Top 16 Inbound call center representative Jobs in Venice Fl

Customer Service in Venice!
Waste Pro —Venice, FL
- Computer literacy
- Residential
- Analysis skills
Quick Apply
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Sarasota, FL
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Customer Service Representative
Sergeant's Electric —North Port, FL
- $17 - $22 an hour
- Full-time
- Computer skills
- Communication skills
- Entry level
Quick Apply
Customer Service Manager
Sergeant's Electric —North Port, FL
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Residential
- Recruiting
- Paid holidays
- Health insurance
Quick Apply
9h

More jobs to discover

Find similar jobs that you might be interested in.

Seasonal Bilingual Agent Support Representative (Remote - Florida)
HealthSherpa —Florida
Spend your day in a queue taking calls from insurance agents across the country. Help agents troubleshoot the platform and answer questions about applications…
$18 an hour
8d
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Sarasota, FL
In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call…
$19.00 - $20.50 an hour
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Inbound Sales Representative - Up to $2,000 Sign-On Bonus!
Entyre Inc. —Columbus, OH
You will own inbound communication, assess client needs, answer questions, document interactions accurately, and coordinate with internal teams when issues need…
$22 - $25 an hour
Quick Apply
Patient Service Representative
quantum-health —Dublin, OH
Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
From $19 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for inbound call center representative in venice fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

inbound call center representative jobs near venice fl

Customer Service Representative jobs in Venice, FL

Customer Service Representative jobs in North Port, FL

Bilingual Customer Service Associate jobs in San Antonio, TX

Fully Remote Non Customer Service jobs in Dallas, TX

Bilingual Customer Service Associate jobs in Rye, NY

All Remote Customer Service jobs in Memphis, TN

Bilingual Customer Service Associate jobs in Township Of Brick, NJ

Bilingual Customer Service Associate jobs in North Charleston, SC

Virtual Entry Level Customer Service jobs in California

Associate Of Arts Degree jobs in Charlotte, NC

Food Service jobs in Philadelphia, PA

Customer Service Representative jobs in Delaware

Customer Service Representative jobs in Cedar Park, TX

Jefferson Patient Service Associate jobs in Philadelphia, PA

Customer Service Representative jobs in Concord, CA

Veteran Service Officer jobs in Minnesota

Customer Service Representative jobs in Cape Coral, FL

Customer Service Manager jobs in Kinston, NC

Customer Service Manager jobs in Ontario, CA

Customer Service Manager jobs in Fort Collins, CO

Customer Service in Venice!

Waste Pro -
Venice, FL

Quick Apply

Job Details

Qualifications

Computer operation
Customer communication
Typing
Productivity software
Negotiation

Full Job Description

SUMMARY OF POSITION:
The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

ESSENTIAL JOB FUNCTIONS:
1. Answers incoming calls.
2. Assists existing commercial and residential customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs, issues, and requests.
9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
12. Supports other service lines when required.
13. Uses Tower system to gather information, provides information, and/or update customer records.
14. Completes cross training with other departments to include Operations, Sales, and Billing.
15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.

OTHER JOB RESPONSIBILITIES:

Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT: Normal setting for this job is: office setting.

Requirements:

QUALIFICATIONS:

Ability to handle a heavy volume of calls in a professional and efficient manner
Excellent verbal, written and analytical skills
Computer proficiency in MS Office and strong typing Skills,
Ability to multi task.
Ability to react well under pressure and treat others with respect
Ability to identify and resolve problems in a timely manner
Ability to Prioritize and plan work activities
Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
Ability to balance team and individual responsibilities and help build a positive team environment.
Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.

Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;

Additional Details :

Waste Pro supports a diverse workforce and is an Equal Opportunity Employer. Waste Pro does not discriminate against individuals based on race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

Quick Apply

Refine Your Search

inbound call center representative jobs in venice fl

Customer Service in Venice!

Spanish Bilingual Remote Customer Service Representative

Customer Service Representative

Customer Service Manager

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for inbound call center representative in venice fl

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected