Top 11 Senior it technician Jobs in Vancouver Wa

Sr. Specialist - On-site End User Support
On AG —Portland, OR
- Google Workspace
- Office
- In-person
9d
Sr. Retail Field Support Specialist
Columbia Sportswear Company —Portland, OR
- Email
- 5 years
- Mid-level
- Windows
- Health savings account
- Health insurance
12d
Sr. IT Executive Support Specialist
Concora Credit Inc. —Beaverton, OR
- Full-time
- Azure
- Microsoft Outlook
- 11+ years
- AD&D insurance
- Paid holidays
Quick Apply
Senior Technical L2 Analyst – Spend Management
U.S. Bank National Association —Gresham, OR
- $124,355 - $146,300 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
Senior Technical Support Specialist, M&E
Autodesk —Portland, OR
- $60,100 - $107,690 a year
- Full-time
- English
- Research
- Mid-level
Senior Technical Support Specialist T2
PayRange —Portland, OR
- Full-time
- 5 years
- Organizational skills
- Senior level
Quick Apply
Senior Engineer II, Technical Support
ASM —Hillsboro, OR
- Microsoft Excel
- Computer Science
- 3 years
Technical Product Support Engineer III (E3 Sr)
Applied Materials —Portland, OR
- $96,000 - $132,000 a year
- Full-time
- 5 years
- English
- Travel
Senior Technical Product Support Engineer
MKS Inc. —Beaverton, OR
- Full-time
- Up to 50% travel
- 5 years
- Master's degree
Quick Apply
13d

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Sr. Specialist - On-site End User Support

On AG -
Portland, OR

Apply Now

Job Details

9 days ago

Qualifications

Jira
SSO
Cloud identity and access management (IAM)
Google Workspace
Network troubleshooting
Cloud Logging
Okta
IT user and group management
Google Meet
Laptop (troubleshooting support)
Hardware maintenance
Incident Escalation
Cloud service support
Video conferencing software
Productivity software support
Desktop (troubleshooting support)
SaaS platforms
macOS administration
Mobile device management
Technical customer support for office equipment
MFA
macOS
Hardware management
Problem management
Productivity software
Access control management
SaaS
Escalation handling
Video conferencing systems operation

Full Job Description

Location: Portland

Technology

In short

Following the successful integration of our Global Service Desk (GSD) handling foundational Level 1 requests, we are elevating our on-site Tech presence. The On-Site End User Support Sr Specialist serves as the primary escalation point for the GSD and the face of Workspace Technology & Services in our offices.

This role shifts away from high-volume, L1 ticket resolution. Instead, it is a proactive, problem-solving, and high-empathy role focused on complex technical challenges (Level 2+), seamless walk-in support, and flawless A/V event execution. You thrive on technical curiosity and prioritize the user experience, ensuring every team member leaves with a solution and a positive experience.

“You are the person people go to when the manual doesn’t have the answer.”

While the L1 team follows the script, you write it. You possess the patience to handle stressed users face-to-face, the foresight to anticipate event needs before they become issues, and the professional expertise to communicate complex technical concepts to non-technical leaders.

On-site presence: This is a dedicated, 100% on-site role. While the company embraces flexible working conditions, this position is required to be on-site daily to manage the walk-in Tech Basecamp, provide immediate face-to-face support, and ensure flawless execution of critical in-person and hybrid A/V events

Working hours: This role requires an early start time to ensure on-site coverage is aligned with the start of the business day for local users and to proactively support early morning events and Town Halls

Reporting line: This role is part of a Global team and reports to a manager based in Europe

Your Mission

The key responsibilities include but are not limited to the following:

Elevated Walk-In & Escalation Management: Manage the on-site walk-in Tech Basecamp, providing high-touch, empathetic, and rapid face-to-face support. Act as the final point of resolution for complex hardware, software, and SaaS issues escalated by the GSD. Provide premium, fast-tracked support for high-priority stakeholders and business leaders, focusing on application performance and seamless access.
Root Cause Analysis (RCA) & Proactive Solutions: Move beyond temporary workarounds. Identify recurring patterns in issues and collaborate with engineering/operations teams to implement permanent fixes.
Knowledge Management & L1 Enablement: Serve as the technical feedback loop for the GSD. Author and maintain SOPs and technical documentation that empower L1 to resolve more issues on first contact, specifically around SaaS identity, access, and endpoint behaviors.
Endpoint Lifecycle & Project Execution: Collaborate with cross-functional Tech teams (e.g. Security, Operations, Engineering) to execute regional technology projects. This includes managing the full end-to-end lifecycle of hardware (procurement to disposal), deploying and troubleshooting MDM policies, ensuring global endpoint compliance, and managing localized hardware refreshes.
A/V Support/Maintenance & Event Collaboration: In offices where we do not have an AV team, this position owns the day-to-day operation and health of our local office A/V hardware. Anticipate, plan, and provide hands-on technical support for in-person/hybrid events and support external partners for global Town Halls. Partner closely with the Retail & Workplace Technology team to ensure seamless execution when escalations are required. Experience with Logitech Rally Bar, Google CTL Chromebox for Meetings, and MacBook-based setups is a plus.

Your story

Interpersonal Skills

Empathy & Communication: Exceptional face-to-face communication skills. A proven ability to de-escalate technical frustration with high empathy, patience, and professionalism.
Proactive Anticipation: A forward-thinking approach. You anticipate what could go wrong at a Town Hall or with a hardware deployment and plan accordingly. Collaborative Spirit: A team player who thrives working alongside cross-functional teams to deliver holistic solutions.

Technical Requirements

Global environment: Ability to work seamlessly with international teams across different time zones. Capacity to evaluate how local changes and support decisions affect the broader global ecosystem
OS & Endpoint Mastery: Advanced administration of macOS in an enterprise environment. Strong experience with MDM deployment and policy troubleshooting.
SaaS & Cloud Troubleshooting: Ability to isolate issues across the stack using developer tools and cloud-based logging. Is it a local network issue, an identity/authentication block, or an application-layer bug?
Identity & Access Management: Deep understanding of the JML (Joiner, Mover, Leaver) process, Google Workspace, Okta/SSO, and Role-Based Access Control (RBAC). Strong ability to troubleshoot MFA and conditional access gates.
Hardware & A/V: Hands-on ability to diagnose and repair enterprise-grade laptops, peripherals, and modern conference room A/V ecosystems (e.g., Google Meet hardware, Zoom).
ITSM Knowledge: Experience working within modern service management platforms (e.g., Jira Service Management) to track escalations and document RCAs. ITIL certification is a plus.

About the Team

Our Workspace Technology & Services team focuses on creating frictionless, premium digital environments that enable everyone to perform at their best. Operating within a dynamic global matrix, we balance operational agility with premium technical execution to support our regional hubs. We believe in the Build The Better You philosophy, actively promoting practices that nurture mind, body, and purpose while fostering an environment where continuous learning, collective responsibility, and holistic well-being are championed.

Portland

Did you know Portland has more than 1.2 million trees? Our team is pretty happy to have a testing ground in the very green Pacific Northwest.

1250 NW 9th Ave.,
5th Floor
United States

Location

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One

It starts with you...

You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

Step Two

Interview with a recruiter

What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

Step Three

Interview with a hiring manager

Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

Step Four

The Case Study

What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

Step Five

The Experience Day

Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

Step Six

The Result

Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Apply Now

Refine Your Search

senior it technician jobs in vancouver wa

Sr. Specialist - On-site End User Support

Sr. Retail Field Support Specialist

Sr. IT Executive Support Specialist

Senior Technical L2 Analyst – Spend Management

Senior Technical Support Specialist, M&E

Senior Technical Support Specialist T2

Senior Engineer II, Technical Support

Technical Product Support Engineer III (E3 Sr)

Senior Technical Product Support Engineer

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I want to receive the latest job alert for senior it technician in vancouver wa

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Technology

In short

Your Mission

Your story

About the Team

Portland

What we offer

What to expect

Step One

It starts with you...

Step Two

Interview with a recruiter

Step Three

Interview with a hiring manager

Step Four

The Case Study

Step Five

The Experience Day

Step Six

The Result

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