Top 38 It manager Jobs in Vancouver Wa

IT Manager, Help Desk
The Odom Corporation —Vancouver, WA
- $115,000 - $145,000 a year
- Pass drug screening
- Office
- 8 years
- Paid holidays
- Health insurance
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Director of Information Technology
Oregon Symphony —Portland, OR
- $100,000 - $110,000 a year
- Weekends as needed
- Hybrid work
- Google Workspace
- 7 years
- Computer Science
- Disability insurance
- Health insurance
14d
IT Manager
Dermpath Specialists LLC —Beaverton, OR
- $105,000 - $120,000 a year
- Full-time
- Google Workspace
- Customer service
- HIPAA
Quick Apply
Helpdesk Manager
Pacific Office Automation —Beaverton, OR
- Mid-level
- Health savings account
- Health insurance
Quick Apply
2d
Director of IT
Wyld —Clackamas, OR
- $125,000 - $215,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Core IT Infrastructure Supervisor
Franz Family Bakery —Vancouver, WA
- $75,000 - $80,000 a year
- Mentoring
- Experience equivalent to degree accepted
- Senior level
- Profit sharing
14d
Digital Support Manager
Parametrix —Portland, OR
- $150,000 - $190,000 a year
- Hybrid work
- Computer Science
- Inventory management
- 3 years
- Profit sharing
- Paid holidays
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IT Enterprise Applications Manager
City of Gresham, OR —Gresham, OR
- $108,051 - $155,612 a year
- Online Application
- In person
- Computer Science
- ERP systems
- System design
- Paid holidays
- Disability insurance
Director of Information Technology
Precinmac —Tualatin, OR
- $185,000 - $215,000 a year
- Computer science
- Computer Science
- ERP systems
10d
Workday Manager
Multnomah County, OR —Portland, OR
- $122,874.14 - $196,598.08 a year
- Online Application
- ERP systems
- Office
- 3 years
- Paid parental leave
- Health insurance
14d
Business Systems Manager - Digital & Technology
CBRE —Beaverton, OR
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
IT Operations Lead
Cambia Health Solutions —Portland, OR
- $90,000 - $149,000 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- Research
- Health savings account
- Paid holidays
IT Technical Account Manager
Pacific Office Automation —Beaverton, OR
- $60,000 - $100,000 a year
- Full-time
- 5 years
- Analysis skills
- Presentation skills
- Health savings account
- Health insurance
Quick Apply
1d
Information Technology (IT) Manager
Hospital Association of Oregon —Tigard, OR
- $85,000 - $115,000 a year
- Full-time
- Hybrid work
- 5 years
- Research
- Office
Quick Apply
1d
IT Manager
CorVel Corporation —Portland, OR
- $70,276 - $116,942 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Information Systems Manager
Reser's Fine Foods, Inc. —Beaverton, OR
- Overtime
- Computer science
- Computer Science
- System design
- AD&D insurance
- Paid holidays
Quick Apply
Technical Support Manager (Central Technical Function)
KLA —Beaverton, OR
- $109,600 - $186,300 a year
- Full-time
- Engineering
- Analysis skills
- Presentation skills
- Employee stock purchase plan
- Paid holidays
IT Manager/Front End Lead
Veriheal —Portland, OR
- $80,000 - $93,000 a year
- Full-time
- Hybrid work
- Google Workspace
- JavaScript
- Senior level
- Dental insurance
- Paid time off
Quick Apply
Director, IT Applications Development & Analytics (Hybrid or Remote)
Oregon Tool, Inc. —Portland, OR
- $180,000 - $215,000 a year
- Hybrid work
- Computer science
- 7 years
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Senior Manager, Manufacturing IT
Analog Devices —Camas, WA
- $148,800 - $204,600 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Health insurance

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it manager jobs near vancouver wa

IT Manager, Help Desk

The Odom Corporation -
Vancouver, WA

Quick Apply

Job Details

$115,000 - $145,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Cloud identity and access management (IAM)
Managing technical support teams
Staff supervision
Team supervision
IT user and group management
Managing teams in a customer support role
Customer support ticket management
Productivity software
Access control management
IT department experience
Ticketing system technical support
Analytics

Full Job Description

Job Description

The IT Manager, Help Desk leads The Odom Corporation’s enterprise service desk and end-user technology support function. The role is accountable for delivering reliable, high-quality, customer-facing Tier 1 and Tier 2 support and ensuring that systems, devices, and access enable business productivity across corporate, warehouse, field, and remote environments.

This leader drives service excellence through strong team leadership, disciplined service management, and data-driven continuous improvement while partnering cross-functionally to resolve issues, address root causes, and improve the end-user experience.

Annual Salary: $115,000 - $145,000 (DOE) + bonus

Company perks and benefits

Eligible for EBITDA bonus
128 hours of Paid Time Off Annually to start
9 Paid Holidays
Medical, Dental, Vision Benefits
401k with employer match

Essential Duties & Responsibilities include but are not limited to:

Service Desk Operations & Leadership

Lead day-to-day Help Desk team operations, including staff supervision, coaching, scheduling, work assignments, performance feedback, vendor coordination, ticket queues, escalations, backlog, SLAs, service quality, and customer satisfaction.
Build and develop a high-performing, customer-focused support team through coaching, accountability, and clear expectations.
Serve as the primary escalation and coordination point for complex end-user technology issues and coordinate cross-functional efforts.

Service Management & Continuous Improvement

Own and continuously improve Help Desk service management processes, including Freshservice configuration, ticket categorization, queues, workflows, service catalog items, approvals, dashboards, metrics, knowledge articles, automation, self-service, and AI-enabled support options such as Copilot/Copilot Studio where assigned.
Use service data to identify trends, chronic issues, top call drivers, root causes, and opportunities to reduce avoidable tickets, improve first-contact resolution, and strengthen the end-user support experience.

Platform & Operational Support

Ensure effective support for current platforms and tools, including Microsoft 365, Teams, SharePoint/OdomNet, OneDrive, Entra ID/Azure AD, Intune/Endpoint Manager, Windows Autopilot, Self-Service Password Reset, Freshservice, UKG, Encompass, PrinterLogic, CodeTwo, ScreenCloud, and other business systems.
Coordinate Help Desk readiness and coverage for operational events including warehouse moves, system implementations, and business changes.

Documentation, Governance, & Training

Maintain Help Desk documentation, SOPs, knowledge articles, user instructions, technical reference materials, and training plans for both Help Desk staff and end users.
Ensure Help Desk tickets and related tasks are appropriately documented, including request details, approvals, troubleshooting notes, resolution steps, and follow-up actions.

Job Requirements

Required

8–10+ years of progressive experience in IT support, service desk operations, end-user technology, or IT operations, including at least 5 years supervising or managing technical support staff.
Demonstrated experience leading technical support teams, preferably in distributed environments.
Technical degree in a computer-related field or equivalent work experience required.
Strong experience administering or leading an ITSM/ticketing platforms and service management processes
Deep understanding of Microsoft 365 ecosystem, identity/access management, and modern endpoint support.
Experience with user lifecycle management and access governance.
Strong communication, analytical, management, and organizational skills.

Preferred

Experience with Freshservice or similar ITSM platforms.
Experience with endpoint lifecycle management, Intune, and Autopilot.
Familiarity with automation and scripting tools (Freshservice workflows, Power Automate, PowerShell, etc).
ITIL certification or equivalent practical experience.

Work Environment

This position may be performed from Vancouver, WA, Spokane, WA, or Boise, ID, with travel to other company locations as needed.
The role supports corporate, warehouse, field, and remote work environments with periodic onsite coordination and occasional after-hours support required for business-impacting incidents.

The above statements describe the general nature of the environment and level of work being performed and are not intended to be an exhaustive list of all responsibilities Additional duties may be assigned as needed.

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

The Odom Corporation offers competitive wages, medical and dental benefits, 401k plan, and much more!

Background/Drug Screen. EOE.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

it manager jobs in vancouver wa

IT Manager, Help Desk

Director of Information Technology

IT Manager

Helpdesk Manager

Director of IT

Core IT Infrastructure Supervisor

Digital Support Manager

IT Enterprise Applications Manager

Director of Information Technology

Workday Manager

Business Systems Manager - Digital & Technology

IT Operations Lead

IT Technical Account Manager

Information Technology (IT) Manager

IT Manager

Information Systems Manager

Technical Support Manager (Central Technical Function)

IT Manager/Front End Lead

Director, IT Applications Development & Analytics (Hybrid or Remote)

Senior Manager, Manufacturing IT

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