Top 24 Service desk manager Jobs in Vancouver Wa

IT Manager, Help Desk
The Odom Corporation —Vancouver, WA
- $115,000 - $145,000 a year
- Pass drug screening
- Office
- 8 years
- Paid holidays
- Health insurance
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Helpdesk Manager
Pacific Office Automation —Beaverton, OR
- Mid-level
- Health savings account
- Health insurance
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7d
Digital Support Manager
Parametrix —Portland, OR
- $150,000 - $190,000 a year
- Hybrid work
- Computer Science
- Inventory management
- 3 years
- Profit sharing
- Paid holidays
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Network Administrator
Clackamas County —Oregon City, OR
- $46.20 - $58.49 an hour
- 8 hour shift
- Clean driving record
- Computer Science
- Writing skills
- Paid holidays
- Health insurance
8d
Technology Support & Security Manager
RISE Partnership —Portland, OR
- $76,518 - $113,619 a year
- Extended hours
- Hybrid work
- Microsoft Outlook
- Computer Science
- Office
- Health insurance
- Dental insurance
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EHR Support Coordinator
NEIGHBORHOOD HEALTH CENTER —Tigard, OR
- $25.02 - $32.54 an hour
- Full-time
- Hybrid work
- Pass drug screening
- Office
- Ability to sit for extended periods
- Paid holidays
- Disability insurance
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IT Manager
CorVel Corporation —Portland, OR
- $70,276 - $116,942 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Programmer Analyst I
University of Portland —Portland, OR
- $64,562 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
vCISO
Convergence Networks —Milwaukie, OR
- Weekends as needed
- Hybrid work
- Azure
- Customer service
- 5 years
- Health insurance
- Dental insurance
11d
Application Engineer
Oregon Health & Science University —Portland, OR
- $107,359 - $162,570 a year
- Full-time
- Computer science
- Computer Science
- Customer service
- Paid holidays
- Health insurance
4d
IT Engineer
Panthalassa —Portland, OR
- $120,000 - $160,000 a year
- Full-time
- Google Workspace
- System design
- Office
- Disability insurance
- Relocation assistance
Quick Apply
Help Desk Technician
KELLEY CREATE —Tigard, OR
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
Quick Apply
Automation & Process Specialist
Dennis' 7 Dees —Portland, OR
- $75,000 - $95,000 a year
- Full-time
- Office
- Residential
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
IT Project Manager
Johnstone Supply LLC —Portland, OR
- Full-time
- 7 years
- Mid-level
- Organizational skills
Quick Apply
4d
Senior Project Manager
Johnstone Supply LLC —Portland, OR
- Full-time
- Writing skills
- Continuous improvement
- Accounting
Quick Apply
Real Estate Technology Program Manager
HP —Vancouver, WA
- $116,150 - $171,350 a year
- Full-time
- Engineering
- Master's degree
- 8 years
- Paid parental leave
- Paid holidays
Senior Network Engineer- Contract
Energy Trust of Oregon —Portland, OR
- $52 - $65 a year
- Overtime
- Hybrid work
- Background check
- Computer science
- Computer Science
Quick Apply
IT Service Technician (4am)
Internetworks —Portland, OR
- From $24 an hour
- Full-time
- Windows
- Linux
- Reliable transportation
- Health insurance
- Dental insurance
Quick Apply

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IT Manager, Help Desk
The Odom Corporation —Vancouver, WA
The role supports corporate, warehouse, field, and remote work environments with periodic onsite coordination and occasional after-hours support required for…
$115,000 - $145,000 a year
Quick Apply
Helpdesk Manager
Pacific Office Automation —Beaverton, OR
Mentor, coach and develop team members. Attend team meetings with technical staff. Become a technical escalation for IT team members.
Quick Apply
7d

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Anytime Fitness General Sales Manager
Anytime Fitness —London, OH
General consistent sales appointments and tours through daily outreach (calls, texts, and emails), with activity levels adjusted by club volume.
Quick Apply
Regional Sales & Operations Manager
Aveda Institutes, & Nurtur Salon & Spas —Columbus, OH
The team member in this position must be able to travel locally to events and for out-of-state training as necessary. Medical/Dental/Vision/Life Insurance.
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11d

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service desk manager jobs near vancouver wa

IT Manager, Help Desk

The Odom Corporation -
Vancouver, WA

Quick Apply

Job Details

$115,000 - $145,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Cloud identity and access management (IAM)
Managing technical support teams
Staff supervision
Team supervision
IT user and group management
Managing teams in a customer support role
Technology management
Customer support ticket management
Productivity software
Access control management
IT department experience
Ticketing system technical support
Analytics

Full Job Description

Job Description

The IT Manager, Help Desk leads The Odom Corporation’s enterprise service desk and end-user technology support function. The role is accountable for delivering reliable, high-quality, customer-facing Tier 1 and Tier 2 support and ensuring that systems, devices, and access enable business productivity across corporate, warehouse, field, and remote environments.

This leader drives service excellence through strong team leadership, disciplined service management, and data-driven continuous improvement while partnering cross-functionally to resolve issues, address root causes, and improve the end-user experience.

Annual Salary: $115,000 - $145,000 (DOE) + bonus

Company perks and benefits

Eligible for EBITDA bonus
128 hours of Paid Time Off Annually to start
9 Paid Holidays
Medical, Dental, Vision Benefits
401k with employer match

Essential Duties & Responsibilities include but are not limited to:

Service Desk Operations & Leadership

Lead day-to-day Help Desk team operations, including staff supervision, coaching, scheduling, work assignments, performance feedback, vendor coordination, ticket queues, escalations, backlog, SLAs, service quality, and customer satisfaction.
Build and develop a high-performing, customer-focused support team through coaching, accountability, and clear expectations.
Serve as the primary escalation and coordination point for complex end-user technology issues and coordinate cross-functional efforts.

Service Management & Continuous Improvement

Own and continuously improve Help Desk service management processes, including Freshservice configuration, ticket categorization, queues, workflows, service catalog items, approvals, dashboards, metrics, knowledge articles, automation, self-service, and AI-enabled support options such as Copilot/Copilot Studio where assigned.
Use service data to identify trends, chronic issues, top call drivers, root causes, and opportunities to reduce avoidable tickets, improve first-contact resolution, and strengthen the end-user support experience.

Platform & Operational Support

Ensure effective support for current platforms and tools, including Microsoft 365, Teams, SharePoint/OdomNet, OneDrive, Entra ID/Azure AD, Intune/Endpoint Manager, Windows Autopilot, Self-Service Password Reset, Freshservice, UKG, Encompass, PrinterLogic, CodeTwo, ScreenCloud, and other business systems.
Coordinate Help Desk readiness and coverage for operational events including warehouse moves, system implementations, and business changes.

Documentation, Governance, & Training

Maintain Help Desk documentation, SOPs, knowledge articles, user instructions, technical reference materials, and training plans for both Help Desk staff and end users.
Ensure Help Desk tickets and related tasks are appropriately documented, including request details, approvals, troubleshooting notes, resolution steps, and follow-up actions.

Job Requirements

Required

8–10+ years of progressive experience in IT support, service desk operations, end-user technology, or IT operations, including at least 5 years supervising or managing technical support staff.
Demonstrated experience leading technical support teams, preferably in distributed environments.
Technical degree in a computer-related field or equivalent work experience required.
Strong experience administering or leading an ITSM/ticketing platforms and service management processes
Deep understanding of Microsoft 365 ecosystem, identity/access management, and modern endpoint support.
Experience with user lifecycle management and access governance.
Strong communication, analytical, management, and organizational skills.

Preferred

Experience with Freshservice or similar ITSM platforms.
Experience with endpoint lifecycle management, Intune, and Autopilot.
Familiarity with automation and scripting tools (Freshservice workflows, Power Automate, PowerShell, etc).
ITIL certification or equivalent practical experience.

Work Environment

This position may be performed from Vancouver, WA, Spokane, WA, or Boise, ID, with travel to other company locations as needed.
The role supports corporate, warehouse, field, and remote work environments with periodic onsite coordination and occasional after-hours support required for business-impacting incidents.

The above statements describe the general nature of the environment and level of work being performed and are not intended to be an exhaustive list of all responsibilities Additional duties may be assigned as needed.

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

The Odom Corporation offers competitive wages, medical and dental benefits, 401k plan, and much more!

Background/Drug Screen. EOE.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

service desk manager jobs in vancouver wa

IT Manager, Help Desk

Helpdesk Manager

Digital Support Manager

Network Administrator

Technology Support & Security Manager

EHR Support Coordinator

IT Manager

Programmer Analyst I

vCISO

Application Engineer

IT Engineer

Help Desk Technician

Automation & Process Specialist

IT Project Manager

Senior Project Manager

Real Estate Technology Program Manager

Senior Network Engineer- Contract

IT Service Technician (4am)

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