Job Title: Security Lead
Department: Operations
Job Region: Oregon / SW Washington
Reports-To: Store Operations Manager
Exemption Status (typically): Non-Exempt
Requirements: As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening and weekend shifts per the needs of the business. Must complete and maintain any required food and work safety trainings/certifications. Be of good moral fitness as determined by a criminal background check, Oregon Department of Public Safety investigation or other reliable sources.
About the role: Responsible for retail asset protection and security. Responsible for creating a safe and secure store environment by addressing issues and situations that impact the safety and security of customers and staff. Utilizes a diverse set of strategies to de-escalate escalated incidents and engage with known or potential shoplifters. Accurately documents and reports on incidents.
General Requirements:
- Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
- Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
- Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
- Demonstrates a solutions-oriented approach to problems or concerns.
- Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
- Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance.
- Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
- Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
- Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
- Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
- Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
Position Responsibilities:
- Responsible for identifying, monitoring and addressing situations that impact the safety and security of customers and staff.
- Accurately reports on and documents in-store incidents for internal reporting and potential criminal proceedings.
- Responsible for observing store activities of customers and vendors, with the intent to provide an environment that is safe from theft or other potentially harmful situations.
- Functions as the store’s primary deterrent to safety, security, and asset protection issues through proactive visibility and engagement.
- Demonstrates good judgement and utilizes a diverse set of strategies to de-escalate escalated incidents and engage with known or potential shoplifters.
- Maintains a calm and collected demeanour and direct communication style during high-conflict interactions.
- Work with internal stakeholders to develop and advise on security and asset protection strategies (e.g. camera placement, standards of approach for chronic offenders, department standards to mitigate loss).
- Leads approach and strategy to address organized retail crime at store location in conjunction with store support security team, operations team, law enforcement, and third-party security.
- Advises on and investigates need for capital expenditures that support safety and security of the building (e.g. access, camera system upgrades, etc.).
- Supporting liaison with law enforcement and local prosecutors for in-store incidents. May provide testimony in criminal procedures as needed.
- Leaves apprehension duties to qualified authorities (such as police or third-party security).
- Primary collaborator with third-party security – directs actions and support of third-party security in the moment.
- Adheres to all company security policies and procedures, including reporting and documentation requirements.
- Tools and Equipment Used (not all inclusive): This position may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.
- This position works at a *light level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.
- Frequently required to use hands and wrists for grabbing, twisting and pulling.
- Performs other tasks and duties as assigned.
- Light means the worker has the ability to occasionally (1 – 33%) lift 20 pounds and can frequently (34 – 66%) lift or carry objects weighing up to 10 pounds.
What you Bring as a Candidate:
- Must be at least 18 years of age.
- Minimum of 3 years of prior security, safety or related industry experience required.
- Be of good moral fitness as determined by a criminal background check, Oregon Department of Public Safety investigation or other reliable sources.
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
- Ability to exercise good judgment at all times and make effective decisions under pressure.
- Skill set to engage in escalated interactions.
Physical and Environmental Work Space: Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, depending on location may have stairs or elevators, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will offer reasonable accommodations to qualified applicants and employees with disabilities.
This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.
Benefits Information
All staff have access to our Employee Assistance Program (EAP) and our 30% staff shopping discount. Full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days are eligible for medical, dental, vision, pre-tax spending accounts, life, accidental death & dismemberment (AD&D), and disability benefits. Full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years of age may participate in the 401(k) program. Employees begin accruing PTO on their first day of employment; the amount they accrue depends on hours worked and tenure. Staff may be eligible for paid holidays, depending on schedule and tenure. Additional benefits include supplemental leave pay (such as parental or bereavement), a store incentive program based on financial & operational goals, paid time for volunteering at a 501(c)3 non-profit, discounts on some forms of public transportation, adoption assistance, and up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday.
