Top 15 Senior customer service representative Jobs in Vancouver Wa

Senior Manager, Insurance Services
First Technology Federal Credit Union —Hillsboro, OR
- $99,621 - $114,618 a year
- Full-time
- 6 years
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
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3d
Senior Client Service Associate
BolyːWelch —Portland, OR
- $70,000 - $80,000 a year
- Hybrid work
- Mid-level
- 3 years
- Financial services
- Disability insurance
- Health insurance
8d
Senior Team Lead, Customer Onboarding
ZoomInfo Technologies LLC —Vancouver, WA
- $78,400 - $123,200 a year
- 5 years
- Office
- Supervising experience
9d
Senior Client Service Associate
Coldstream Wealth Management —Portland, OR
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Paid holidays
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Senior Manager, Customer Support
NAVEX —Lake Oswego, OR
- $125,000 a year
- Full-time
- Hybrid work
- 3 years
- Analysis skills
- Mentoring
Senior Client Services Specialist, Family Office
Aldrich Wealth LP —Lake Oswego, OR
- $75,000 - $105,000 a year
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
- US work authorization
- Profit sharing
- Paid parental leave
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10d
Client Services Specialist/Senior Client Services Specialist
Aldrich Wealth LP —Lake Oswego, OR
- $36.05 - $45.67 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Profit sharing
- Paid parental leave
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Sr. Customer Success Manager, Public Sector
Smarsh —Portland, OR
- $92,000 - $100,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
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12h
Sr. Mgr, Field Service
Lam Research —Hillsboro, OR
- 6 years
- Bachelor's degree
- Experience equivalent to degree accepted
Senior Client Manager
Gallagher Benefit Services —Lake Oswego, OR
- Full-time
- Writing skills
- High school diploma or GED
- Supervising experience
- Paid parental leave
- Health savings account
3d
Senior Client Services Manager
Gallagher —Lake Oswego, OR
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
3d
Senior Manager, Client Solutions Manager Pharmacy
Knipper HEALTH —United States
- $100,000 - $130,000 a year
- Full-time
- Microsoft Outlook
- English
- Bachelor's degree
- Paid parental leave
- Health insurance

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Senior Client Service Associate
BolyːWelch —Portland, OR
They also offer excellent career development opportunities, including 100% training, certification, licensing, dues reimbursement, and a formal mentoring plan.
$70,000 - $80,000 a year
8d
Senior Client Service Associate
Coldstream Wealth Management —Portland, OR
FINRA Series 65 license is strongly preferred - or the willingness to obtain it within 6-12 months at the cost of Coldstream (career development benefit we…
$70,000 - $80,000 a year
Quick Apply

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Senior Customer Service Representative
Packaging Corporation of America —Newark, OH
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery…
$54,000 - $81,000 a year
3d
Customer Service Agent B-Shift M-F 2:00pm-10:30PM
DSV —New Albany, OH
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
$26 - $28 an hour

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Senior Manager, Insurance Services

First Technology Federal Credit Union -
Hillsboro, OR

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Job Details

Full-time
$99,621 - $114,618 a year
3 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching

Qualifications

Stakeholder engagement
Casualty insurance experience
Team member evaluation
Experience at insurance agencies
Employee relationship building
Performance feedback (performance evaluation method)
High school diploma or GED
Team development
Professional development support
Insurance regulation
Industry knowledge of financial regulations
Leading team collaboration initiatives
Productivity software
Business management
Insurance sales
Team motivation (leadership skill)
Senior leadership

Full Job Description

Description

The Senior Manager, Insurance Services leads a team of Licensed Servicing Agents and Insurance Associates. This position oversees and manages the daily operations of the department and ensure that procedures and practices are in alignment with credit union expectations.

Job Duties:

Lead a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development
Consistently analyze, measure, and track service agent performance through established metrics
Develops strategies to optimize policy retention and cross-sale of additional insurance products
Foster educational approach of insurance concepts within Insurance Services team
Lead new agent training and oversee the onboarding process of new service agents
Meet established department goals (including annual policy retention); update leader on all major projects, employee issues and goal progress
Develop, coordinate, maintain and enforce systems, policies, procedures and productivity standards in partnership with other business units
Recognize and mitigate risk within department
Maintain positive and constructive relationships with insurance carriers and vendors

Essential Skills:

Minimum of 6 years’ experience in an independent Property & Casualty insurance agency with an emphasis on member focused sales and service functions; including a minimum of 2 years in a leadership role
Proven track record as an insurance agent, preferably with an independent personal lines agency
Experience with First Tech’s major insurance carriers
Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
Ability to establish and maintain strong relationships with internal stakeholders
Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees
Broad knowledge of the laws and regulations regarding personal lines insurance products
Familiarity with EZ Lynx
Working knowledge of Microsoft Office Suite
Certification/License: Active resident Property & Casualty required, and Life Insurance licenses preferred
Minimum Education: High School Diploma; Bachelor’s degree (preferably in Business Administration or other related fields of study) is preferred

Location: Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID)

Target Compensation for Hillsboro, OR: $99,621 - $114,618 annually + monthly incentives

Benefits options include:

Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

What makes First Tech different? Click here to learn more!
First Tech is not currently offering Visa sponsorship or transfer for this position
#FTHP

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Refine Your Search

senior customer service representative jobs in vancouver wa

Senior Manager, Insurance Services

Senior Client Service Associate

Senior Team Lead, Customer Onboarding

Senior Client Service Associate

Senior Manager, Customer Support

Senior Client Services Specialist, Family Office

Client Services Specialist/Senior Client Services Specialist

Sr. Customer Success Manager, Public Sector

Sr. Mgr, Field Service

Senior Client Manager

Senior Client Services Manager

Senior Manager, Client Solutions Manager Pharmacy

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